Thank you

You have completed the first step of the multiple medical alarm registration process.

Next steps to complete your registration

To complete the registration process, follow steps two and three below:

Prepare the registration spreadsheet emailed to you by nbn

Within the next few hours, you will receive an email from nbn containing your registration spreadsheet.

Please check your spam folder if you cannot see the email in your inbox.

In an effort to assist you while completing the spreadsheet, you will notice this document has already been pre-populated with the address of individual premises that may be located within your retirement village or aged care facility.

Important note: the pre-populated addresses are based on the information you have provided on the nbn™ website, however they may be incomplete or inaccurate. Please make sure to review, edit and complete all addresses as required before uploading your registration. The completeness and accuracy of the information you provide to nbn will affect how quickly we can process your registration.

Where else to get help

Once each registered resident is connected to the nbn™ access network, and their alarm has been verified as working correctly, we will close their registration.

Any further support requests will need to be directed to you, the resident’s alarm supplier(s) or their phone and internet provider(s).

If a resident has special needs or a serious medical condition, they should speak to their phone and internet provider today about any assistance services they may offer. As a wholesaler, nbn does not offer these services. 

Telstra is required by the Australian Government to offer Priority Assistance services to people with a life-threatening medical condition. Other phone or internet providers may also offer Priority Assistance (or similar arrangements) to their customers. More information is available from the Australian Communications and Media Authority (ACMA).

Important note

The nbn™ broadband access network is replacing most of the existing fixed-line phone networks that medical alarms rely on with newer technologies. Although most existing services will be replaced by the nbn™ access network, there are some services that should not be impacted, including those provided over non-nbn fibre networks and some business and Special Services. nbn strongly recommends you contact your current phone and internet provider, and your current device provider, about whether your services will be impacted by the rollout of the nbn™ access network.