The network explained

The nbn™ access network is only one part in the overall network connecting you to the internet. Here we look at the elements involved in bringing you broadband through your chosen provider.

Who does what?

nbn is responsible for the technology connecting your premises to the nbn™ broadband access network.

Your phone and internet service providers are responsible for everything from plans and pricing to the speed and capacity you enjoy when you access an international website. It’s important you take this into account when selecting which service provider you go with.


nbn - wholesaler

Responsible for information about the nbn™ broadband access network rollout including:

  • Building the nbn™ broadband access network
  • Faults, maintenance and outages in relation to the nbn™ broadband access network
  • Wholesale speeds delivered to your premises via your provider (depending on the technology)

Your phone or internet provider

Responsible for:

  • Providing your internet and phone services
  • Installation and post connection support
  • Network capacity and the speed you experience
  • Faults, maintenance and outages in relation to the provider’s network
  • The quality of your modem
Choose carefully as they’re responsible for a number of elements of the network that will affect your internet experience.

Remember, switching is not automatic. Check your address to find out if the nbn™ broadband access network is available in your area.

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