Special Services

Prepare your business before you're disconnected#.

Special Services are a set of business telecommunication products delivered on copper, aside from your standard landline phone or internet services. These include, but are not limited to, Ethernet Lite, Frame Relay, Megalink, DDS Fastway, ISDN and Customnet. For a full list of Special Services that may be disconnected, please visit the Affected Special Services page.

For most businesses, switching these services over is not an automatic process - if your Special Services are affected you’ll need to arrange new services before your disconnection date or risk losing access to your critical services#. Make sure you’re prepared with plenty of time to get your new systems up and running as there are a number of steps involved in switching to the new network.

What you need to do


Identify your Special Services that will be disconnected

Speak to your IT partner or provider if you're unsure of what those services are.


Speak to a provider that supports Special Services

Ask them to switch the service to the nbn™ broadband access network.


Prepare to switch

Follow your provider's instructions, and ensure you're ready for the switch.

If your business has equipment that uses one of the Special Services listed below, and you wish to take advantage of the benefits of the nbn™ broadband access network, you need to contact your IT partner, or phone and internet provider to begin planning your migration ahead of time. If you don't switch your affected Special Services by the obligatory date you will be disconnected#.

Please note: disconnection dates may vary – talk to your provider about indicative timings#.

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# Disconnection dates vary and not all Special Services will be disconnected – whether a service will be disconnected, and the timing of disconnection will depend on factors including the type of Special Service, when the nbn™ broadband access network is available, which nbn™ access technology is available and whether Telstra has issued a BAU product exit in respect of a Special Service. To find out if your services will be affected, and applicable disconnection dates, contact your current phone or internet service provider.