In these challenging times we’re doing all we can to ensure Australians stay connected. We continue to work closely with our delivery and industry partners to minimise the impact on our customers and our network.
When it comes to installation, maintenance and repairs of the nbn™ network, we will be guided by and ensure compliance with state and territory government public health orders. To date, these works are approved in COVID restricted areas to help ensure we can keep the community connected.
We will continue to adhere to the relevant government advice and health orders and adapt our work practices as required, to keep communities across Australia safe and connected.
If you are experiencing connectivity issues, please contact your phone and internet provider.
We are doing everything we can to ensure network reliability. Where it is still safe to do so, our technicians are mobile and working with internet providers to troubleshoot customer issues as they arise.
The health and safety of our people and customers is our number one priority as we continue to connect new premises to the network and respond to network maintenance and fault repairs.
Guided by state and territory government public health orders we have implemented additional health and safety procedures to support field technicians and customers, including:
During any appointments our technicians will apply social distancing and hygiene practices in accordance with government advice. We also ask that you also maintain social distancing while our technicians are onsite.
Before coming to your home or business, our technicians will either call or text to confirm:
The following will occur depending on your response:
You will be kept up to date with any changes to appointments, so you’re prepared. Your safety and the safety of our team are our number one priority.
With so many of us needing to work and learn from home, the quality of your in-home internet experience can often depend on the speed plan you’re on. You can find out more about what speed plan is best suited to your needs by visiting nbn.com.au/speed
You can also make sure your equipment at home, including your Wi-Fi, is set up to help get the most from your nbn™ connection. For more tips on how to do this, visit nbn.com.au/optimise
Get the right speed. Get the right plan. Get the optimum performance.
The health and safety of you and our people is our key priority as we continue to connect homes and businesses to the nbn network and respond to network maintenance and fault repairs.
We have implemented health, safety and wellbeing procedures to support our workforce and our customers including:
Top tips and things to keep an eye out for:
You can find other tips here.