How to make the switch

A step-by-step guide to connecting your business

As you know, the nbn™ broadband access network is being rolled out area by area. As each area becomes ready for service, affected services will have up to an eighteen-month window – your ‘ready for service’ window – before they are disconnected, so it’s important you switch affected services before your disconnection date, even if you only use a landline phone.^

The copper network within nbn™ Fixed Wireless and Sky Muster™ Satellite areas will not be switched off. Certain business telecommunications services – called Special Services – are different.# Visit the Special Services page for more information.

And always remember – the nbn™ access network is a wholesale only network. Your phone and internet providers on-sell nbn™ powered plans to you.


# Disconnection dates vary and not all Special Services will be disconnected – whether a service will be disconnected, and the timing of disconnection will depend on factors including the type of Special Service, when the nbn™ broadband access network is available, which nbn™ access technology is available and whether Telstra has issued a BAU product exit in respect of a Special Service. To find out if your services will be affected, and applicable disconnection dates, contact your current phone or internet service provider.