We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.
If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:
However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.
nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.#
Please do not hesitate to contact us should you decide to request an installation in the future.
*Please ask your Owners Corporation to contact the lift and alarm service providers for your building. This will help minimise a break in service when the existing network is switched off. Existing fire and lift services registered with nbn may be exempt from immediate disconnection. Please visit www.nbn.com.au/fireandlift for information on registering these services.
^nbn is developing a list of networks that nbn reasonably understands will continue to operate after the nbn rollout has been completed based on information provided by alternative network owners/operators. For more information, please visit www.nbn.com.au/switchoff or contact us.
Construction of the nbn® network has started in your area
nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.
If you’re preparing to move in, please contact the developer for more information.
If you are the developer of this property, please speak to your nbn New Developments representative or contact us.
More work required
Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.
Looks like you're ready to connect
Some premises may need additional work to be completed first. Contact a phone and internet provider.
Disconnection information
Premises connected to the nbn® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.
Planned technology
nbn Satellite*
Good news! It looks like your location may be eligible for the business nbn® Satellite Service+. The business nbn Satellite Service is designed to support business-grade internet, data and voice services§ to Australian businesses in remote and rural areas^.
Disconnection information
Premises connected to the nbn® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.
Activate your nbn connection
The next step is to contact a phone or internet provider and order an nbn powered plan.
We’re planning to change your nbn technology.
This location is connected to the nbn® network
We’re planning to change your nbn technology.
You're ready to change to a new nbn® technology
Looks like you're ready to connect
Some premises may need additional work to be completed first. Contact a phone and internet provider.
Activate your nbn connection
The next step is to contact a phone or internet provider and order an nbn powered plan.
Melissa Mallet was formerly the National Operations and Continuous Improvement Manager for nbn™ Local at NBN Co.
With more than 15 years’ experience in media, communications, stakeholder engagement and government relations, she was responsible for nbn’s execution of community engagement and government programs, campaigns and partnerships across regional Australia, as well as emergency and crisis response coordination.
Formerly the Community Engagement Manager for nbn across North Queensland, she’s led high profile partnerships with the likes of the Queensland Police, and nbn’s industry award-winning Community Engagement response to the Townsville Floods and the 2020 bushfires.
Before joining NBN Co in 2017, she headed up Communications and Stakeholder Engagement for a major telecommunications delivery partner during the high-profile rollout of the nbn™ network.
Her background and first love is broadcast media and she’s still a news junkie. A qualified journalist, she worked for more than a decade as a TV and radio journalist, presenter, head of news, producer and chief of staff in regional and metro newsrooms and on consumer programs across Queensland and interstate.
She joined the Nine Network in Brisbane’s 6pm reporting line up at age 23, played a leading role in the network’s award-winning coverage of the 2011 Queensland Floods and Cyclone Yasi, and has covered some of the state’s biggest court trials, police arrests, sporting moments and royal visits.
She holds a Bachelor of Journalism, is an accredited International Association of Public Participation (IAP2) Engagement Practitioner and a recipient of the National Emergency Medal by the Governor General.
Originally from Charleville, in western Queensland, she is a passionate Maroons and basketball supporter, which extends to her chocolate border collie, Kobe!
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