Brad Whitcomb is Chief Customer Officer at NBN Co.
Mr Whitcomb was appointed Chief Customer Officer on 8 July 2020, following the consolidation of NBN Co’s Residential and Business segment teams to form the Customer, Product and Marketing business unit. Previously, Mr Whitcomb was NBN Co's Chief Customer Officer – Residential, and prior to that NBN Co's Chief Strategy & Transformation Officer.
Mr Whitcomb leads a multi-disciplinary team that works closely with the Company’s retail partners to deliver superior end-to-end customer solutions to Australian homes and businesses that drive preference, usage, and customer experience.
Mr Whitcomb has extensive experience leading business operations and transforming business performance across the global telecommunications, technology and energy sectors.
Prior to joining NBN Co in May 2014, Mr Whitcomb was the Chief Strategy and Business Transformation Officer at Vodafone Hutchinson Australia where he was responsible for the whole-of-business turnaround including diagnosis, strategy, planning, execution and governance.
Mr Whitcomb holds an MBA from Saint Mary’s College of California and a Bachelor of Economics from the University of California, Santa Barbara.