There are no current Major or Significant Local outages affecting the nbn® network.
For up-to-date information at your location, check your address at our network status page.
Previous Outages
30th December 2025, 18:00 AEDT
Notification Type
Restoration
Description of outage
Severe weather across North West Queensland (QLD) was impacting the commercial power supply, resulting in disruptions on the nbn® network. The recovery efforts were coordinated by nbn with guidance from the commercial power providers.
Outage Start Time
29/12/2025 at 20:52 AEDT.
Update
Services have been restored following the return of commercial power.
Connectivity in the North West region has resumed as commercial power was restored to affected sites. nbn teams will continue to monitor nbn® network performance in the area and assess any remaining impacts.
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Services impacted
All affected nbn services have been restored.
Locations impacted
Remote Queensland - Mount Isa
Estimated time to resolve
All affected nbn services have been restored.
Next update
All affected nbn services have been restored.
Notification Type
Update (Material Change)
Description of outage
Severe weather across North West Queensland (QLD) is impacting the commercial power supply, resulting in disruptions on the nbn® network. The recovery efforts are being coordinated by nbn with guidance from the commercial power providers. Technicians are being dispatched to sites when it is safe to do so.
Outage Start Time
29/12/2025 at 20:52 AEDT.
Update
Services are gradually being restored as commercial power returns. However, challenging weather conditions are expected to persist, causing impacts and delays to site access. nbn is prioritising generator deployments to parts of the nbn® network impacted by extended power outages.
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Services impacted
The outage has so far affected 1369 Fibre to the Node (FTTN) nbn services in the impacted geographical regions. 1225 nbn services have been restored.
As at 14:50 AEDT on 30/12/2025, 144 end users are unable to access the nbn network.
Locations impacted
Remote Queensland - Mount Isa
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 20:50 AEDT on 30/12/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (Material Change)
Description of outage
Severe weather across North West Queensland (QLD) is impacting the commercial power supply, resulting in disruptions on the nbn® network. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the commercial power providers. Technicians will be dispatched to sites only when it is safe to do so.
Outage Start Time
29/12/2025 at 20:52 AEDT.
Update
Restoration of nbn services continues to depend on the return of commercial power supply; nbn is closely monitoring power restoration and will dispatch technicians when nbn services do not self-rectify following the restoration of commercial power.
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Services impacted
The outage has so far affected 1369 Fibre to the Node (FTTN) nbn services in the impacted geographical regions. 1081 nbn services have been restored.
As at 08:00 AEDT on 30/12/2025, 288 end users are unable to access the nbn network.
Locations impacted
Remote Queensland - Mount Isa
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 15:00 AEDT on 30/12/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (Material Change)
Description of outage
The commercial power provider in the North West QLD area is experiencing significant power outages, resulting in disruptions on the nbn® network.
Outage Start Time
29/12/2025 at 23:17 AEDT.
Update
Restoration of nbn services continues to depend on the return of commercial power supply; nbn is closely monitoring power restoration and will dispatch technicians when nbn services do not self-rectify following the restoration of commercial power.
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Services impacted
As at 05:10 AEDT and 30/12/2025, 133 are currently unable to access the nbn® network, across the following technology: Fibre to the Node.
Locations impacted
Kalkadoon, The Gap
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 11:10 on 30/12/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
New
Description of outage
The commercial power provider in the North West QLD area is experiencing significant power outages, resulting in disruptions on the nbn® network.
Outage Start Time
29/12/2025 at 23:17 AEDT.
Update
Restoration of nbn services continues to depend on the return of commercial power supply; nbn is closely monitoring power restoration and will dispatch technicians when nbn services do not self-rectify following the restoration of commercial power.
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Services impacted
The outage has so far affected around 1,089 nbn services in the impacted geographical regions, across the following technologies: Fibre to the Node, Fibre to the Premises.
Locations impacted
Fisher, Healy, Kalkadoon, Menzies, Mica Creek, Miles End, Mornington, Mount Isa City, Parkside, Pioneer, The Gap, Townview, Winston
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 06:00 on 30/12/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.