Current Outages
11th November 2025, 18:45 AEDT
Notification Type
Restoration
Description of outage
A power outage affecting third-party managed network infrastructure impacted the nbn® network in the Central-West region of Western Australia. The recovery efforts were coordinated between nbn and the third-party network provider. Technicians were dispatched to sites.
Outage Start Time
11/11/2025 at 08:11 AEDT.
Update
Network services have now been restored following the restoration of the power outage that affected third-party managed network infrastructure in the Central-West region of Western Australia. nbn services in the Kalbarri area should now be operational. We will continue to actively monitor the nbn® network to ensure ongoing stability & performance.
Services impacted
The outage affected around 556 nbn services in the impacted geographical regions, across the following technologies Fibre to the Node (FTTN) and Enterprise Ethernet (EE) services.
Locations impacted
Remote Australia – Western Australia, Menai Hills, Kalbarri
Estimated time to resolve
Network services have now been restored
Next update
Network services have now been restored.
Notification Type
Update (Material Change)
Description of outage
A power outage affecting third-party managed network infrastructure is impacting the nbn® network in the Central-West region of Western Australia. The recovery efforts will be coordinated between nbn and the third-party network provider. Technicians may be dispatched to sites if required.
Outage Start Time
11/11/2025 at 08:11 AEDT
Update
The issue could not be restored remotely, and technicians have now been assigned to attend the relevant site to continue troubleshooting. The technicians are expected to arrive by approximately 15:45 AEDT on 11/11/2025.
Services impacted
The outage has so far affected around 556 nbn services in the impacted geographical regions, across the following technologies Fibre to the Node (FTTN)/Fibre to the Basement (FTTB) and Enterprise Ethernet (EE) services.
Locations impacted
Remote Australia – Western Australia, Menai Hills, Kalbarri
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 20:00 AEDT on 11/11/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
New
Description of outage
A power outage affecting third-party managed network infrastructure is impacting the nbn® network in the Central-West region of Western Australia. The recovery efforts will be coordinated between nbn and the third-party network provider. Technicians may be dispatched to sites if required.
Outage Start Time
11/11/2025 at 08:11 AEDT
Update
A power outage affecting third-party managed network infrastructure has been identified as the cause of the outage affecting nbn services. The recovery efforts will be coordinated between nbn, the third-party network provider and the commercial power provider.
Services impacted
The outage has so far affected around 556 nbn services in the impacted geographical regions, across the following technologies Fibre to the Node (FTTN)/Fibre to the Basement (FTTB) and Enterprise Ethernet (EE) services.
Locations impacted
Remote Australia – Western Australia, Menai Hills
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 16:30 AEDT on 11/11/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Previous Outages
9th November 2025, 08:03 AEDT
Notification Type
Restoration
Description of outage
The commercial power provider in the Murray and Mallee region experienced power outages resulting in disruptions on the nbn® network.
Outage Start Time
09/11/2025 at 03:25 AEDT.
Update
Services have been restored following the return of commercial power. Connectivity in the Murray and Mallee region resumed as commercial power was restored to affected sites. nbn teams will continue to monitor nbn® network performance in the area.
Services impacted
All affected nbn services have been restored.
Locations impacted
Regional Australia – South Australia, Renmark, Berri, Loxton, Waikerie, Barmera.
Estimated time to resolve
Network services have now been restored following the restoration of the power outage. We will continue to actively monitor the nbn® network to ensure ongoing stability & performance.
Next update
Network services have now been restored.
9th November 2025, 06:30 AEDT
Notification Type
New
Description of outage
The commercial power provider in the Murray and Mallee region is experiencing significant power outages, resulting in disruptions on the nbn® network.
Outage Start Time
09/11/2025 at 03:25 AEDT.
Update
The commercial power provider has issued an Estimated Time of Restoration (ETR) of 07:30 AEDT. Please note, this estimate is subject to change and is outside of nbn’s control.
Services impacted
The outage has so far affected around 3497 nbn services in the impacted geographical regions, across the following technologies Fibre to the Node (FTTN).
Locations impacted
Regional Australia – South Australia, Renmark, Berri, Loxton, Waikerie, Barmera.
Estimated time to resolve
The local power supplier has provided an ETR of 07:30 AEDT on 09/11/25 however this is subject to change and outside of nbn's control.
Next update
The next update will be provided at around 13:00 AEDT on 09/11/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable