There are no current Major or Significant Local outages affecting the nbn® network.
For up-to-date information at your location, check your address at our network status page.
Previous Outages
20th April 2026, 21:10 AEST
Notification Type
Restoration
Description of outage
A network fault affected nbn® services in the Northern Rivers District, NSW.
Outage Start Time
17/04/2026 at 18:17 AEST.
Latest Update
A hardware fault affecting nbn services has been resolved. Monitoring remains in place to ensure ongoing nbn® network stability.
Services impacted
The outage has so far affected 1057 Fixed Wireless nbn® services in the impacted geographical regions.
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn
Locations impacted
Regional NSW: Ashby, Ashby Heights, Ashby Island, Chatsworth, Goodwood Island, Gulmarrad, Harwood, Ilarwill, James Creek, Lawrence, Maclean, Micalo Island, Mororo, Palmers Channel, Palmers Island, South Arm, Taloumbi, The Freshwater, Townsend, Tullymorgan, Tyndale, Warregah Island, Woodford Island, Woombah and Yamba.
Estimated time to resolve
Services have restored.
Next update
No further updates required.
Notification Type
Update (Material Change)
Description of outage
A network fault is currently affecting nbn® services in the Northern Rivers District, NSW.
Outage Start Time
17/04/2026 at 18:17 AEST.
Latest Update
Technicians are now on-site and are working to restore the affected nbn® services as a priority.
Services impacted
The outage has so far affected 1057 Fixed Wireless nbn® services in the impacted geographical regions.
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn
Locations impacted
Regional NSW: Ashby, Ashby Heights, Ashby Island, Chatsworth, Goodwood Island, Gulmarrad, Harwood, Ilarwill, James Creek, Lawrence, Maclean, Micalo Island, Mororo, Palmers Channel, Palmers Island, South Arm, Taloumbi, The Freshwater, Townsend, Tullymorgan, Tyndale, Warregah Island, Woodford Island, Woombah and Yamba.
Estimated time to resolve
Due to restoration activity extending, an Estimated Time of Restoration (ETR) is not available at this time.
Next update
The next update will be provided at around 17:30 AEST on 21/04/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (Material Change)
Description of outage
A network fault is currently affecting nbn® services in the Northern Rivers District, NSW.
Outage Start Time
17/04/2026 at 18:17 AEST.
Latest Update
Technicians have been on-site working to restore the affected nbn® services as quickly as possible. Due to fatigue management, restoration may be delayed to manage Occupational Health & Safety (OH&S) risk. Additional resources are required to support restoration and are excepted onsite by 21:00 AEST on 19/04/2026.
Services impacted
The outage has so far affected 1057 Fixed Wireless nbn® services in the impacted geographical regions.
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn
Locations impacted
Regional NSW: Ashby, Ashby Heights, Ashby Island, Chatsworth, Goodwood Island, Gulmarrad, Harwood, Ilarwill, James Creek, Lawrence, Maclean, Micalo Island, Mororo, Palmers Channel, Palmers Island, South Arm, Taloumbi, The Freshwater, Townsend, Tullymorgan, Tyndale, Warregah Island, Woodford Island, Woombah, Yamba
Estimated time to resolve
Due to restoration activity extending, an Estimated Time of Restoration (ETR) is not available at this time.
Next update
The next update will be provided at around 17:45 AEST on 20/04/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (with no Material Change)
Description of outage
A network fault is currently affecting nbn® services in the Northern Rivers District, NSW.
Outage Start Time
17/04/2026 at 18:17 AEST.
Latest Update
A replacement part is required and has been ordered. Works have been paused overnight, and the technicians are expected back on-site by 08:00 AEST on 19/04/2026.
Services impacted
The outage has so far affected 1057 Fixed Wireless nbn® services in the impacted geographical regions.
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn
Locations impacted
Regional NSW: Ashby, Ashby Heights, Ashby Island, Chatsworth, Goodwood Island, Gulmarrad, Harwood, Ilarwill, James Creek, Lawrence, Maclean, Micalo Island, Mororo, Palmers Channel, Palmers Island, South Arm, Taloumbi, The Freshwater, Townsend, Tullymorgan, Tyndale, Warregah Island, Woodford Island, Woombah, Yamba
Estimated time to resolve
nbn services are expected to be restored around 17:30 AEST on 19/04/2026.
Next update
The next update will be provided at around 01:20 AEST on 20/04/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (Material Change)
Description of outage
A network fault is currently affecting nbn® services in the Northern Rivers District, NSW.
Outage Start Time
17/04/2026 at 18:17 AEST.
Latest Update
A replacement part is required and has been ordered. Works have been paused overnight, and the technicians are expected back on-site by 08:00 AEST on 19/04/2026.
Services impacted
The outage has so far affected 1057 Fixed Wireless nbn® services in the impacted geographical regions.
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn
Locations impacted
Regional NSW: Ashby, Ashby Heights, Ashby Island, Chatsworth, Goodwood Island, Gulmarrad, Harwood, Ilarwill, James Creek, Lawrence, Maclean, Micalo Island, Mororo, Palmers Channel, Palmers Island, South Arm, Taloumbi, The Freshwater, Townsend, Tullymorgan, Tyndale, Warregah Island, Woodford Island, Woombah, Yamba
Estimated time to resolve
nbn services are expected to be restored around 17:30 AEST on 19/04/2026.
Next update
The next update will be provided at around 01:55 AEST on 19/04/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (with no Material Change)
Description of outage
A network fault is currently affecting nbn® services in the Northern Rivers District, NSW.
Outage Start Time
17/04/2026 at 18:17 AEST.
Latest Update
Technicians are now on-site and are working to restore the affected nbn® services as a priority.
Services impacted
The outage has so far affected 1057 Fixed Wireless nbn® services in the impacted geographical regions.
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn
Locations impacted
Regional NSW: Ashby, Ashby Heights, Ashby Island, Chatsworth, Goodwood Island, Gulmarrad, Harwood, Ilarwill, James Creek, Lawrence, Maclean, Micalo Island, Mororo, Palmers Channel, Palmers Island, South Arm, Taloumbi, The Freshwater, Townsend, Tullymorgan, Tyndale, Warregah Island, Woodford Island, Woombah, Yamba
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 20:45 AEST on 18/04/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (with Material Change)
Description of outage
A network fault is currently affecting nbn® services in the Northern Rivers District, NSW.
Outage Start Time
17/04/2026 at 18:17 AEST.
Latest Update
A replacement part is required and has been ordered. The technicians are expected to arrive by approximately 12:00 AEST on 18/04/2026.
Services impacted
The outage has so far affected 1057 Fixed Wireless nbn® services in the impacted geographical regions.
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn
Locations impacted
Regional NSW: Ashby, Ashby Heights, Ashby Island, Chatsworth, Goodwood Island, Gulmarrad, Harwood, Ilarwill, James Creek, Lawrence, Maclean, Micalo Island, Mororo, Palmers Channel, Palmers Island, South Arm, Taloumbi, The Freshwater, Townsend, Tullymorgan, Tyndale, Warregah Island, Woodford Island, Woombah, Yamba
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 14:45 AEST on 18/04/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (with no Material Change)
Description of outage
A network fault is currently affecting nbn® services in the Northern Rivers District, NSW.
Outage Start Time
17/04/2026 at 18:19 AEST.
Latest Update
The issue could not be restored remotely, and technicians have now been assigned to attend the relevant site to continue troubleshooting.
Services impacted
The outage has so far affected 1057 nbn® services in the impacted geographical regions, across the following technologies (Fixed Wireless).
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn
Locations impacted
Regional: Ashby, Ashby Heights, Ashby Island, Chatsworth, Goodwood Island, Gulmarrad, Harwood, Ilarwill, James Creek, Lawrence, Maclean, Micalo Island, Mororo, Palmers Channel, Palmers Island, South Arm, Taloumbi, The Freshwater, Townsend, Tullymorgan, Tyndale, Warregah Island, Woodford Island, Woombah, Yamba
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 08:45 AEST on 18/04/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
New
Description of outage
A network fault is currently affecting nbn® services in the Northern Rivers District, NSW.
Outage Start Time
17/04/2026 at 18:19 AEST.
Latest Update
The issue could not be restored remotely, and technicians have now been assigned to attend the relevant site to continue troubleshooting.
Services impacted
The outage has so far affected 1057 nbn® services in the impacted geographical regions, across the following technologies (Fixed Wireless).
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn
Locations impacted
Regional: Ashby, Ashby Heights, Ashby Island, Chatsworth, Goodwood Island, Gulmarrad, Harwood, Ilarwill, James Creek, Lawrence, Maclean, Micalo Island, Mororo, Palmers Channel, Palmers Island, South Arm, Taloumbi, The Freshwater, Townsend, Tullymorgan, Tyndale, Warregah Island, Woodford Island, Woombah, Yamba
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 03:40 AEST on 18/04/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.