Latest Update
There are no current Major or Significant Local outages affecting the nbn® network.
For up-to-date information at your location, check your address at our network status page.
Previous Outages
02nd December 2025, 23:30 AEDT
Notification Type
Restoration
Description of outage
A network fault was affecting nbn services in the Southeast Coast area.
The outage affecting nbn services in the area has been resolved. Our teams have completed restoration activities, and connectivity should now be returning to normal. We will continue to actively monitor the nbn® network to ensure ongoing stability & performance.
Outage Start Time
02/12/2025 at 14:44 AEDT.
Update
A fault to third-party managed network infrastructure that impacted the nbn® network in Southeast coast has been restored. nbn services in the Southeast Coast should now be operational. We will continue to actively monitor the nbn® network to ensure ongoing stability & performance.
Services impacted
All affected nbn services have been restored.
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Locations impacted
Regional Australia – Queensland; Bald Knob, Balmoral Ridge, Booroobin, Bridges, Conondale, Curramore, Diamond Valley, Dulong, Elaman Creek, Eudlo, Flaxton, Hunchy, Landers Shoot, Maleny, Mapleton, Montville, North Maleny, Reesville, Towen Mountain, West Woombye, Witta, Wootha.
Estimated time to resolve
Network services have now been restored.
Next update
Network services have now been restored.
Notification Type
Update (Material Change)
Description of outage
A network fault is currently affecting nbn services in the Southeast Coast area.
Outage Start Time
02/12/2025 at 14:44 AEDT.
Update
Technicians are now on-site and are working to restore the affected nbn services as a priority.
Services impacted
As at 21:30 AEDT on 02/12/2025, 1,247 are currently unable to access the nbn® network, across the following technology: Fixed Wireless.
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Locations impacted
Regional Australia – Queensland; Bald Knob, Balmoral Ridge, Booroobin, Bridges, Conondale, Curramore, Diamond Valley, Dulong, Elaman Creek, Eudlo, Flaxton, Hunchy, Landers Shoot, Maleny, Mapleton, Montville, North Maleny, Reesville, Towen Mountain, West Woombye, Witta, Wootha.
Estimated time to resolve
nbn services are expected to be restored around 01:00 AEDT on 03/12/2025.
Next update
The next update will be provided at around 03:30 on 03/12/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (Material Change)
Description of outage
A network fault is currently affecting nbn services in the Southeast Coast area.
Outage Start Time
02/12/2025 at 14:44 AEDT.
Update
The issue could not be restored remotely, and technicians have now been assigned to attend the relevant site to continue troubleshooting. The technicians are expected to arrive by approximately 19:30 AEDT on 02/12/2025.
Services impacted
As at 14:44 AEDT on 02/12/2025, 1,247 are currently unable to access the nbn® network, across the following technology: Fixed Wireless.
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Locations impacted
Regional Australia – Queensland; Bald Knob, Balmoral Ridge, Booroobin, Bridges, Conondale, Curramore, Diamond Valley, Dulong, Elaman Creek, Eudlo, Flaxton, Hunchy, Landers Shoot, Maleny, Mapleton, Montville, North Maleny, Reesville, Towen Mountain, West Woombye, Witta, Wootha.
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 00:30 on 03/12/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
New
Description of outage
A network fault is currently affecting nbn services in the Southeast Coast area.
Outage Start Time
02/12/2025 at 14:44 AEDT.
Update
The issue could not be restored remotely, and technicians have now been assigned to attend the relevant site to continue troubleshooting.
Services impacted
The outage has so far affected around 1,247 nbn services across the following technology: Fixed Wireless.
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Locations impacted
Regional Australia – Queensland; Montville.
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 23:30 on 02/12/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
2nd December 2025, 16:30 AEDT
Notification Type
Restoration
Description of outage
Severe weather across Central & Northern New South Wales (NSW) impacted commercial power supply, resulting in disruptions on the nbn® network. These conditions delayed network and service restoration activities. The recovery efforts were coordinated by nbn with guidance from the commercial power providers.
Outage Start Time
26/11/2025 at 13:48 AEDT.
Update
Network services have now been restored. Following delays due to severe weather, technicians have safely completed restoration work at affected nbn® network sites. nbn services in the Central & Northern NSW should now be operational.
Services impacted
As at 16:00 AEDT on 02/12/2025, all affected nbn services have been restored.
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Locations impacted
Regional Australia – Central & Northern NSW.
Estimated time to resolve
Network services have now been restored.
Next update
Network services have now been restored.
Notification Type
Update (Material Change)
Description of outage
Severe weather across Central & Northern NSW is impacting the commercial power supply, resulting in disruptions on the nbn® network. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the commercial power providers. Technicians will be dispatched to sites only when it is safe to do so.
Outage Start Time
26/11/2025 at 13:48 AEDT.
Update
Commercial power has been restored; however, nbn services remain offline. A technician has been assigned and is expected on-site by 09:00 AEDT; and nbn will publish an ETR when available.
Services impacted
Since the last update, 9 nbn services have been restored. As at 07:30 AEDT on 02/12/2025, 48 are currently unable to access the nbn® network across the following technologies: Fibre to the Node (FTTN) and Fibre to the Building (FTTB).
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Locations impacted
Regional Australia – NSW: Terrigal and Blacktown.
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 07:30 AEDT on 03/12/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (Material Change)
Description of outage
Severe weather across Central & Northern NSW is impacting the commercial power supply, resulting in disruptions on the nbn® network. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the commercial power providers. Technicians will be dispatched to sites only when it is safe to do so.
Outage Start Time
26/11/2025 at 13:48 AEDT.
Update
Commercial power has been restored; however, nbn services remain offline. Technicians will be dispatched to investigate further.
Services impacted
Since the last update, 60 nbn services have been restored. As at 07:30 AEDT on 01/12/2025, 57 are currently unable to access the nbn® network across the following technologies: Fibre to the Node (FTTN) and Fibre to the Building (FTTB).
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Locations impacted
Regional Australia – NSW: Terrigal, Wallsend and Blacktown.
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 08:00 AEDT on 02/12/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (Material Change)
Description of outage
Severe weather across Central & Northern NSW is impacting the commercial power supply, resulting in disruptions on the nbn® network. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the commercial power providers. Technicians will be dispatched to sites only when it is safe to do so.
Outage Start Time
26/11/2025 at 13:48 AEDT.
Update
Commercial power has been restored; however, nbn services remain offline. Technicians will be dispatched to investigate further.
Services impacted
Since the last update, 2,859 nbn services have been restored. As at 13:00 AEDT on 30/11/2025, 117 are currently unable to access the nbn® network across the following technologies: Fibre to the Node (FTTN), Fibre to the Building (FTTB) and Hybrid Fibre Coaxial (HFC).
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Locations impacted
Regional Australia – NSW: Narraweena, Blacktown, Carlingford, Kariong, Lochinvar South, Raymond Terrace, Rose Bay, Terrigal, Wallsend, Warrimoo and Winston Hills.
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 13:00 AEDT on 01/12/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (Material Change)
Description of outage
Severe weather across Central & Northern NSW is impacting the commercial power supply, resulting in disruptions on the nbn® network. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the commercial power providers. Technicians will be dispatched to sites only when it is safe to do so.
Outage Start Time
26/11/2025 at 13:48 AEDT.
Update
The majority of nbn services impacted are due to commercial power outages affecting nbn® network infrastructure.
Services impacted
Since the last update, 7,485 nbn services have been restored. As at 13:00 AEDT on 29/11/2025, 2,976 are currently unable to access the nbn® network across the following technologies: Fibre to the Node (FTTN), Fibre to the Premises (FTTP), Fibre to the Building (FTTB), Hybrid Fibre Coaxial (HFC) and Fixed Wireless (NWAS).
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Locations impacted
Regional Australia – NSW: Narraweena, Baulkham Hills, Belrose, Blacktown, Bondi, Campbelltown, Carlingford, Carramar, Castle Hill, Dalley, Double Bay, Grafton, Kariong, Lidcombe, Lochinvar South, Moss Vale, North St Marys, North Glendon Brook, Northbridge, Northmead, Paddington, Raymond Terrace, Rose Bay, St Helens Park, St Ives, Terrigal, Villawood, Wallsend, Warrimoo, West Kempsey, Winston Hills and Woy Woy.
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 13:30 AEDT on 30/11/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (Material Change)
Description of outage
Severe weather across Central & Northern NSW is impacting the commercial power supply, resulting in disruptions on the nbn® network. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the commercial power providers. Technicians will be dispatched to sites only when it is safe to do so.
Outage Start Time
26/11/2025 at 13:48 AEDT
Update
The majority of nbn services impacted are due to commercial power outages affecting nbn® network infrastructure.
Services impacted
Since the last update, 9,036 nbn services have been restored. As at 16:00 AEDT on 28/11/2025, 10,461 are currently unable to access the nbn® network across the following technologies: Fibre to the Node (FTTN), Fibre to the Premises (FTTP), Fibre to the Building (FTTB), Hybrid Fibre Coaxial (HFC) and Fixed Wireless (NWAS).
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Locations impacted
Adamstown, Annandale, Ashfield, Avalon Beach, Baulkham Hills, Belrose, Blackett, Blacktown, Branxton-Greta, Cabramatta, Campbelltown, Carlingford, Carramar, Castle Hill, Chatswood, Chester Hill, Cronulla, Darling Point, Doonside, Edgecliff, Eastwood, Emerton, Epping, Eschol Park, Girraween, Grays Point, Greenfield Park, Kensington, Kurrajong, Lidcombe, Lochinvar South, Marayong, Mona Vale, Narara, North Glendon Brook, North Parramatta, North Rocks, North Ryde, North St Marys, Northbridge, Northmead, Paddington, Pymble, Raymond Terrace, Rooty Hill, Rose Bay, Rothbury, Rushcutters Bay, Seven Hills, Simpsons Hill, St Helens Park, Strathfield, Terrigal, Tregear, Ultimo, Villawood, Wallsend, West Kempsey, Winston Hills and Woy Woy.
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 16:00 AEDT on 29/11/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (Material Change)
Description of outage
Severe weather across Central & Northern NSW is impacting the commercial power supply, resulting in disruptions on the nbn® network. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the commercial power providers. Technicians will be dispatched to sites only when it is safe to do so.
Outage Start Time
26/11/2025 at 13:48 AEDT
Update
The majority of nbn services impacted are due to commercial power outages affecting nbn® network infrastructure.
Services impacted
As at 16:45 AEDT on 27/11/2025, 22,618 are currently unable to access the nbn® network across the following technologies: Fibre to the Node (FTTN), Fibre to the Premises (FTTP), Fibre to the Building (FTTB), Hybrid Fibre Coaxial (HFC) and Fixed Wireless (NWAS).
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Locations impacted
Adamstown, Airds, Annandale, Arcadia North, Artarmon, Avalon Beach, Baulkham Hills, Bayview, Beecroft, Blackheath, Blacktown, Blaxlands Ridge East, Bossley Park, Branxton-Greta, Broombee, Brushgrove, Bundanoon North, Cabramatta, Campbelltown, Carlton, Castle Hill, Casula, Chester Hill, Coolah, Cronulla, Doonside, Eastwood, Elderslie, Erina, Gladstone, Grafton, Grays Point, Hillview Avenue Gwynneville, Holsworthy, Kulnura, Kulnura East, Kurrajong, Lochinvar South, Mangrove Mountain, Mangrove Mountain South, Manildra, Mona Vale, Mount White, Nashdale, Narara, Nelson, New Lambton, North Epping, North Glendon Brook, North Rocks, North Ryde, Northbridge, Oakville, Orange, Paddys River, Parramatta, Quakers Hill, Redfern, Rooty Hill, Rose Bay, Rothbury, Ryde, Sackville West, Sedgefield, Simpsons Hill, South Turramurra, St Marys, Strathfield, Sunny Corner, Surry Hills, Terrigal, Tregear, Uralla, Villawood, Wallsend, Wedderburn South, West Belford, Wilberforce North, Wingello, Woodford Island, Yetholme.
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 16:45 AEDT on 28/11/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (Material Change)
Description of outage
Severe weather across Central & Northern NSW is impacting the commercial power supply, resulting in disruptions on the nbn® network. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the commercial power providers. Technicians will be dispatched to sites only when it is safe to do so.
Outage Start Time
26/11/2025 at 13:48 AEDT
Update
The majority of nbn services impacted are due to commercial power outages affecting nbn® network infrastructure.
Services impacted
Since the last update, 23,231 nbn services have been restored. As at 09:00 AEDT on 27/11/2025, 30,396 are currently unable to access the nbn® network across the following technologies: Fibre to the Node (FTTN), Fibre to the Premises (FTTP), Fibre to the Building (FTTB), Hybrid Fibre Coaxial (HFC) and Fixed Wireless (NWAS).
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Locations impacted
Annangrove, Avalon Beach, Baulkham Hills, Beni, Blackett, Blackheath, Blacktown, Blaxlands Ridge East, Bossley Park, Branxton-Greta, Brocklehurst, Broombee, Bumble Hill, Bundanoon North, Cabramatta, Camberwell, Campbelltown, Carlingford, Castle Hill, Casula, Coolah, Coolah South, Doonside, Dunedoo, Eastwood, Elderslie, Emerton, Epping, Erina, Eschol Park, Holsworthy, Kensington, Killara, Kulnura, Kulnura East, Kurri Kurri, Lochinvar, Lochinvar South, Mangrove Mountain, Mangrove Mountain South, Marayong, Melrose Park, Mona Vale, Mooney Mooney, Moss Vale, Mount White, Nashdale, Narara, New Lambton, Nords Wharf, North Epping, North Glendon Brook, North Parramatta, North Ryde, Northbridge, Northmead, Orange, Paddys River, Parramatta, Quakers Hill, Redfern, Rooty Hill, Rothbury, Ryde, Sackville West, Sawyers Gully, Sedgefield, Seven Hills, Simpsons Hill, Somersby South, St Marys, Strathfield, Sunny Corner, Telopea, Terrigal, Tregear, Trangie, Wedderburn South, West Belford, West Pennant Hills, Wilberforce North, Winders Hill, Wingello, Winston Hills, Woodcroft and Yetholme.
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 16:45 AEDT on 27/11/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (Material Change)
Description of outage
Severe weather across Central & Northern NSW is impacting the commercial power supply, resulting in disruptions on the nbn® network. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the commercial power providers. Technicians will be dispatched to sites only when it is safe to do so.
Outage Start Time
26/11/2025 at 13:48 AEDT
Update
The majority of nbn services impacted are due to commercial power outages affecting nbn® network infrastructure.
Services impacted
Since the last update, 7,689 nbn services have been restored. As at 03:39 AEDT on 26/11/2025, 22,731 are currently unable to access the nbn® network across the following technologies: Fibre to the Node (FTTN), Fibre to the Premises (FTTP), Fibre to the Building (FTTB), Hybrid Fibre Coaxial (HFC) and Fixed Wireless.
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Locations impacted
Major Cities NSW - Baulkham Hills, Bidwill, Blackett, Bossley Park, Camden South, Carlingford, Castle Hill, Doonside, Dundas, Dundas Valley, East Ryde, Eastwood, Elderslie, Elermore Vale, Emerton, Epping, Erina, Ermington, Freemans Reach, Galston, Glossodia, Green Point, Hassall Grove, Kensington, Lambton, Lethbridge Park, Marayong, Marsfield, Melrose Park, Minto Heights, Mona Vale, New Lambton, New Lambton Heights, North Epping, North Parramatta, North Rocks, North Ryde, Northbridge, Northmead, Oakhurst, Oatlands, Picketts Valley, Plumpton, Quakers Hill, Rankin Park, Rooty Hill, Rydalmere, Ryde, Terrigal, Toongabbie, Tregear, Vaucluse, West Ryde, Wilberforce, Winston Hills
Regional NSW - Ballimore, Blaxlands Ridge, Boree, Borenore, Branxton, Brocklehurst, Central Mangrove, Cowra, Dalmeny, Dubbo, East Kurrajong, Ebenezer, Greta, Kelso, Kulnura, Lidster, Mangrove Mountain, Manildra, Mogriguy, Molong, Moss Vale, Narooma, Narromine, Nashdale, North Rothbury, Orange, Ourimbah, Peats Ridge, Rawsonville, Somersby, Stanhope, Terramungamine, Trangie, Uralla, Wongarbon
Remote NSW – Cobar
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 10:45 AEDT on 27/11/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (Material Change)
Description of outage
Severe weather across Central & Northern NSW is impacting the commercial power supply, resulting in disruptions on the nbn® network. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the commercial power providers. Technicians will be dispatched to sites only when it is safe to do so.
Outage Start Time
26/11/2025 at 13:48 AEDT
Update
The majority of nbn services impacted are due to commercial power outages affecting nbn® network infrastructure.
Services impacted
As at 22:52 AEDT on 26/11/2025, 30,420 end users offline due to the outage, are currently unable to access the nbn network, across the following technologies: Fibre to the Node (FTTN), Fibre to the Premises (FTTP), Fibre to the Building (FTTB) and Hybrid Fibre Coaxial (HFC).
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Locations impacted
Major Cities NSW - Baulkham Hills, Bidwill, Blackett, Bossley Park, Camden South, Carlingford, Castle Hill, Doonside, Dundas, Dundas Valley, East Ryde, Eastwood, Elderslie, Elermore Vale, Emerton, Epping, Erina, Ermington, Galston, Green Point, Hassall Grove, Kensington, Lambton, Lethbridge Park, Marayong, Marsfield, Melrose Park, Minto Heights, Mona Vale, New Lambton, New Lambton Heights, North Epping, North Parramatta, North Rocks, North Ryde, Northbridge, Northmead, Oakhurst, Oatlands, Picketts Valley, Plumpton, Quakers Hill, Rankin Park, Rooty Hill, Rydalmere, Ryde, Terrigal, Toongabbie, Tregear, Vaucluse, West Ryde, Winston Hills
Regional NSW - Branxton, Dalmeny, Dubbo, Greta, Kelso, Narooma, Narromine, Orange
Remote NSW - Cobar
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 05:45 AEDT on 27/11/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
New
Description of outage
Severe weather across Central & Northern NSW is impacting the commercial power supply, resulting in disruptions on the nbn® network. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the commercial power providers. Technicians will be dispatched to sites only when it is safe to do so.
Outage Start Time
26/11/2025 at 13:48 AEDT
Update
The majority of nbn services impacted are due to commercial power outages affecting nbn® network infrastructure.
Services impacted
The outage has so far affected around 20,062 nbn services in the impacted geographical regions, across the following technologies: Fibre to the Node (FFTN), Fibre to the Premises (FTTP), Fibre to the Building (FTTB) and Hybrid Fibre Coaxial (HFC).
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Locations impacted
Major Cities NSW - Baulkham Hills, Bidwill, Blackett, Bossley Park, Camden South, Carlingford, Castle Hill, Doonside, Dundas, Dundas Valley, East Ryde, Eastwood, Elderslie, Elermore Vale, Emerton, Epping, Erina, Ermington, Galston, Green Point, Hassall Grove, Kensington, Lambton, Lethbridge Park, Marayong, Marsfield, Melrose Park, Minto Heights, Mona Vale, New Lambton, New Lambton Heights, North Epping, North Parramatta, North Rocks, North Ryde, Northbridge, Northmead, Oakhurst, Oatlands, Picketts Valley, Plumpton, Quakers Hill, Rankin Park, Rooty Hill, Rydalmere, Ryde, Terrigal, Toongabbie, Tregear, Vaucluse, West Ryde, Winston Hills
Regional NSW - Branxton, Dalmeny, Dubbo, Greta, Kelso, Narooma, Narromine, Orange
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 23:55 AEDT on 26/11/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
1st December 2025, 22:30 AEDT
Notification Type
Restoration.
Description of outage
Severe weather across the South East Coast, QLD area impacted commercial power supply, resulting in disruptions on the nbn® network. These conditions are delayed network and service restoration activities. The recovery efforts were coordinated by nbn with guidance from the commercial power providers.
Outage Start Time
24/11/2025 at 18:52 AEDT.
Update
Network services have now been restored.
Services impacted
All affected nbn services have been restored.
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Locations impacted
All affected nbn services have been restored.
Estimated time to resolve
Network services have now been restored.
Next update
Network services have now been restored.
Notification Type
Update (Material Change)
Description of outage
Severe weather across the South East Coast, QLD area is impacting commercial power supply, resulting in disruptions on the nbn® network. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the commercial power providers.
Outage Start Time
24/11/2025 at 18:52 AEDT.
Update
Commercial power has been restored; however, nbn services remain offline. A technician is on-site.
Services impacted
Since the last update, 74 nbn services have been restored.
As at 18:00 AEDT on 01/12/2025, 12 nbn services are currently unable to access the nbn® network, across the following technologies: Fibre to the Premises (FTTP).
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Locations impacted
Regional Australia – QLD: Coolum Beach, Kholo.
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 18:15 AEDT on 02/12/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (Material Change)
Description of outage
Severe weather across the South East Coast, QLD area is impacting commercial power supply, resulting in disruptions on the nbn® network. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the commercial power providers.
Outage Start Time
24/11/2025 at 18:52 AEDT.
Update
Restoration of nbn services continues to depend on the return of commercial power supply; nbn is closely monitoring power restoration and will dispatch technicians when nbn services do not self-rectify following the restoration of commercial power.
Services impacted
Since the last update, 24 nbn services have been restored.
As at 01:00 AEDT on 01/12/2025, 86 nbn services are currently unable to access the nbn® network, across the following technologies: Fibre to the Node (FTTN), Fibre to the Building (FTTB), Fibre to the Premises (FTTP) and Hybrid Fibre Coaxial (HFC).
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Locations impacted
Regional Australia – QLD: Coolum Beach, Kholo, Wellington Point, and Logan Village.
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 01:00 AEDT on 02/12/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (Material Change)
Description of outage
Severe weather across the South East Coast, QLD area is impacting commercial power supply, resulting in disruptions on the nbn® network. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the commercial power providers.
Outage Start Time
24/11/2025 at 18:52 AEDT.
Update
Restoration of nbn services continues to depend on the return of commercial power supply; nbn is closely monitoring power restoration and will dispatch technicians when nbn services do not self-rectify following the restoration of commercial power.
Services impacted
Since the last update, 392 nbn services have been restored.
As at 01:30 AEDT on 30/11/2025, 110 nbn services are currently unable to access the nbn® network, across the following technologies: Fibre to the Node (FTTN), Fibre to the Building (FTTB), Fibre to the Premises (FTTP) and Hybrid Fibre Coaxial (HFC).
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Locations impacted
Regional Australia – QLD: Coolum Beach, Virginia, Kholo, Southside, Macleay Island, Tannum Sands, Ningi, Arundel, Golden Beach, Wellington Point, Maroochydore, and Logan Village.
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 01:30 AEDT on 01/12/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (Material Change)
Description of outage
Severe weather across the South East Coast, QLD is impacting commercial power supply, resulting in disruptions on the nbn® network. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the commercial power providers.
Outage Start Time
24/11/2025 at 18:52 AEDT.
Update
Restoration of nbn services continues to depend on the return of commercial power supply; nbn is closely monitoring power restoration and will dispatch technicians when nbn services do not self-rectify following the restoration of commercial power.
Services impacted
As at 14:00 AEDT on 29/11/2025, 502 are currently unable to access the nbn® network, across the following technologies: Fibre to the Node (FTTN), Fibre to the Building (FTTB), Fibre to the Premises (FTTP), Hybrid Fibre Coaxial (HFC) and Fixed Wireless (FW).
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Locations impacted
Regional Australia – QLD: Arana Hills, Arundel, Boreen Point, Bray Park, Caboolture, Carrara, Coolum Beach, Coorparoo, Dayboro Central, Donnybrook West, Doonan, Edens Landing, Golden Beach, Ipswich, Kallangur And Petrie, Kholo, Loganlea, Macleay Island, Maroochydore, Meldale, Morayfield, Narangba, Ningi, Noosaville, Ogan Village, South-East, Southport, Southside, Tannum Sands, The Gap, Tinbeerwah West, Toowong, Victory Heights, Virginia, Wellington Point, Woodford and Yatala.
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 14:00 AEDT on 30/11/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (Material Change)
Description of outage
Severe weather across the South East Coast, QLD is impacting commercial power supply, resulting in disruptions on the nbn® network. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the commercial power providers.
Outage Start Time
24/11/2025 at 18:52 AEDT.
Update
Restoration of nbn services continues to depend on the return of commercial power supply; nbn is closely monitoring power restoration and will dispatch technicians when nbn services do not self-rectify following the restoration of commercial power.
Services impacted
As at 08:45 AEDT on 29/11/2025, 1,026 are currently unable to access the nbn® network, across the following technologies: Fibre to the Node (FTTN), Fibre to the Building (FTTB), Fibre to the Premises (FTTP), Hybrid Fibre Coaxial (HFC) and Fixed Wireless (FW).
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Locations impacted
Regional Australia – Queensland: Arana Hills, Arundel, Bray Park, Caboolture, Carrara, Clontarf, Coolum Beach, Coorparoo, Doonan, Edens Landing, Golden Beach, Inala, Ipswich, Kallangur and Petrie, Kedron, Kholo, Loganlea, Macleay Island, Maroochydore, Morayfield, Narangba, Ningi, Noosaville, Ogan Village, Southport, Southside, Tannum Sands, The Gap, Toowong, Victory Heights, Virginia, Wellington Point and Yatala.
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 08:45 AEDT on 30/11/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (Material Change)
Description of outage
Severe weather across the South East Coast, QLD is impacting commercial power supply, resulting in disruptions on the nbn® network. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the commercial power providers.
Outage Start Time
24/11/2025 at 18:52 AEDT
Update
Restoration of nbn services continues to depend on the return of commercial power supply; nbn is closely monitoring power restoration and will dispatch technicians when nbn services do not self-rectify following the restoration of commercial power.
Services impacted
As at 08:45 AEDT on 28/11/2025, 8,781 are currently unable to access the nbn® network, across the following technologies, Fibre to the Node (FTTN), Fibre to the Building (FTTB), Fibre to the Premises (FTTP), Hybrid Fibre Coaxial (HFC), and Fixed Wireless (FW).
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Locations impacted
Albany Creek, Arana Hills, Arundel, Ashgrove, Bald Hills, Boreen Point, Borallon, Bray Park, Bribie Island, Buderim, Bli Bli, Caboolture, Camp Mountain, Carindale, Carrara, Cedarton, Chermside West, Coondoo West, Coolum Beach, Coorparoo, Crescent Brassall, D’Aguilar South, Doonan, Edens Landing, Enoggera, Ferny Grove, Gatton, Golden Beach, Gordon Park, Helensvale, Inala, Ipswich, Jindalee, Kalinga, Kallangur and Petrie, Kedron, Kholo, Lake Macdonald, Loganlea, Macleay Island, Manly West, Maroochydore, Mermaid Waters, Morayfield, Narangba, Newtown, Ningi, Noosaville, Redcliffe, Robina, Rothwell, Runaway Bay, Southport, Southside, Stafford Heights, Sunshine Coast Noosa, Surfers Paradise, Tannum Sands, The Gap, Tingalpa, Toowong, Upper Coomera, Urraween, Victory Heights, Virginia, Wellington Point and Wooloowin.
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 08:45 AEDT on 29/11/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (Material Change)
Description of outage
Severe weather across the South East Coast, QLD is impacting commercial power supply, resulting in disruptions on the nbn® network. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the commercial power providers.
Outage Start Time
24/11/2025 at 18:52 AEDT
Update
Restoration of nbn services continues to depend on the return of commercial power supply; nbn is closely monitoring power restoration and will dispatch technicians when nbn services do not self-rectify following the restoration of commercial power.
Services impacted
Since the last update, 5,508 nbn services have been restored. As at 9:45 on 27/11/2025, 8,256 are currently unable to access the nbn® network, across the following technologies, Fibre to the Node (FTTN), Fibre to the Building (FTTB), Fibre to the Premises (FTTP), Hybrid Fibre Coaxial (HFC), and Fixed Wireless (FW).
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Locations impacted
Albany Creek, Alexandra Hills, Bardon, Bellmere West, Bethania, Boreen Point, Borallon, Bribie Island, Browns Plains, Buderim, Caboolture, Camp Mountain, Cedarton, Chermside West, Churchable, Cleveland, Coolum Beach, Cooroibah, Cooroy, Crestmead, D'Aguilar South, David Cootharaba, Enoggera, Gatton, Gleneagle, Jindalee, Kallangur And Petrie, Lake Macdonald, Meldale, Mermaid Waters, Moorina, Mount Ommaney, Narangba, Ningi, Ocean View, Paddington, Rochedale South, Runaway Bay, South-East, Sunnybank, Sunshine Coast Caloundra, Sunshine Coast Noosa, Surfers Paradise, Tallai, Thornlands, Tinbeerwah West, Toorbul, Urraween, Waterford West, Wilston, Woodford and Zillmere.
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 10:00 AEDT on 28/11/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (Material Change)
Description of outage
Severe weather across the South East Coast, QLD is impacting commercial power supply, resulting in disruptions on the nbn® network. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the commercial power providers.
Outage Start Time
24/11/2025 at 18:52 AEDT
Update
Restoration of nbn services continues to depend on the return of commercial power supply; nbn is closely monitoring power restoration and will dispatch technicians when nbn services do not self-rectify following the restoration of commercial power.
Services impacted
Since the last update, 8,554 nbn services have been restored. As at 18:30 on 26/11/2025, 13,764 are currently unable to access the nbn® network, across the following technologies, Fibre to the Node (FTTN), Fibre to the Building (FTTB), Fibre to the Premises (FTTP), Hybrid Fibre Coaxial (HFC), and Fixed Wireless (FW).
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Locations impacted
Major City Suburbs
Ashmore, Beachmere, Beenleigh, Bellmere, Birkdale, Bracalba, Browns Plains, Buderim, Burpengary, Burpengary East, Caboolture, Camp Mountain, Carina, Carindale, Chermside West, Clontarf, Coolum Beach, Coorparoo, Cooroibah, Cooroy Mountain, Deception Bay, Doonan, Eatons Hill, Elimbah, Godwin Beach, Greenbank, Greenslopes, Helensvale, Jindalee, Kuraby, Kurwongbah, Lake Macdonald, Lane Cove North, Lilywood, Manly, Marcus Beach, Margate, Marcoola, Mcdowall, Moodlu, Moorina, Morayfield, Mount Coolum, Mount Ommaney, Mount Warren Park, Mountain Creek, Narangba, Ningi, Noosa Heads, Noosaville, Nundah, Pine Mountain, Ripley, Rochedale South, Runaway Bay, Sandstone Point, Stones Corner, Surfers Paradise, Tallai, Tarragindi, Tewantin, Thornlands, Tinbeerwah, Upper Caboolture, Victoria Point, Walloon, Wamuran, Waterford West, Whiteside, Woody Point, Worongary, Zillmere
Regional Suburbs
Armstrong Creek, Avondale, Banksia Beach, Bellara, Black Mountain, Bongaree, Boreen Point, Bracalba, Bucca, Bundaberg North, Campbells Pocket, Chinchilla, Cooran, Cooroibah, Cooroy, Cootharaba, Dayboro, Delaneys Creek, Donnybrook, D'Aguilar, Gooburrum, Kobble Creek, Laceys Creek, Lake Macdonald, Meadowvale, Meldale, Moorland, Moore Park Beach, Mount Mee, Mount Pleasant, Mount Samson, Narangba, Oakwood, Ocean View, Rocksberg, Samsonvale, Sharon, Stanmore, Toorbul, Urraween, Wamuran, Wamuran Basin, Welcome Creek, Welsby, White Patch, Woodford, Woorim
Remote Suburbs
Point Lookout
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 18:40 AEDT on 27/11/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (Material Change)
Description of outage
Severe weather across the South East Coast, QLD is impacting commercial power supply, resulting in disruptions on the nbn® network. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the commercial power providers.
Outage Start Time
24/11/2025 at 18:52 AEDT
Update
Restoration of nbn services continues to depend on the return of commercial power supply; nbn is closely monitoring power restoration and will dispatch technicians when nbn services do not self-rectify following the restoration of commercial power.
Services impacted
Since the last update, 6,968 nbn services have been restored. As at 9:00 on 26/11/2025, 22,318 are currently unable to access the nbn® network, across the following technologies, Fibre to the Node (FTTN), Fibre to the Building (FTTB), Fibre to the Premises (FTTP), Hybrid Fibre Coaxial (HFC), and Fixed Wireless (FW).
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Locations impacted
Major City Suburbs
Alderley, Ashmore, Beachmere, Beenleigh, Bellmere, Biggera Waters, Birkdale, Bracalba, Brassall, Browns Plains, Buderim, Burleigh Heads, Burpengary, Burpengary East, Caboolture, Capalaba, Carina, Carindale, Carrara, Cashmere, Chermside West, Clontarf, Clear Mountain, Coolum Beach, Coorparoo, Cooroibah, Cooroy Mountain, Corinda, Crestmead, Dakabin, Deception Bay, Doonan, Eatons Hill, Edens Landing, Elanora, Elimbah, Enoggera, Ferny Hills, Godwin Beach, Greenslopes, Helensvale, Jindalee, Kenmore, Kuraby, Kurwongbah, Lake Macdonald, Lane Cove North, Lilywood, Logan Village, Loganholme, Lota, Manly, Manly West, Marcus Beach, Margate, Marcoola, Maroochydore, Moorina, Moodlu, Morayfield, Mount Coolum, Mount Ommaney, Mount Warren Park, Mountain Creek, Narangba, Ningi, Noosa Heads, Oxley, Peregian Beach, Peregian Springs, Pine Mountain, Redcliffe, Ripley, Rochedale South, Runaway Bay, Sandstone Point, Scarborough, South Maclean, Stones Corner, Sunnybank, Surfers Paradise, Tewantin, Tinbeerwah, Upper Caboolture, Upper Mount Gravatt, Verrierdale, Wakerley, Walloon, Wamuran, Whiteside, Woody Point, Worongary, Yandina Creek, Yaroomba, Zillmere
Regional Suburbs
Armstrong Creek, Avondale, Banksia Beach, Bellara, Black Mountain, Bongaree, Boreen Point, Bracalba, Bucca, Bundaberg North, Campbells Pocket, Como, Cooran, Cooroibah, Cootharaba, Cooroy, Dayboro, D'Aguilar, Delaneys Creek, Donnybrook, Fernvale, Glass House Mountains, Goomboorian, Gooburrum, Kin Kin, Kia Ora, Kobble Creek, Laceys Creek, Lake Macdonald, Meadowvale, Meldale, Moore Park Beach, Moorland, Mount Mee, Mount Pleasant, Narangba, Neerdie, Oakwood, Ocean View, Pinbarren, Rocksberg, Ross Creek, Sharon, Stanmore, Tin Can Bay, Toorbul, Urraween, Wamuran, Wamuran Basin, Welcome Creek, Welsby, White Patch, Wilsons Pocket, Woodford, Woorim,
Remote Australia: Point Lookout
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 9:00 AEDT on 27/11/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (Material Change)
Description of outage
Severe weather across South East Coast, QLD is impacting the commercial power supply, resulting in disruptions on the nbn® network. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the commercial power providers.
Outage Start Time
24/11/2025 at 18:52 AEDT
Update
Restoration of nbn services continues to depend on the return of commercial power supply; nbn is closely monitoring power restoration and will dispatch technicians when nbn services do not self-rectify following the restoration of commercial power.
Services impacted
As at 21:45 on 25/11/2025, 29,286 are currently unable to access the nbn® network, across the following technologies, Fibre to the Node (FTTN), Fibre to the Building (FTTB), Fibre to the Premises (FTTP), Hybrid Fibre Coaxial (HFC), and Fixed Wireless (FW).
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Locations impacted
Major City: Alderley, Amberley, Ashmore, Bardon, Beachmere, Bellmere, Biggera Waters, Birkdale, Blacksoil, Bli Bli, Bracalba, Brassall, Buccan, Buderim, Burpengary, Burpengary East, Caboolture, Capalaba, Carina, Cashmere, Chambers Flat, Chermside West, Chevallum, Clear Mountain, Clontarf, Coolum Beach, Cooroibah, Cooroy Mountain, Dakabin, Deception Bay, Doonan, Eatons Hill, Elanora, Elimbah, Enoggera, Eumundi, Ferny Hills, Forest Glen, Godwin Beach, Greenbank, Helensvale, Ilkley, Jindalee, Joyner, Kenmore, Kippa-Ring, Kulangoor, Kuraby, Kurwongbah, Lake Macdonald, Lane Cove North, Lilywood, Logan Reserve, Logan Village, Loganholme, Lota, Manly, Marcoola, Marcus Beach, Margate, Maroochy River, Mons, Moodlu, Moorina, Morayfield, Mount Coolum, Mount Ommaney, Mount Warren Park, Narangba, Newmarket, Ningi, Noosa Heads, Noosaville, Oxley, Pacific Paradise, Palmwoods, Peregian Beach, Pine Mountain, Redcliffe, Ripley, Runaway Bay, Sandstone Point, Scarborough, Tanawha, Tewantin, Tinbeerwah, Upper Caboolture, Upper Mount Gravatt, Valdora, Verrierdale, Wakerley, Walloon, Wamuran, Warner, Weyba Downs, Whiteside, Woody Point, Woombye, Yandina, Yandina Creek, Yaroomba, Yatala, Zillmere.
Regional Australia: Amamoor, Armstrong Creek, Balmoral Ridge, Banksia Beach, Bellara, Black Mountain, Bollier, Bongaree, Boreen Point, Bracalba, Bridges, Brooloo, Campbells Pocket, Carters Ridge, Cedarton, Como, Conondale, Cooloola Cove, Cooloolabin, Cooran, Cooroibah, Cooroy, Cootharaba, Curramore, D'Aguilar, Dayboro, Delaneys Creek, Donnybrook, Dulong, Eerwah Vale, Elaman Creek, Eudlo, Eumundi, Federal, Fernvale, Flaxton, Glass House Mountains, Glenfern, Goomboorian, Hazeldean, Imbil, Kandanga, Kia Ora, Kiamba, Kilcoy, Kin Kin, Kobble Creek, Laceys Creek, Lake Macdonald, Maleny, Mapleton, Meldale, Montville, Mooloolah Valley, Mount Archer, Mount Delaney, Mount Kilcoy, Mount Mee, Mount Pleasant, Narangba, Neerdie, Neurum, Ninderry, Noosa North Shore, North Arm, North Maleny, Ocean View, Pinbarren, Pomona, Reesville, Ringtail Creek, Rocksberg, Ross Creek, Royston, Sandy Creek, Sheep Station Creek, Stanmore, Stony Creek, Toorbul, Towen Mountain, Urraween, Valdora, Villeneuve, Wamuran, Wamuran Basin, Welsby, White Patch, Wilsons Pocket, Winya, Witta, Woodford, Woolmar, Woorim, Wootha, Yandina Creek.
Remote Australia: Point Lookout
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 13:00 AEDT on 26/11/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (with no Material Change)
Description of outage
Severe weather across South East Coast, QLD is impacting the commercial power supply, resulting in disruptions on the nbn® network. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the commercial power providers.
Outage Start Time
17/09/2025 at 12:32 AEST.
Update
Restoration of nbn services continues to depend on the return of commercial power supply.
Services impacted
The outage has so far affected around 35,143 nbn services in the impacted geographical regions, across the following technologies, Fibre to the Node (FTTN), Fibre to the Building (FTTB), Hybrid Fibre Coaxial (HFC), Fixed Wireless, Fibre to the Premises (FTTP).
Locations impacted
Major City: Alderley, Ashmore, Bardon, Beachmere, Bellmere, Biggera Waters, Birkdale, Blacksoil, Bli Bli, Bracalba, Brassall, Buccan, Buderim, Burpengary, Burpengary East, Caboolture, Capalaba, Carina, Cashmere, Chambers Flat, Chapel Hill, Chermside West, Chevallum, Clear Mountain, Cleveland, Clontarf, Coolum Beach, Cooroibah, Cooroy Mountain, Dakabin, Deception Bay, Doonan, Eatons Hill, Elanora, Elimbah, Enoggera, Eumundi, Everton Park, Ferny Hills, Forest Glen, Forest Lake, Godwin Beach, Greenbank, Ilkley, Inala, Jindalee, Joyner, Kallangur, Karrabin, Kenmore, Kippa-Ring, Kulangoor, Kuraby, Kurwongbah, Lake Macdonald, Lane Cove North, Lilywood, Logan Reserve, Logan Village, Loganholme, Lota, Manly, Marcoola, Marcus Beach, Margate, Maroochy River, Meadowbrook, Mons, Moodlu, Moorina, Morayfield, Mount Coolum, Mount Ommaney, Mount Warren Park, Muirlea, Narangba, Newmarket, Ningi, Noosa Heads, Noosaville, Pacific Paradise, Palmwoods, Peregian Beach, Petrie, Pine Mountain, Redcliffe, Ripley, Runaway Bay, Sandgate, Sandstone Point, Scarborough, Strathpine, Tanawha, Tinbeerwah, Underwood, Upper Caboolture, Upper Mount Gravatt, Valdora, Verrierdale, Wakerley, Walloon, Wamuran, Warner, Waterford West, Weyba Downs, Whiteside, Woody Point, Woombye, Wynnum, Yandina, Yandina Creek, Yaroomba, Yatala, Yeronga, Zillmere.
Regional Australia: Amamoor, Anderleigh, Araluen, Armstrong Creek, Ashwell, Atkinsons Dam, Balmoral Ridge, Banks Pocket, Banksia Beach, Beenaam Valley, Bellara, Belli Park, Black Mountain, Bollier, Bongaree, Boreen Point, Bracalba, Bridges, Brightview, Brooloo, Calvert, Campbells Pocket, Canina, Carters Ridge, Cedar Pocket, Cedarton, Clarendon, College View, Como, Conondale, Coolana, Cooloola Cove, Cooloolabin, Coondoo, Cooran, Cooroibah, Cooroy, Cootharaba, Crowley Vale, Curramore, D'Aguilar, Dayboro, Delaneys Creek, Donnybrook, Downsfield, Dulong, East Deep Creek, Eerwah Vale, Elaman Creek, Eudlo, Eumundi, Fairney View, Federal, Fernvale, Flaxton, Forest Hill, Gatton, Glamorgan Vale, Glass House Mountains, Glen Cairn, Glenfern, Glenore Grove, Glenwood, Goomboorian, Grandchester, Gunalda, Haigslea, Hatton Vale, Hazeldean, Imbil, Ironbark, Kandanga, Kanigan, Kentville, Kia Ora, Kiamba, Kilcoy, Kin Kin, Kobble Creek, Laceys Creek, Laidley South, Lake Clarendon, Lake Macdonald, Lanefield, Lark Hill, Lockrose, Lockyer Waters, Lowood, Lynford, Maleny, Mapleton, Marburg, Meldale, Minden, Monkland, Montville, Mooloolah Valley, Morton Vale, Mount Archer, Mount Delaney, Mount Kilcoy, Mount Marrow, Mount Mee, Mount Pleasant, Mount Tarampa, Narangba, Neerdie, Neurum, Neusa Vale, Ninderry, Noosa North Shore, North Arm, North Maleny, Ocean View, Patrick Estate, Pinbarren, Plainland, Pomona, Prenzlau, Reesville, Regency Downs, Rifle Range, Ringtail Creek, Rocksberg, Rosewood, Ross Creek, Royston, Sandy Creek, Sheep Station Creek, Spring Creek, Stanmore, Stony Creek, Summerholm, Tallegalla, Tarampa, The Bluff, Toorbul, Towen Mountain, Urraween, Valdora, Vernor, Veteran, Victory Heights, Villeneuve, Walloon, Wamuran, Wamuran Basin, Wanora, Welsby, White Patch, Wilsons Pocket, Winya, Witta, Wolvi, Woodford, Woolmar, Woolshed, Woorim, Wootha, Yandina Creek.
Remote Australia: Point Lookout
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 16:00 AEDT on 26/11/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (with no Material Change)
Description of outage
Severe weather across South East Coast, QLD is impacting the commercial power supply, resulting in disruptions on the nbn® network. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the commercial power providers.
Outage Start Time
24/11/2025 at 18:52 AEDT
Update
The majority of nbn services impacted are due to commercial power outages affecting nbn® network infrastructure.
Services impacted
The outage has so far affected around 27,360 nbn services in the impacted geographical regions, across the following technologies, Fibre to the Node (FTTN), Fibre to the Building (FTTB), Hybrid Fibre Coaxial (HFC), Fixed Wireless, Fibre to the Premises (FTTP).
Locations impacted
Regional Australia – Queensland; Allenview, Banksia Beach, Bauple, Beaudesert, Beaver Rock, Beenaam Valley, Bellara, Belli Park, Bidwill, Black Mountain, Bongaree, Cedar Pocket, Cedar Vale, Como, Coolabine, Cooloola Cove, Coondoo, Cooran, Cooroy, Cootharaba, Cryna, Curramore, Donnybrook, Dundathu, Eerwah Vale, Fernvale, Gheerulla, Gleneagle, Goomboorian, Granville, Island Plantation, Jimboomba, Kenilworth, Kia Ora, Kidaman Creek, Kilcoy, Kin Kin, Landsborough, Lowood, Maleny, Mapleton, Maryborough, Montville, Moy Pocket, Mundoolun, Narangba, Neerdie, Neusa Vale, Ninderry, Oakhurst, Obi Obi, Owanyilla, Pinbarren, Pioneers Rest, Prawle, Ridgewood, Riverbend, Ross Creek, Southside, St Helens, St Mary, Susan River, Thagoona, Tiaro, Tinana, Toorbul, Unknown, Veresdale, Veresdale Scrub, Walkers Point, Wilsons Pocket, Wolvi, Woodhill, Woorim.
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 17:00 AEDT on 25/11/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (Material Change)
Description of outage
Severe weather across South East Coast, QLD is impacting the commercial power supply, resulting in disruptions on the nbn® network. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the commercial power providers.
Outage Start Time
24/11/2025 at 18:52 AEDT
Update
The majority of nbn services impacted are due to commercial power outages affecting nbn® network infrastructure.
Services impacted
The outage has so far affected around 25415 nbn services in the impacted geographical regions, across the following technologies, Fibre to the Node (FTTN) and Hybrid Fibre Coaxial (HFC).
Locations impacted
Regional Australia – Queensland; Allenview, Banksia Beach, Bauple, Beaudesert, Beaver Rock, Beenaam Valley, Bellara, Belli Park, Bidwill, Black Mountain, Bongaree, Cedar Pocket, Cedar Vale, Como, Coolabine, Cooloola Cove, Coondoo, Cooran, Cooroy, Cootharaba, Cryna, Curramore, Donnybrook, Dundathu, Eerwah Vale, Fernvale, Gheerulla, Gleneagle, Goomboorian, Granville, Island Plantation, Jimboomba, Kenilworth, Kia Ora, Kidaman Creek, Kilcoy, Kin Kin, Landsborough, Lowood, Maleny, Mapleton, Maryborough, Montville, Moy Pocket, Mundoolun, Narangba, Neerdie, Neusa Vale, Ninderry, Oakhurst, Obi Obi, Owanyilla, Pinbarren, Pioneers Rest, Prawle, Ridgewood, Riverbend, Ross Creek, Southside, St Helens, St Mary, Susan River, Thagoona, Tiaro, Tinana, Toorbul, Unknown, Veresdale, Veresdale Scrub, Walkers Point, Wilsons Pocket, Wolvi, Woodhill, Woorim
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 11:00 AEDT on 25/11/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
New
Description of outage
Severe weather across South East Coast, QLD is impacting the commercial power supply, resulting in disruptions on the nbn® network. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the commercial power providers.
Outage Start Time
24/11/2025 at 18:52 AEDT
Update
The majority of nbn services impacted are due to commercial power outages affecting nbn® network infrastructure.
Services impacted
The outage has so far affected around 4026 regional nbn services, and 20,668 major city nbn services in the impacted geographical regions, across the following technologies, Fibre to the Node (FTTN) and Hybrid Fibre Coaxial (HFC).
Locations impacted
Regional Australia – Queensland; Allenview, Banksia Beach, Bauple, Beaudesert, Beaver Rock, Beenaam Valley, Bellara, Belli Park, Bidwill, Black Mountain, Bongaree, Cedar Pocket, Cedar Vale, Como, Coolabine, Cooloola Cove, Coondoo, Cooran, Cooroy, Cootharaba, Cryna, Curramore, Donnybrook, Dundathu, Eerwah Vale, Fernvale, Gheerulla, Gleneagle, Goomboorian, Granville, Island Plantation, Jimboomba, Kenilworth, Kia Ora, Kidaman Creek, Kilcoy, Kin Kin, Landsborough, Lowood, Maleny, Mapleton, Maryborough, Montville, Moy Pocket, Mundoolun, Narangba, Neerdie, Neusa Vale, Ninderry, Oakhurst, Obi Obi, Owanyilla, Pinbarren, Pioneers Rest, Prawle, Ridgewood, Riverbend, Ross Creek, Southside, St Helens, St Mary, Susan River, Thagoona, Tiaro, Tinana, Toorbul, Unknown, Veresdale, Veresdale Scrub, Walkers Point, Wilsons Pocket, Wolvi, Woodhill, Woorim
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 05:00 AEDT on 25/11/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
28th November 2025, 23:44 AEDT
Notification Type
Restoration
Description of outage
This outage has been caused by Tropical Cyclone Fina, which resulted in widespread power outages in its path.
Outage Start Time
22/11/2025 at 16:33 AEDT.
Update
A hardware fault impacting nbn services has been resolved. Technicians have replaced the affected equipment. We will continue to actively monitor the nbn® network to ensure ongoing stability & performance.
Services impacted
All affected nbn services have been restored.
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Locations impacted
Malak and Noonamah.
Estimated time to resolve
Network services have now been restored.
Next update
Network services have now been restored.
Notification Type
Update (with no Material Change)
Description of outage
This outage has been caused by Tropical Cyclone Fina, which resulted in widespread power outages in its path.
Outage Start Time
22/11/2025 at 16:33 AEDT.
Update
Assessment of infrastructure has identified faults requiring a technician to visit affected site(s) and replace damaged hardware.
Services impacted
As at 12:15 AEDT, 109 nbn services are currently unable to access the nbn network across the following technologies: Fixed Wireless and Fibre to the Premises.
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Locations impacted
Malak and Noonamah.
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 12:15 AEDT on 29/11/2025, if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (with no Material Change)
Description of outage
This outage has been caused by Tropical Cyclone Fina, which resulted in widespread power outages in its path.
Outage Start Time
22/11/2025 at 16:33 AEDT.
Update
Assessment of infrastructure has identified faults requiring a technician to visit affected site(s) and replace damaged hardware.
Services impacted
As at 12:15 AEDT, 109 nbn services are currently unable to access the nbn network across the following technologies: Fixed Wireless and Fibre to the Premises.
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Locations impacted
Malak, Noonamah, Humpty Doo and Livingstone.
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 12:15 AEDT on 28/11/2025, if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (Material Change)
Description of outage
This outage has been caused by Tropical Cyclone Fina, which resulted in widespread power outages in its path.
Outage Start Time
22/11/2025 at 16:33 AEDT.
Update
Generators have been deployed to support nbn® network connectivity in the Howard Springs region; however, services remain offline. Technicians are now on-site and are working to restore the affected nbn services as a priority.
Services impacted
As at 13:00 AEDT on 25/11/2025, 285 users are currently unable to access the nbn® network.
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Locations impacted
Livingstone, Noonamah, Humpty Doo, Hughes, Berry Springs, Southport, and Fly Creek.
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 13:00 AEDT on 26/11/2025, if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (Material Change)
Description of outage
This outage has been caused by Tropical Cyclone Fina, which resulted in widespread power outages in its path. Due to rainfall, there is a risk of flooding and road closures. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the power providers and Emergency Services. Technicians will be dispatched to sites only when it is safe to do so.
Outage Start Time
22/11/2025 at 16:33 AEDT.
Update
Generators have been deployed to support nbn® network connectivity in Livingstone, Noonamah, Humpty Doo, Hughes, Berry Springs, Southport, and Fly Creek. The issue could not be restored, and technicians have now been assigned to attend the relevant site to continue troubleshooting. The technicians are expected to arrive by approximately 11:30 AEDT on 25/11/2025.
Services impacted
As at 09:30 AEDT on 25/11/2025, 285 users are currently unable to access the nbn® network.
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Locations impacted
Livingstone, Noonamah, Humpty Doo, Hughes, Berry Springs, Southport, and Fly Creek.
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 09:30 AEDT on 26/11/2025, if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (Material Change)
Description of outage
This outage has been caused by Tropical Cyclone Fina, which resulted in widespread power outages in its path. Due to rainfall, there is a risk of flooding and road closures. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the power providers and Emergency Services. Technicians will be dispatched to sites only when it is safe to do so.
Outage Start Time
22/11/2025 at 16:33 AEDT.
Update
nbn is prioritising generator deployments to parts of the nbn® network impacted by extended power outages and will dispatch technicians once it is safe to proceed.
Services impacted
As at 12:00 on 24/11/2025, 285 users are currently unable to access the nbn® network.
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Locations impacted
Livingstone, Noonamah, Humpty Doo, Hughes, Berry Springs, Southport, and Fly Creek.
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 12:00 AEDT on 25/11/2025, if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (Material Change)
Description of outage
This outage has been caused by Tropical Cyclone Fina, which resulted in widespread power outages in its path. Due to rainfall, there is a risk of flooding and road closures. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the power providers and Emergency Services. Technicians will be dispatched to sites only when it is safe to do so.
Outage Start Time
22/11/2025 at 16:33 AEDT.
Update
nbn is prioritising generator deployments to parts of the nbn® network impacted by extended power outages and will dispatch technicians once it is safe to proceed.
Services impacted
Since the last update, 667 nbn services have been restored. As at 00:00 on 24/11/2025, 348 users are currently unable to access the nbn® network.
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Locations impacted
Regional Australia – NT: Acacia Hills, Bees Creek, Berry Springs, Blackmore, Coolalinga, Darwin River, Fannie Bay, Fly Creek, Freds Pass, Girraween, Herbert, Holtze, Howard Springs, Hughes, Humpty Doo, Johnston, Lambells Lagoon, Livingstone, Lloyd Creek, McMinns Lagoon, Noonamah, Rosebery, Southport, Tumbling Waters, Virginia, Weddell and Zuccoli.
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 00:00 AEDT on 25/11/2025, if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (Material Change)
Description of outage
This outage has been caused by Tropical Cyclone Fina, which resulted in widespread power outages in its path. Due to rainfall, there is a risk of flooding and road closures. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the power providers and Emergency Services. Technicians will be dispatched to sites only when it is safe to do so.
Outage Start Time
22/11/2025 at 16:33 AEDT.
Update
nbn is prioritising generator deployments to parts of the nbn® network impacted by extended power outages and will dispatch technicians once it is safe to proceed.
Services impacted
Since the last update, 2,645 nbn services have been restored. As at 18:30, 1,015 users are currently unable to access the nbn® network
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Locations impacted
Acacia Hills, Bees Creek, Berry Springs, Blackmore, Coolalinga, Darwin River, Fannie Bay, Fly Creek, Freds Pass, Girraween, Herbert, Holtze, Howard Springs, Hughes, Humpty Doo, Johnston, Lambells Lagoon, Livingstone, Lloyd Creek, McMinns Lagoon, Noonamah, Rosebery, Southport, Tumbling Waters, Virginia, Weddell, and Zuccoli.
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 18:30 AEDT on 24/11/2025, if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (Material Change)
Description of outage
This outage has been caused by Tropical Cyclone Fina, which resulted in widespread power outages in its path. Due to rainfall, there is a risk of flooding and road closures. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the power providers and Emergency Services. Technicians will be dispatched to sites only when it is safe to do so.
Outage Start Time
22/11/2025 at 16:33 AEDT.
Update
nbn is prioritising generator deployments to parts of the nbn® network impacted by extended power outages and will dispatch technicians once it is safe to proceed.
Services impacted
As at 13:00 AEDT on 23/11/2025, 3,660 are currently unable to access the nbn® network across the following technologies: Fibre to the Premises and Fixed Wireless.
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Locations impacted
Acacia Hills, Bees Creek, Berry Springs, Blackmore, Coolalinga, Darwin River, Fannie Bay, Fly Creek, Freds Pass, Girraween, Herbert, Holtze, Howard Springs, Hughes, Humpty Doo, Johnston, Lambells Lagoon, Livingstone, Lloyd Creek, McMinns Lagoon, Noonamah, Rosebery, Southport, Tumbling Waters, Virginia, Weddell, and Zuccoli.
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 19:00 AEDT on 23/11/2025, if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (Material Change)
Description of outage
This outage has been caused by Tropical Cyclone Fina, which resulted in widespread power outages in its path. Due to rainfall, there is a risk of flooding and road closures. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the power providers and Emergency Services. Technicians will be dispatched to sites only when it is safe to do so.
Outage Start Time
22/11/2025 at 16:33 AEDT.
Update
Remote troubleshooting indicate that affected sites are offline due to commercial power outages and depleted back-up power sources. Services are expected to automatically resume once commercial power is restored.
Services impacted
As at 7:00 AEDT on 23/11/2025, 3,516 are currently unable to access the nbn® network across the following technologies: Fibre to the Premises and Fixed Wireless.
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Locations impacted
Acacia Hills, Bees Creek, Berry Springs, Blackmore, Coolalinga, Darwin River, Fannie Bay, Fly Creek, Freds Pass, Girraween, Herbert, Holtze, Howard Springs, Hughes, Humpty Doo, Johnston, Lambells Lagoon, Livingstone, Lloyd Creek, McMinns Lagoon, Noonamah, Rosebery, Southport, Tumbling Waters, Virginia, Weddell, and Zuccoli.
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 13:00 AEDT on 23/11/2025, if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (Material Change)
Description of outage
This outage has been caused by Tropical Cyclone Fina, which resulted in widespread power outages in its path. Due to rainfall, there is a risk of flooding and road closures. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the power providers and Emergency Services. Technicians will be dispatched to sites only when it is safe to do so.
Outage Start Time
22/11/2025 at 16:33 AEDT.
Update
Remote troubleshooting indicate that affected sites are offline due to commercial power outages and depleted back-up power sources. Services are expected to automatically resume once commercial power is restored.
Services impacted
As at 00:47 AEDT on 23/11/2025, 2,365 are currently unable to access the nbn® network across the following technologies: Fibre to the Premises and Fixed Wireless.
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Locations impacted
Regional Australia – NT: Acacia Hills, Bees Creek, Berry Springs, Coolalinga, Fly Creek, Freds Pass, Girraween, Herbert, Howard Springs, Hughes,
Humpty Doo, Johnston, Livingstone, Lloyd Creek, McMinns Lagoon, Noonamah, Rosebery, Virginia, Weddell, Zuccoli.
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 07:30 AEDT on 23/11/2025, if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
New
Description of outage
This outage has been caused by Tropical Cyclone Fina, which resulted in widespread power outages in its path. Due to rainfall, there is a risk of flooding and road closures. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the power providers and Emergency Services. Technicians will be dispatched to sites only when it is safe to do so.
Outage Start Time
22/11/2025 at 16:33 AEDT.
Update
Remote troubleshooting indicate that affected sites are offline due to commercial power outages and depleted back-up power sources. Services are expected to automatically resume once commercial power is restored.
Services impacted
The outage has so far affected around 1,059 nbn services in the impacted geographical regions, across the following technologies: Fibre to the Premises and Fixed Wireless.
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.
Locations impacted
Regional Australia – NT: Bees Creek, Coolalinga, Hughes, Humpty Doo, Johnston, Livingstone, Lloyd Creek, Noonamah, Rosebery, Weddell, Zuccoli.
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 03:00 AEDT on 23/11/2025, if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.