Major Outages and Significant Local Outages

Notification Type

Update (with no Material Change)

Description of outage

Severe weather and associated bushfires across Victoria were impacting commercial power supply, resulting in significant disruptions to the nbn® network. Commercial power has been progressively restored, however, after sustaining fire damage, customers connected to the Mount Alexander Fixed Wireless tower may still be experiencing loss of service, or service degradation. The recovery efforts are being coordinated by nbn with guidance from the power providers and Emergency Services. 

Outage Start Time

09/01/2026 at 10:47 AEDT.

Update

The majority of services connected to the Harcourt North and Harcourt South Fixed Wireless sites have now been restored. A small number of services connected directly to the Mount Alexander tower are currently experiencing degraded performance, including slower speeds or intermittent drops. Heavy rainfall at the site has created unsafe conditions for elevated restoration work, which has delayed completion of the remaining activities. As a result, the Estimated Time of Restoration (ETR) has been revised to 17:30 AEDT on 21 January 2026.

Services impacted

As at 17:30 AEDT on 20/01/2026, 215 Fixed Wireless end users are currently unable to access the nbn® network.

For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.

Locations impacted

Regional Victoria - Axe Creek, Barfold, Barkers Creek, Elphinstone, Eppalock, Faraday, Harcourt, Harcourt North, Malmsbury, Metcalfe, Mia Mia, Myrtle Creek, Redesdale, Sedgwick, Strathfieldsaye, and Sutton Grange.

Estimated time to resolve

nbn services are expected to be restored around 17:30 AEDT on 21 January 2026.

Next update

The next update will be provided at around 18:00 AEDT on 21/01/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.

Notification Type

Update (with no Material Change)

Description of outage

Severe weather and associated bushfires across Victoria were impacting commercial power supply, resulting in significant disruptions to the nbn® network. Commercial power has been progressively restored, however, after sustaining fire damage, customers connected to the Mount Alexander Fixed Wireless tower may still be experiencing loss of service, or service degradation. The recovery efforts are being coordinated by nbn with guidance from the power providers and Emergency Services. 

Outage Start Time

09/01/2026 at 10:47 AEDT.

Update

The majority of services connected to the Harcourt North and Harcourt South Fixed Wireless sites have now been restored. A small number of services connected directly to the Mount Alexander tower are currently experiencing degraded performance, including slower speeds or intermittent drops. The additional hardware required to restore full transmission capacity has now arrived onsite, and restoration teams are progressing the remaining work. As a result, the Estimated Time of Restoration (ETR) has been revised to 17:30 AEDT on 20 January 2026.

Services impacted

As at 17:30 AEDT on 19/01/2026, 215 Fixed Wireless end users are currently unable to access the nbn® network.

For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.

Locations impacted

Regional Victoria - Axe Creek, Barfold, Barkers Creek, Elphinstone, Eppalock, Faraday, Harcourt, Harcourt North, Malmsbury, Metcalfe, Mia Mia, Myrtle Creek, Redesdale, Sedgwick, Strathfieldsaye, and Sutton Grange.

Estimated time to resolve

nbn services are expected to be restored around 17:30 AEDT on 20 January 2026.

Next update

The next update will be provided at around 18:00 AEDT on 20/01/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.

Notification Type

Update (with no Material Change)

Description of outage

Severe weather and associated bushfires across Victoria were impacting commercial power supply, resulting in significant disruptions to the nbn® network. Commercial power has been progressively restored, however, after sustaining fire damage, customers connected to the Mount Alexander Fixed Wireless tower may still be experiencing loss of service, or service degradation. The recovery efforts are being coordinated by nbn with guidance from the power providers and Emergency Services. 

Outage Start Time

09/01/2026 at 10:47 AEDT.

Update

The majority of services connected to the Harcourt North and Harcourt South Fixed Wireless sites have now been restored, and some people may have already noticed their service returning over the past 48 hours. A small number of services connected directly to the Mount Alexander tower are currently experiencing degraded performance, including slower speeds or intermittent drops, while further recovery work continues.

Services impacted

As at 17:30 AEDT on 18/01/2026, 215 Fixed Wireless end users are currently unable to access the nbn® network.

For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.

Locations impacted

Regional Victoria - Axe Creek, Barfold, Barkers Creek, Elphinstone, Eppalock, Faraday, Harcourt, Harcourt North, Malmsbury, Metcalfe, Mia Mia, Myrtle Creek, Redesdale, Sedgwick, Strathfieldsaye, and Sutton Grange.

Estimated time to resolve

nbn services are expected to be restored around 18:00 AEDT on 19 January 2026.

Next update

The next update will be provided at around 18:00 AEDT on 19/01/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.

Notification Type

Update (Material Change)

Description of outage

Severe weather and associated bushfires across Victoria were impacting commercial power supply, resulting in significant disruptions to the nbn® network. Commercial power has been progressively restored, however, after sustaining fire damage, customers connected to the Mount Alexander Fixed Wireless tower may still be experiencing loss of service, or service degradation. The recovery efforts are being coordinated by nbn with guidance from the power providers and Emergency Services. 

Outage Start Time

09/01/2026 at 10:47 AEDT.

Update

The majority of services connected to the Harcourt North and Harcourt South Fixed Wireless sites have now been restored, and some people may have already noticed their service returning over the past 24 hours. A small number of services connected directly to the Mount Alexander tower are currently experiencing degraded performance, including slower speeds or intermittent drops, while further recovery work continues. As a result, the Estimated Time of Restoration (ETR) for full service has been revised to 18:00 AEDT on 19 January 2026.

Services impacted

As at 17:30 AEDT on 17/01/2026, 215 Fixed Wireless end users are currently unable to access the nbn® network.

For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.

Locations impacted

Regional Victoria - Axe Creek, Barfold, Barkers Creek, Elphinstone, Eppalock, Faraday, Harcourt, Harcourt North, Malmsbury, Metcalfe, Mia Mia, Myrtle Creek, Redesdale, Sedgwick, Strathfieldsaye, and Sutton Grange.

Estimated time to resolve

The Estimated Time of Restoration (ETR) has been revised to 18:00 AEDT on 19 January 2026.

Next update

The next update will be provided at around 18:00 AEDT on 18/01/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.

Notification Type

Update (Material Change)

Description of outage

Severe weather and associated bushfires across Victoria were impacting commercial power supply, resulting in significant disruptions to the nbn® network. Commercial power has been progressively restored, however, after sustaining fire damage, customers connected to the Mount Alexander Fixed Wireless tower may still be experiencing loss of service, or service degradation. The recovery efforts are being coordinated by nbn with guidance from the power providers and Emergency Services. 

Outage Start Time

09/01/2026 at 10:47 AEDT.

Update

Technicians are working to restore the affected nbn services as a priority. The site remains offline after sustaining significant fire damage to critical equipment on the tower, which is preventing normal operation. Due to fire impacts, the area continues to be hazardous, and access is being managed under strict safety controls.

If conditions remain safe, full-service restoration is expected on Saturday 17th January 2026, around 18:00 AEDT.

Services impacted

As at 21:45 AEDT on 16/01/2026, 215 Fixed Wireless end users are currently unable to access the nbn® network.

For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.

Locations impacted

Regional Victoria - Axe Creek, Barfold, Barkers Creek, Elphinstone, Eppalock, Faraday, Harcourt, Harcourt North, Malmsbury, Metcalfe, Mia Mia, Myrtle Creek, Redesdale, Sedgwick, Strathfieldsaye, and Sutton Grange.

Estimated time to resolve

nbn services are expected to be restored around 18:00 AEDT on 17/01/2026.

Next update

The next update will be provided at around 18:00 AEDT on 17/01/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.

Notification Type

Update (Material Change)

Description of outage

Severe weather and associated bushfires across Victoria were impacting commercial power supply, resulting in significant disruptions to the nbn® network. Commercial power has been progressively restored, however, after sustaining fire damage, customers connected to the Mount Alexander Fixed Wireless tower may still be experiencing loss of service, or service degradation. The recovery efforts are being coordinated by nbn with guidance from the power providers and Emergency Services. 

Outage Start Time

09/01/2026 at 10:47 AEDT.

Update

Technicians are now on-site and are working to restore the affected nbn services as a priority. The site remains offline after sustaining significant fire damage to critical equipment on the tower, which is preventing normal operation. Due to fire impacts, the area continues to be hazardous, and access is being managed under strict safety controls.

If conditions remain safe, full-service restoration is expected on Saturday 17 January 2026, around 18:00 AEDT.

Services impacted

As at 14:30 AEDT on 16/01/2026, 564 Fixed Wireless end users are currently unable to access the nbn® network.

For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.

Locations impacted

Regional VIC - Axe Creek, Barfold, Barkers Creek, Campbells Creek, Castlemaine, Elphinstone, Eppalock, Faraday, Harcourt, Harcourt North, Malmsbury, Mia Mia, Mckenzie Hill, Metcalfe, Muckleford, Myrtle Creek, Redesdale, Sedgwick, Strathfieldsaye, and Sutton Grange.

Estimated time to resolve

nbn services are expected to be restored around 18:00 AEDT on 17/01/2026.

Next update

The next update will be provided at around 14:30 AEDT on 17/01/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.

Notification Type

Update (Material Change)

Description of outage

Severe weather and associated bushfires across Victoria were impacting commercial power supply, resulting in significant disruptions to the nbn® network. Commercial power has been progressively restored, however, after sustaining fire damage, customers connected to the Mount Alexander Fixed Wireless tower may still be experiencing loss of service, or service degradation. The recovery efforts are being coordinated by nbn with guidance from the power providers and Emergency Services. Technicians are being dispatched to site when it is safe to do so.

Outage Start Time

09/01/2026 at 10:47 AEDT.

Update

The Mount Alexander Fixed Wireless site remains offline after sustaining fire damage to key equipment on the tower, which is preventing the site from operating normally. The location is still considered hazardous, and access is being managed under strict safety controls.

To the extent possible, neighbouring towers are being utilised to provide services, however distance, terrain and insufficient signal strength from alternative towers means that some services remain impacted.

Among those services that have been migrated, some customers are experiencing service levels similar to before the bushfire, while others are experiencing reduced speeds and intermittent performance because the temporary coverage does not provide the same signal quality as their original serving tower.

If it is safe to do so, repair activities are expected to start on Friday 16 January 2026, and services are expected to gradually return over the following days. All required equipment, replacement parts and materials have already been pre‑staged to support the recovery.

Once the Mount Alexander tower is back online, services at the Harcourt North and Harcourt South towers (both of which depend on Mount Alexander) will also come back into service. Services that were temporarily moved to neighbouring towers will then be returned to their usual serving tower.

Services impacted

As at 16:10 AEDT on 15/01/2026, 587 Fixed Wireless end users are currently unable to access the nbn® network.

For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.

Locations impacted

Regional VIC - Axe Creek, Barfold, Barkers Creek, Campbells Creek, Castlemaine, Elphinstone, Eppalock, Faraday, Harcourt, Harcourt North, Malmsbury, Mia Mia, Mckenzie Hill, Metcalfe, Muckleford, Myrtle Creek, Redesdale, Sedgwick, Strathfieldsaye and Sutton Grange.

Estimated time to resolve

An estimated time of restoration is not yet available.

Next update

The next update will be provided at around 16:10 AEDT on 16/01/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.

Notification Type

Update (with no Material Change)

Description of outage

Severe weather and associated bushfires across Victoria are impacting commercial power supply, resulting in significant disruptions to the nbn® network. These conditions are likely to delay nbn network and service restoration activities. Restoration efforts will be coordinated by nbn with guidance from commercial power providers and Emergency Services. If required, technicians will be dispatched to affected sites only when it is safe to do so.

Outage Start Time

09/01/2026 at 10:47 AEDT.

Update

A Fixed Wireless site in Mount Alexander was damaged by the bushfires and is impacting services in the area. Works have been paused while replacement parts are transported to the site. Assessments and equipment repairs will continue.

Services impacted

As at 22:00 AEDT on 14/01/2026, 587 end users are currently unable to access the nbn® network, across multiple technologies.

For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.

Locations impacted

Regional VIC - Axe Creek, Barfold, Barkers Creek, Campbells Creek, Castlemaine, Elphinstone, Eppalock, Faraday, Harcourt, Harcourt North, Malmsbury, Mia Mia, Mckenzie Hill, Metcalfe, Muckleford, Myrtle Creek, Redesdale, Sedgwick, Strathfieldsaye and Sutton Grange.

Estimated time to resolve

An estimated time of restoration is not yet available.

Next update

The next update will be provided at around 22:10 AEDT on 15/01/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.

Notification Type

Update (with Material Change)

Description of outage

Severe weather and associated bushfires across Victoria are impacting commercial power supply, resulting in significant disruptions to the nbn® network. These conditions are likely to delay nbn network and service restoration activities. Restoration efforts will be coordinated by nbn with guidance from commercial power providers and Emergency Services. If required, technicians will be dispatched to affected sites only when it is safe to do so.

Outage Start Time

09/01/2026 at 10:47 AEDT.

Update

Technicians have now been assigned to attend the relevant sites to continue troubleshooting. Access issues due to the bushfires in the area which continue to pose health, safety and environmental risks to field technicians. Assessments and equipment repairs will take place in areas when safe access is available.

Services impacted

As at 22:00 AEDT on 13/01/2026, 587 end users are currently unable to access the nbn® network, across multiple technologies.

For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.

Locations impacted

Regional VIC - Axe Creek, Barfold, Barkers Creek, Campbells Creek, Castlemaine, Elphinstone, Eppalock, Faraday, Harcourt, Harcourt North, Malmsbury, McKenzie Hill, Metcalfe, Mia Mia, Muckleford, Myrtle Creek, Redesdale, Sedgwick, Strathfieldsaye, Sutton Grange and Yea.

Estimated time to resolve

An estimated time of restoration is not yet available.

Next update

The next update will be provided at around 22:15 AEDT on 14/01/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.

Notification Type

Update (with no Material Change)

Description of outage

Severe weather and associated bushfires across Victoria are impacting commercial power supply, resulting in significant disruptions to the nbn® network. These conditions are likely to delay nbn network and service restoration activities. Restoration efforts will be coordinated by nbn with guidance from commercial power providers and Emergency Services. If required, technicians will be dispatched to affected sites only when it is safe to do so.

Outage Start Time

09/01/2026 at 10:47 AEDT.

Update

Technicians have now been assigned to attend the relevant sites to continue troubleshooting. Access issues due to the bushfires in the area which continue to pose health, safety and environmental risks to field technicians. Assessments and equipment repairs will take place in areas when safe access is available.

Since the last update, a fixed wireless site in Mount Alexander is suspected to have been damaged by bushfires, which is impacting services in the Mount Alexander and Harcourt areas. When conditions are safe, on-site assessment will be required to determine the extent of the damage to nbn® infrastructure (including engineering inspection of cabling and hardware integrity) and safety checks will be completed to ensure the tower is secure before any necessary restoration work begins. At this stage, the fixed wireless towers in Harcourt North and Harcourt South which rely on the Mount Alexander site appear to be operational.

Services impacted

As at 08:00 AEDT on 13/01/2026, 2650 end users are currently unable to access the nbn® network, across multiple technologies.

For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.

Locations impacted

Regional VIC - Acheron, Alexandra, Axe Creek, Barkers Creek, Barfold, Buxton, Campbells Creek, Castlemaine, Devils River, Elphinstone, Eildon, Eppalock, Faraday, Fawcett, Harcourt, Harcourt North, Koriella, Maintongoon, Malmsbury, Marysville, Mckenzie Hill, Metcalfe, Mia Mia, Muckleford, Myrtle Creek, Redesdale, Rubicon, Sedgwick, Strathfieldsaye, Sutton Grange, Taggerty, Taylor Bay, Thornton, Whanregarwen and Yea.

Estimated time to resolve

An estimated time of restoration is not yet available.

Next update

The next update will be provided at around 08:20 AEDT on 14/01/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.

Notification Type

Update (Material Change)

Description of outage

Severe weather and associated bushfires across Victoria are impacting commercial power supply, resulting in significant disruptions to the nbn® network. These conditions are likely to delay nbn network and service restoration activities. Restoration efforts will be coordinated by nbn with guidance from commercial power providers and Emergency Services. If required, technicians will be dispatched to affected sites only when it is safe to do so.

Outage Start Time

09/01/2026 at 10:47 AEDT.

Update

Technicians have now been assigned to attend the relevant sites to continue troubleshooting. Access issues due to the bushfires in the area which continue to pose health, safety and environmental risks to field technicians. Assessments and equipment repairs will take place in areas when safe access is available.

Services impacted

As at 08:00 AEDT on 12/01/2026, 3,190 end users are currently unable to access the nbn® network, across multiple technologies.

For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.

Locations impacted

Regional VIC - Acheron, Alexandra, Axe Creek, Barfold, Barkers Creek, Buxton, Campbells Creek, Castlemaine, Cobram, Cobram East, Devils River, Eildon, Elphinstone, Eppalock, Faraday, Fawcett, Harcourt, Harcourt North, Katunga, Koonoomoo, Koriella, Maintongoon, Malmsbury, Marysville, Mckenzie Hill, Metcalfe, Mia Mia, Muckatah, Muckleford, Myrtle Creek, Nagambie, Redesdale, Rubicon, Sedgwick, Strathfieldsaye, Strathmerton, Sutton Grange, Taggerty, Taylor Bay, Thornton, Whanregarwen, Yarroweyah and Yea.

Estimated time to resolve

An estimated time of restoration is not yet available.

Next update

The next update will be provided at around 08:20 AEDT on 13/01/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.

Notification Type

Update (Material Change)

Description of outage

Severe weather and associated bushfires across Victoria are impacting commercial power supply, resulting in significant disruptions to the nbn® network. These conditions are likely to delay nbn network and service restoration activities. Restoration efforts will be coordinated by nbn with guidance from commercial power providers and Emergency Services. If required, technicians will be dispatched to affected sites only when it is safe to do so.

Outage Start Time

09/01/2026 at 10:47 AEDT.

Update

Commercial power supply remains a key factor in restoring nbn services.

Services impacted

As of 21:00 AEDT on 11/01/2026, 1,673 services are currently unable to access the nbn® network, across multiple technologies

For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.

Locations impacted

Regional VIC - Axe Creek, Barfold, Barkers Creek, Campbells Creek, Carlisle River, Castlemaine, Cobram, Cobram East, Colac Colac, Corryong, Cudgewa, Elphinstone, Eppalock, Faraday, Forrest, Gellibrand, Gerangamete, Harcourt, Harcourt North, Katunga, Kawarren, Koonoomoo, Malmsbury, Mckenzie Hill, Metcalfe, Mia Mia, Muckatah, Muckleford, Myrtle Creek, Nagambie, Nariel Valley, Redesdale, Sedgwick, Strathfieldsaye, Strathmerton, Sutton Grange, Thowgla Valley, Towong, Towong Upper, Yarroweyah and Yea.

Estimated time to resolve

An estimated time of restoration is not yet available.

Next update

The next update will be provided at around 21:30 AEDT on 12/01/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.

Notification Type

Update (Material Change)

Description of outage

Severe weather and associated bushfires across Victoria are impacting commercial power supply, resulting in significant disruptions to the nbn® network. These conditions are likely to delay nbn network and service restoration activities. Restoration efforts will be coordinated by nbn with guidance from commercial power providers and Emergency Services. If required, technicians will be dispatched to affected sites only when it is safe to do so.

Outage Start Time

09/01/2026 at 10:47 AEDT.

Update

Commercial power supply remains a key factor in restoring nbn services.

Services impacted

As of 12:30 AEDT on 11/01/2026, 2,353 services are currently unable to access the nbn® network, across multiple technologies

For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.

Locations impacted

Major Cities VIC: Melbourne, Rosebud and Thornbury.

Regional VIC: Axe Creek, Barfold, Barkers Creek, Campbells Creek, Castlemaine, Cobram, Cobram East, Colac Colac, Corryong, Creek Junction, Cudgewa, Elphinstone, Eppalock, Faraday, Harcourt, Harcourt North, Katunga, Khancoban, Killingworth, Kithbrook, Koonoomoo, Malmsbury, Marraweeney, Mckenzie Hill, Metcalfe, Mia Mia, Muckatah, Muckleford, Myrtle Creek, Nagambie, Nariel Valley, Redesdale, Sedgwick, Strathbogie, Strathfieldsaye, Strathmerton, Sutton Grange, Thowgla Valley, Towong, Towong Upper, Yarroweyah, Yea

Estimated time to resolve

An estimated time of restoration is not yet available.

Next update

The next update will be provided at around 12:30 AEDT on 12/01/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.

Notification Type

Update (Material Change)

Description of outage

Severe weather and associated bushfires across Victoria are impacting the commercial power supply, resulting in significant disruptions to the nbn® network. These conditions are likely to delay nbn network and service restoration activities. Restoration efforts will be coordinated by nbn with guidance from commercial power providers and Emergency Services. If required, technicians will be dispatched to affected sites only when it is safe to do so.

Outage Start Time

09/01/2026 at 10:47 AEDT.

Update

Commercial power supply remains a key factor in restoring nbn services.

Services impacted

As of 10:30 AEDT on 10/01/2026, 9104 services are currently unable to access the nbn® network, across multiple technologies.

For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.

Locations impacted

Major Cities VIC: Avondale Heights, Bentleigh East, Briar Hill, Brunswick, Eltham, Ferntree Gully, Glen Iris, Greensborough, Hawthorn East, Hoppers Crossing, Montmorency, Norlane, Plenty, Ringwood, Rosebud, Selby, Templestowe, Templestowe Lower, Thornbury, Tooradin, Wallan and Wantirna South.

Regional VIC: Acheron, Adams Estate, Arcadia South, Axe Creek, Baddaginnie, Balmattum, Barfold, Barkers Creek, Boho, Buxton, Chum Creek, Cobram, Cobram East, Colac Colac, Corinella, Coronet Bay, Corryong, Creek Junction, Creightons Creek, Cudgewa, Dhurringile, Devils River, Earlston, Eildon, Elphinstone, Eppalock, Euroa, Faraday, Fawcett, Grantville, Harcourt, Harcourt North, Katunga, Kelvin View, Killingworth, Kinglake, Kithbrook, Koonoomoo, Koo Wee Rup, Koriella, Launching Place, Locksley, Longwood, Longwood East, Malmsbury, Maintongoon, Marraweeney, Metcalfe, Mia Mia, Miepoll, Millgrove, Moglonemby, Molka, Moorilim, Mooroopna, Muckatah, Murchison, Murchison East, Murchison North, Myrtle Creek, Nagambie, Nariel Valley, Pioneer Bay, Pranjip, Redesdale, Riggs Creek, Rubicon, Sedgwick, Strathbogie, Strathfieldsaye, Strathmerton, Sutton Grange, Taggerty, Tamleugh, Taylor Bay, Tenby Point, Terip Terip, The Gurdies, Thowgla Valley, Thornton, Toolamba, Toolamba West, Towong, Upotipotpon, Violet Town, Wahring, Waranga Shores, Whanregarwen, Yarroweyah and Yea.

Estimated time to resolve

An estimated time of restoration is not yet available.

Next update

The next update will be provided at around 11:00 AEDT on 11/01/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.

Notification Type

Update (Material Change)

Description of outage

Severe weather and associated bushfires across Victoria are impacting the commercial power supply, resulting in significant disruptions to the nbn® network. These conditions are likely to delay nbn network and service restoration activities. Restoration efforts will be coordinated by nbn with guidance from commercial power providers and Emergency Services. If required, technicians will be dispatched to affected sites only when it is safe to do so.

Outage Start Time

09/01/2026 at 10:47 AEDT.

Update

The majority of nbn services impacted are due to commercial power outages affecting nbn® network infrastructure.

Services impacted

As of 04:30 AEDT on 10/01/2026, 6001 services are currently unable to access the nbn® network, across multiple technologies.

For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.

Locations impacted

Regional (4755) VIC - Acheron, Adams Estate, Alexandra, Arcadia South, Axe Creek, Baddaginnie, Balmattum, Barfold, Barkers Creek, Beechworth, Boho, Buxton, Cobram, Cobram East, Colac Colac, Corinella, Coronet Bay, Corryong, Creek Junction, Creightons Creek, Cudgewa, Devils River, Dhurringile, Earlston, Eildon, Elphinstone, Eppalock, Euroa, Faraday, Fawcett, Grantville, Harcourt, Harcourt North, Katunga, Kelvin View, Killingworth, Kithbrook, Koo Wee Rup,Koonoomoo, Koriella, Locksley, Longwood, Longwood East, Maintongoon, Malmsbury, Marraweeney, Marysville, Metcalfe, Mia Mia, Miepoll, Moglonemby, Molka, Moorilim, Muckatah, Murchison, Murchison East, Murchison North, Myrtle Creek, Nagambie, Nariel Valley, Newhaven, Pioneer Bay, Pranjip, Redesdale, Riggs Creek, Rubicon, Sedgwick, Strathbogie, Strathfieldsaye, Strathmerton, Sutton Grange, Taggerty, Tamleugh, Tatura, Taylor Bay, Tenby Point, Terip Terip, The Gurdies, Thornton, Thowgla Valley, Toolamba, Toolamba West, Towong, Upotipotpon, Violet Town, Wahring, Waranga Shores, Whanregarwen, Yarroweyah, Yea.

Major (1246) VIC - Avondale Heights, Bentleigh East, Brunswick, Ferntree Gully, Glen Iris, Hawthorn East, Ringwood, Rosebud, Selby, Thornbury, Tooradin.

Estimated time to resolve

An estimated time of restoration is not yet available.

Next update

The next update will be provided at around 11:00 AEDT on 10/01/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.

Notification Type

Update (Material Change)

Description of outage

Severe weather and associated bushfires across Victoria are impacting the commercial power supply, resulting in significant disruptions to the nbn® network. These conditions are likely to delay nbn network and service restoration activities. Restoration efforts will be coordinated by nbn with guidance from commercial power providers and Emergency Services. If required, technicians will be dispatched to affected sites only when it is safe to do so.

Outage Start Time

09/01/2026 at 10:47 AEDT.

Update

Commercial power supply remains a key factor in restoring nbn services.

Services impacted

The outage has so far affected around 4855 nbn services in the impacted geographical regions, across multiple technologies.

For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.

Locations impacted

Regional (2855) VIC - Alexandra, Arcadia South, Ascot, Baddaginnie, Balmattum, Beechworth, Benalla, Boho, Boole Poole, Bumberrah, Cobram, Cobram East, Corryong, Creek Junction, Creightons Creek, Dhurringile, Eagle Point, Earlston, East Bendigo, Edenhope, Epsom, Euroa, Huntly, Kalimna, Kalimna West, Katunga, Kelvin View, Killingworth, Kithbrook, Koonoomoo, Kyneton, Lakes Entrance, Locksley, Longwood, Longwood East, Marraweeney, Marysville, Metung, Miepoll, Moglonemby, Molka, Moorilim, Mortlake, Muckatah, Murchison, Murchison East, Murchison North,Nungurner, Nyerimilang, Pranjip, Raymond Island, Riggs Creek, St Arnaud, Strathbogie, Strathmerton, Swan Reach, Tamleugh, Tatura, Terip Terip, Toolamba, Toolamba West, Upotipotpon, Violet Town, Wahring, Waranga Shores, White Hills, Yarroweyah, Yea.

Major (2000) VIC - Avondale Heights, Bentleigh East, Brunswick, Camberwell, Canterbury, Elsternwick, Eltham, Ferntree Gully, Glen Iris, Hawthorn East, Hoppers Crossing, Ivanhoe, Norlane, Pascoe Vale South, Ringwood, Rosebud, Surrey Hills, Templestowe, Templestowe Lower, Thornbury.

Estimated time to resolve

An estimated time of restoration is not yet available.

Next update

The next update will be provided at around 05:00 AEDT on 10/01/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.

Notification Type

Update (Material Change)

Description of outage

Severe weather and associated bushfires across Victoria are impacting the commercial power supply, resulting in significant disruptions to the nbn® network. These conditions are likely to delay nbn network and service restoration activities. Restoration efforts will be coordinated by nbn with guidance from commercial power providers and Emergency Services. If required, technicians will be dispatched to affected sites only when it is safe to do so.

Outage Start Time

09/01/2026 at 10:47 AEDT.

Update

Commercial power supply remains a key factor in restoring nbn services.

Services impacted

The outage has so far affected around 6078 nbn services in the impacted geographical regions, across multiple technologies.

For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.

Locations impacted

Regional (1293) VIC - Alexandra, Arcadia South, Baddaginnie, Balmattum, Boho, Creek Junction, Creightons Creek, Dhurringile, Earlston, Euroa, Kelvin View, Kithbrook, Kyneton, Locksley, Longwood, Longwood East, Marraweeney, Miepoll, Moglonemby, Molka, Moorilim, Mooroopna, Murchison, Murchison East, Murchison North, Plenty, Pranjip, Riggs Creek, Strathbogie, Tamleugh, Tatura, Tatura East, Terip Terip, Toolamba, Toolamba West, Upotipotpon, Violet Town, Wahring and Waranga Shores. 

Major (4785) VIC - Briar Hill, Eltham, Ferntree Gully, Greensborough, Hoppers Crossing, Montmorency, Plenty, Ringwood, Templestowe, Templestowe Lower, Wallan and Wantirna South.

Estimated time to resolve

An estimated time of restoration is not yet available.

Next update

The next update will be provided at around 23:00 AEDT on 09/01/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.

Notification Type

New

Description of outage

Severe weather and associated bushfires across Victoria are impacting the commercial power supply, resulting in significant disruptions to the nbn® network. These conditions are likely to delay nbn network and service restoration activities. Restoration efforts will be coordinated by nbn with guidance from commercial power providers and Emergency Services. If required, technicians will be dispatched to affected sites only when it is safe to do so.

Outage Start Time

09/01/2026 at 10:47 AEDT

Update

Commercial power supply remains a key factor in restoring nbn services.

Services impacted

The outage has so far affected around 1285 nbn services in the impacted geographical regions, across multiple technologies.

For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn.

Locations impacted

Arcadia South, Baddaginnie, Balmattum, Boho, Creek Junction, Creightons Creek, Dhurringile, Earlston, Euroa, Kelvin View, Kithbrook, Locksley, Longwood, Longwood East, Marraweeney, Miepoll, Moglonemby, Molka, Moorilim, Murchison, Murchison East, Murchison North, Pranjip, Riggs Creek, Strathbogie, Tamleugh, Tatura, Terip Terip, Toolamba, Toolamba West, Unknown, Upotipotpon, Violet Town, Wahring and Waranga Shores.

Estimated time to resolve

An estimated time of restoration is not yet available.

Next update

The next update will be provided at around 20:20 AEDT on 09/01/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.