Current Outages
28th March 2026, 18:15 AEDT
Notification Type
Update (Material Change)
Description of outage
Severe weather has caused commercial power outages, which has impacted the nbn® network in the Gascoyne, WA region.
Outage Start Time
27/03/2026 at 07:08 AEDT
Latest Update
Restoration of nbn® services continues to depend on the return of commercial power supply; nbn is closely monitoring power restoration and will dispatch technicians when nbn® services do not self-rectify following the restoration of commercial power.
Services impacted
The outage has so far affected 936 nbn® services in the impacted geographical regions, across the following technologies: Fibre to the Node (FTTN)
Locations impacted
Remote Western Australia : Bulgarra, Exmouth and Karratha.
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 18:15 AEDT on 29/03/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (Material Change)
Description of outage
Severe weather has caused commercial power outages, which has impacted the nbn® network in the Gascoyne, WA region.
Outage Start Time
27/03/2026 at 07:08 AEDT
Latest Update
Restoration of nbn® services continues to depend on the return of commercial power supply; nbn is closely monitoring power restoration and will dispatch technicians when nbn® services do not self-rectify following the restoration of commercial power.
Services impacted
The outage has so far affected 1256 nbn® services in the impacted geographical regions, across the following technologies: Fibre to the Node (FTTN)
Locations impacted
Remote Western Australia : Brown Range, Bulgarra, East Carnarvon, Exmouth, Karratha and Kingsford.
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 11:00 AEDT on 29/03/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (Material Change)
Description of outage
Severe weather has caused commercial power outages, which has impacted the nbn® network in the Gascoyne, WA region.
Outage Start Time
27/03/2026 at 07:08 AEDT
Latest Update
Restoration of nbn® services continues to depend on the return of commercial power supply; nbn is closely monitoring power restoration and will dispatch technicians when nbn® services do not self-rectify following the restoration of commercial power.
Services impacted
The outage has so far affected 1079 nbn® services in the impacted geographical regions, across the following technologies: Fibre to the Node (FTTN)
Locations impacted
Remote Western Australia : Brown Range, Bulgarra, East Carnarvon, Exmouth, Karratha and Kingsford.
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 11:10 AEDT on 28/03/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (Material Change)
Description of outage
Severe weather has caused commercial power outages, which has impacted the nbn® network in the Gascoyne, WA region.
Outage Start Time
27/03/2026 at 07:08 AEDT
Latest Update
Restoration of nbn® services continues to depend on the return of commercial power supply; nbn is closely monitoring power restoration and will dispatch technicians when nbn® services do not self-rectify following the restoration of commercial power.
Services impacted
The outage has so far affected 833 nbn® services in the impacted geographical regions, across the following technologies: Fibre to the Node (FTTN)
Locations impacted
Remote Western Australia : Exmouth
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 05:55 AEDT on 28/03/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (with no Material Change)
Description of outage
Severe weather has caused commercial power outages, which has impacted the nbn® network in the Gascoyne, WA region.
Outage Start Time
27/03/2026 at 07:08 AEDT
Latest Update
Restoration of nbn® services continues to depend on the return of commercial power supply; nbn is closely monitoring power restoration and will dispatch technicians when nbn® services do not self-rectify following the restoration of commercial power.
Services impacted
The outage has so far affected 587 nbn® services in the impacted geographical regions, across the following technologies: Fibre to the Node (FTTN)
Locations impacted
Remote Western Australia : Exmouth
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 03:30 AEDT on 28/03/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (Material Change)
Description of outage
Severe weather has caused commercial power outages, which has impacted the nbn® network in the Gascoyne, WA region.
Outage Start Time
27/03/2026 at 07:08 AEDT
Latest Update
Restoration of nbn® services continues to depend on the return of commercial power supply; nbn is closely monitoring power restoration and will dispatch technicians when nbn® services do not self-rectify following the restoration of commercial power.
Services impacted
The outage has so far affected 587 nbn® services in the impacted geographical regions, across the following technologies: Fibre to the Node (FTTN)
Locations impacted
Remote Western Australia : Exmouth
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 21:55 AEDT on 27/03/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
New
Description of outage
Severe weather has caused commercial power outages, which has impacted the nbn® network in the Gascoyne, WA region.
Outage Start Time
27/03/2026 at 07:08 AEDT
Latest Update
Restoration of nbn® services continues to depend on the return of commercial power supply; nbn is closely monitoring power restoration and will dispatch technicians when nbn® services do not self-rectify following the restoration of commercial power.
Services impacted
The outage has so far affected 272 nbn® services in the impacted geographical regions, across the following technologies: Fibre to the Node (FTTN)
Locations impacted
Remote Western Australia : Exmouth
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 16:05 AEDT on 27/03/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Previous Outages
22nd March 2026, 00:20 AEDT
Notification Type
Restoration
Description of outage
This outage was caused by Tropical Cyclone Narelle, which resulted in widespread commercial power outages affecting communities in its path.
Outage Start Time
21/03/2026 at 01:48 AEDT.
Latest Update
nbn has completed all restoration tasks, and services have now been restored. We will continue to actively monitor the nbn® network stability.
Services impacted
All affected nbn® services have been restored.
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn
Locations impacted
Remote Queensland: Nanum, Rocky Point, Trunding, Weipa.
Regional Queensland: Cairns City, Mareeba
Estimated time to resolve
All affected nbn® services have been restored.
Next update
No further updates required.
Notification Type
Update (Material Change)
Description of outage
This outage has been caused by Tropical Cyclone Narelle, which resulted in commercial power outages affecting communities in its path.
Outage Start Time
21/03/2026 at 01:48 AEDT.
Latest Update
Assessment of infrastructure has identified faults requiring a technician to visit affected site and replace or repair damaged hardware.
Services impacted
125 Fibre To The Node end customers are currently unable to access the nbn® network.
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn
Locations impacted
Remote Queensland: Weipa.
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 00:35 AEDT on 22/03/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (Material Change)
Description of outage
This outage has been caused by Tropical Cyclone Narelle, which resulted in commercial power outages affecting communities in its path.
Outage Start Time
21/03/2026 at 01:48 AEDT.
Latest Update
Weather conditions are forecast to improve in the coming days, which will enable technicians to access affected sites once it is safe to do so.
Services impacted
848 Fibre To The Node end customers are currently unable to access the nbn® network.
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn
Locations impacted
Remote Queensland: Nanum, Rocky Point, Trunding, Weipa.
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 23:00 AEDT on 21/03/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (Material Change)
Description of outage
This outage has been caused by Tropical Cyclone Narelle, which resulted in commercial power outages affecting communities in its path.
Outage Start Time
21/03/2026 at 01:48 AEDT.
Latest Update
Weather conditions are forecast to improve in the coming days, which will enable technicians to access affected sites once it is safe to do so.
Services impacted
794 end customers are currently unable to access the nbn® network, across the following technologies: Fibre to the Premise (FTTP), Fibre to the Node (FTTN).
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn
Locations impacted
Remote Queensland: Nanum, Rocky Point, Trunding, Weipa.
Regional Queensland: Cairns City.
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 17:00 AEDT on 21/03/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
Update (Material Change)
Description of outage
This outage has been caused by Tropical Cyclone Narelle, which resulted in commercial power outages affecting communities in its path.
Outage Start Time
21/03/2026 at 01:48 AEDT.
Latest Update
Weather conditions are forecast to improve in the coming days, which will enable technicians to access affected sites once it is safe to do so.
Services impacted
The outage has so far affected 581 nbn® services in the impacted geographical regions, across the following technologies (FTTN)
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn
Locations impacted
Remote Queensland: Nanum, Rocky Point, Trunding
Regional Queensland: Cairns City, Mareeba
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 11:20 AEDT on 21/03/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Notification Type
New
Description of outage
This outage has been caused by Tropical Cyclone Narelle, which resulted in commercial power outages affecting communities in its path.
Outage Start Time
21/03/2026 at 01:48 AEDT.
Latest Update
Weather conditions are forecast to improve in the coming days, which will enable technicians to access affected sites once it is safe to do so.
Services impacted
The outage has so far affected 261 nbn® services in the impacted geographical regions, across the following technologies (FTTN)
For information on how outages may impact connecting to Triple Zero (000) services, please see our FAQs Help and support | nbn
Locations impacted
Nanum, Rocky Point, Trunding
Estimated time to resolve
An estimated time of restoration is not yet available.
Next update
The next update will be provided at around 09:30 AEDT on 21/03/2026 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.