Medical alarms, autodiallers or emergency call buttons
It's important to register your medical alarm (monitored and unmonitored), autodialler or emergency call button with nbn's Medical Alarm Register.
Your registration on nbn’s Medical Alarm Register helps nbn identify households where support may be needed to help minimise a break in service before switching to a phone or internet service over the nbn™ access network.
We just need to know the address of the property where the medical alarm is being used, the type of medical alarm and your contact details.
Registration to nbn's Medical Alarm Register is free.
Make sure you call your device provider
The rollout of the nbn™ access network involves new technologies which some existing devices may not be compatible with. Therefore, it's vital that you talk to your device provider for advice, and to find out if your device or service will work on the nbn™ access network, or what alternatives may be available.
Questions you could ask your device provider:
- Will my medical alarm work properly when connected to the nbn™ access network?
- If so, what specific phone or internet service will work best with my medical alarm?
- Will my medical alarm be able to dial out during a power outage when connected to the nbn™ access network?
- If not, what alternatives are available?
- What alternatives are there to using a landline connection?
- What solutions would you (the provider) suggest?
- Are there any costs involved?
Types of alarms affected
Register an individual medical alarm
Register multiple medical alarms
To register multiple medical alarms, download and follow the instructions in the bulk registration template
You must accept the terms and conditions to download the template
If you would like to access, correct or update your information on the Register, you can contact nbn by calling 1800 227 300 or emailing firstname.lastname@example.org.
Learn more about medical alarms and the nbn access network
A note on privacy
If you are disclosing others’ personal information to nbn for inclusion in the Register, you should have their consent to provide the information to nbn. You will also need to notify those individuals that you have provided their information to nbn, and advise them of the purpose for which you provided it.
If you would like to access, correct, or update your information on the Register, you can contact nbn by calling 1800 687 626 or emailing email@example.com.