The nbn broadband access network is not currently available in your building. 

We have made several attempts to initiate the process of establishing an nbn™ access network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative.  Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.

As a result, there are a number of implications to be aware of:

  • Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.#
  • Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^
  • Existing Fixed Line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the nbn Fixed Line network unless the nbn supplied equipment is installed at the property.
  • Future requests for an nbn™ access network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.

If your phone and internet services are already provided via another fibre network, they should continue to operate unless your provider advises otherwise. Please visit www.nbn.com.au/switchoff for more information.

Please do not hesitate to contact us should you decide to request an installation in the future.

Note: Current Optus Cable customers may be given an earlier disconnection date. nbn recommends that you contact Optus for more details.
Next steps

Check back periodically for updates

Please check back periodically for updates on when your premises will be ready to connect.

Learn more about your address

nbn is committed to completing the rollout in 2020

We expect to have more information about the availability and technology in your area soon.

Next steps
Register for alerts
We will let you know when your premises is ready to connect to the nbn™ access network.
Learn more about your address

nbn is committed to completing the rollout in 2020

We expect to have more information about the availability and technology in your area soon.

Please check back periodically for updates on when your premises will be ready to connect.

Can we help you with something else?

Learn about the nbn™ access network

As a wholesaler, we can only offer these speeds to the phone and internet service providers that you deal with on a regular basis. This means choosing the right speed and plan through your service provider is vital if you want to transform your online experience into something spectacular.
Make the most of your internet connection with these tips for your in-home set-up.
nbn is committed to providing access to fast broadband services throughout Australia. Our current plan is to take advantage of existing network infrastructure, and upgrade it to work with the rest of the nbn™ access network rollout.
The nbn™ access network is one of the most advanced technology projects in Australian history – but understanding how it gets to you is easy.

From the equipment you use, to the network itself, there are a number of factors that can have an impact on your internet experience.

Your questions answered

Australia is currently undergoing a digital transformation from a copper backbone network, to a fibre backbone network. This will affect the way you currently use your landline, particularly in a power outage.

nbn is a wholesaler. When choosing a plan over the nbn™ access network from your service provider, be sure to ask about the average speeds you are likely to experience during peak times.
Equipment connected over the nbn™ access network will not work during a power blackout. Below is more information about how each technology used in the nbn™ Multi Technology Mix (MTM) is affected by power loss.
The rollout of the nbn™ access network will involve new technologies and some existing devices may not be compatible with these at all times.

Can we help you with something else?

Learn about the nbn™ access network

As a wholesaler, we can only offer these speeds to the phone and internet service providers that you deal with on a regular basis. This means choosing the right speed and plan through your service provider is vital if you want to transform your online experience into something spectacular.
Make the most of your internet connection with these tips for your home office or small business.
nbn is committed to providing access to fast broadband services throughout Australia. Our current plan is to take advantage of existing network infrastructure, and upgrade it to work with the rest of the nbn™ access network rollout.
The nbn™ access network is one of the most advanced technology projects in Australian history – but understanding how it gets to you is easy.

From the equipment you use, to the network itself, there are a number of factors that can have an impact on your internet experience.

Your questions answered

Australia is currently undergoing a digital transformation from a copper backbone network, to a fibre backbone network. This will affect the way you currently use your landline, particularly in a power outage.

nbn is a wholesaler. When choosing a plan over the nbn™ access network from your service provider, be sure to ask about the average speeds you are likely to experience during peak times.
Equipment connected over the nbn™ access network will not work during a power blackout. Below is more information about how each technology used in the nbn™ Multi Technology Mix (MTM) is affected by power loss.
The rollout of the nbn™ access network will involve new technologies and some existing devices may not be compatible with these at all times.

#Please ask your Owners Corporation to contact the lift and alarm service providers for your building. This will help minimise a break in service when the existing network is switched off. Existing fire and lift services registered with nbn may be exempt from immediate disconnection. Please visit www.nbn.com.au/fireandlift for information on registering these services.

^For a list of services not replaced by the nbn access network please visit www.nbn.com.au/switchoff or contact us.