FAQs

Top 5 FAQs

When can I get the NBN, and how do I get connected?

Check your address to find out about the rollout in your area.

If the NBN is available at your address, you can order a service from one of the phone and internet providers offering services over the NBN.

If the NBN is not currently available at your address, please continue to check our website for updates.

Where the network has been rolled out we'll also be in touch directly to let you know your home or business is ready to get connected to services over the NBN.

How will the NBN benefit me?

The NBN is essential for Australia’s digital evolution and is designed to provide access to a minimum level of broadband services across the nation. It presents opportunity in education, business, entertainment, health care and sociability giving everyone the potential to be more productive, more creative, more efficient and more connected for decades to come.

Learn about the benefits you could enjoy in your home

Learn about the benefits for businesses

Do I need to switch to the NBN?

If you live in an area where NBN fibre is available existing phone lines, ADSL internet, Telstra/Optus cable internet, and some Telstra Velocity fibre services will be disconnected and replaced by the NBN*. When we complete the National Broadband Network (NBN) fibre install in your area we will notify you by direct mail that the new network is ready and advise the date on which the old network will be switched off.

Moving to the NBN is not automatic. To keep using fixed line phone and internet, you will need to move those services to the NBN before the advised date.

Find out about what services will be switched off

If you live in an area serviced by NBN Fixed Wireless or Satellite, it’s your choice whether you switch to the NBN, what services you take up and which service provider you use.

Check your address to find out about the rollout in your area.

*The NBN is replacing many landline networks for phone and internet services, including copper and the majority of HFC networks. Services provided over existing fibre networks (including in-building, health and education networks) and some special and business services may not be affected. To find out if your services will be affected, please contact your current phone or internet provider. For more information, visit www.nbnco.com.au/switchoff or call 1800 687 626.

Will it cost me anything to switch to the NBN?

A standard installation of NBN Co equipment is currently free of charge. There is a range of competitive plans available from a number of providers. Speak to your preferred service provider to see if there are any other charges such as set up or activation fees.

If you're currently under contract with a provider and want to move to the NBN, ask your service provider if any fees might be payable if you end your contract early.

At the time you arrange your NBN service, your service provider might also invite you to purchase or rent a new router to help share your internet service around the different rooms of your home or business – but from a technical perspective this is optional.

Remember, NBN Co doesn’t sell direct to the public, so give your service provider a call to find out more.

Find out what's involved in a standard fibre installation

Find out what's involved in a fixed wireless installation

Can I keep my phone number if I switch to the NBN?

Yes. "Number porting" rules will not change with the introduction of the NBN.

To be sure you keep your phone number, ask your service provider to confirm that they will keep your phone number when you transfer your service over to the NBN.

For more information, visit ACMA's website for full details of number portability rules.

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