Help using this website

NBN Co is committed to improving the accessibility of its websites for users with disabilities.

The World Wide Web Consortium (W3C) has released a set of guidelines called Web Content Accessibility Guidelines (WCAG). There are three levels of conformance with the WCAG (A, AA and AAA).

Our aim is to meet W3C WCAG Level A compliance (website design in line with worldwide standards for disability access).

This page is intended to provide tips and useful information which aim to assist users with disabilities to access our websites. We have also included information about how to give us feedback on accessibility and a complaints handling process.

Not every page on our site will have the accessibility features we have outlined. This is because it takes time to improve our sites and for third parties to also develop and implement these features.

For example, some pages of our websites use video or audio. We are currently seeking a viable accessibility option for this content, but in the meantime please contact us if you require assistance with particular content.

Please remember that our efforts to provide fully accessible websites needs to be balanced against the impact that this has on NBN Co's business and the nature of the service being offered. We are constantly working to review our sites and, wherever practical, will seek to improve overall accessibility.

How to use our accessibility features

NBN Co has implemented a range of accessibility features, which are outlined below.

Listing headings and links

Across the majority of our website pages, the most important content is at the beginning of the page and we endeavour to structure all content with headings and meaningful HTML code. This allows you to create lists of headings or links to skim the page if you use a screen reader, but it also helps other assistive devices to understand and process the content.

Using the keyboard

When you press the [Tab] key after a page has loaded we provide skip links to the main navigation, content area and this page. Most elements which are clickable are outlined when you access them using the [Tab] key.

Note: The Mac operating system has disabled keyboard access to all controls by default, affecting both Safari and Firefox browsers. To enable full keyboard access, go to the Apple [Menu], click [System Preferences] and select [Keyboard and Mouse], then [Keyboard Shortcuts] and under [Full Keyboard Access] choose [All Controls].

We do not define any access keys because assistive devices already define many key combinations. We want to avoid access keys interfering with such key combinations.

Switching to high contrast

You can turn on a high contrast colour scheme with options provided by your desktop operating system. Some mobile devices also offer a high contrast mode.

On Windows systems, click [Start], then [Control Panel]. Select the [Classic View] and click [Accessibility Options]. Click on the [Display] tab and select the [Use High Contrast] check box. Click [Settings] for more options.

On Macintosh OS X systems, open the [Finder], click on the [Apple icon] in the menu bar and select [System Preferences]. In the [System Preferences] section click [Universal Access] and click on the [Seeing] tab. Select the radio button [Black on White].

On the /iPad open [Settings], go to [General] and scroll down and select [Accessibility]. You then have a range of options and can select the invert colours or white on black option depending on your device version.

Explaining content 

NBN Co endeavours to attach descriptions to each image which briefly describe it if you use a screen reader or have turned off images.

When your screen reader comes across content which is visually grouped together, or content which uses icons or other images, we try to insert additional text available to screen readers to explain the content or images.

Interactive components

Some components of our pages are interactive. For example, tabs or content that change automatically. We attempt to provide you with a pause or stop control for interactive content so you can view it in your own time.

If interactive content is partly hidden, as with tabs or pop-up elements, all content will be shown if you disable interactivity, for example by turning off Javascript.

Enlarging the page

You can enlarge the page using your browser. On PCs, press the [CTRL] and [+] keys together to zoom into the page. On a Mac, press the [Command] key and [+]. Press [CTRL] (or [Command] key on the Mac) and [–] to zoom out.

Technical information

We test our sites in the browsers most of our visitors use. The current release for the Web Content Accessibility Guidelines is version 2.0.

Contact us

NBN Co invites you to provide feedback on your experience with the website. We take all feedback into consideration and will endeavour to respond to you within a timely manner should your feedback require it.

If you find a page or section inaccessible, do not hesitate to contact us so we can help you and review those pages.
Please also let us know if you encounter inaccessible documents such as PDFs. Adobe offers a free online conversion tool for PDF documents.

Please send your feedback or complaints to:

Accessibility Team
Level 11, 100 Arthur Street