nbn co limited (nbn) is a government business entity, the team behind the nbn™ network rollout. We are responsible for providing wholesale services to landline phone companies and internet service providers who offer nbn plans for homes and businesses. As a wholesaler, nbn does not sell directly to the public. That means, to move your services over to the nbn™ network, you will need to contact your preferred phone or internet provider and choose a new plan that suits your needs.
The nbn™ network is not available in your area as yet. Don’t worry, we are planning to come to you. We are committed to working collaboratively with local governments on the design and deployment of the network for each area. Check your address and register to be notified when the nbn™ network will be available at your home or business.
Our nbn approved construction partners undertake pre-construction activities to deliver the network in an area, which may include readying Telstra's existing pits and pipes for nbn use. You may see nbn approved contractors in your street as this work occurs.
Some of the nbn™ network is constructed by delivery partners and their subcontractors under contract with nbn, while other elements of the rollout are directly managed by us. The activity on your street or at your home or business will depend on the technology rolled out to your address. We’ll keep you informed as the works progress.
Once the nbn™ network is available in your area, you will need to contact your preferred landline phone or internet provider to move your home and business services over to the nbn™ network. You will not be automatically connected to the nbn™ network. If you are in an area where the existing network will be switched off, we will notify you by direct mail that the new network is ready and advise the date on which the old network will be discontinued. To keep using landline phone and internet services in your home or business, you may need to move those services to the nbn™ network well before that date.‡
Your installation experience will depend on the technology rolled out to your address. It may be as simple as a new modem supplied by your telephone or internet service provider, or could require a technician to come to your place to complete the installation. You should check your address or talk to your preferred phone or internet provider to find out what will happen at your home or business.
*Map data is correct as at week ending 8 September 2016, sourced from nbn's Weekly Progress Report data and is typically updated monthly.
†These figures include Service Class Zero premises which are premises passed by the active network, but for which a service cannot currently be ordered from a telephone or internet service provider because additional work is required, for example because there is cabling required for an apartment block. From 1st April 2014, nbn releases premises to our Retail Service Providers when the full FSAM is complete (and in some cases when around 90 percent of the FSAM is complete) except where the FSAM had commenced partial handover prior to 1 April 2014.
‡Services provided over the nbn™ network will be replacing phone and internet services provided over most of the existing landline networks, including copper and the majority of HFC networks within the fixed line footprint. Services provided over existing fibre networks (including in-building, health and education networks) and some special and business services may not be affected. To find out if your services will be affected, please contact your current phone or internet provider. For more information, visit www.nbn.com.au/switchoff or call 1800 687 626.