Telstra is required by the Australian Government to offer priority assistance services to people with a life-threatening medical condition. However, other phone companies or internet service providers may also offer priority assistance (or similar arrangements) to their customers. More information is available from the Australian Communications and Media Authority (ACMA).
nbn™ has committed to support service providers who provide priority assistance service to customers with diagnosed life-threatening medical conditions. We will aim to provide the same connection and fault rectification times that customers registered for priority assistance currently receive.
If you are registered as a priority assistance customer, contact your phone company or service provider to make sure you carry your priority assistance status over to your new nbn™-based service. If you are considering changing providers you should first check what priority assistance arrangements the new provider may offer and how to register.
People who rely on a landline phone service should opt for a phone service provider that connects phone services through the nbn™ "Uni-V" port. Standard phones that don't need to be plugged in to a power point can be connected to the UNI-V port and supported by the nbn™ battery backup unit.
There are a variety of services and plans available over the nbn™ network to suit a range of needs and budgets. If you are a pensioner, you should ask your preferred service provider whether they can offer you a discount.
The Australian Government also requires Telstra to offer a package for low-income households for continued access to voice services over the nbn™ network. More information is available at the Department of Communications.
Please note, nbn™ does not sell direct to the public, so call your service provider for any information relating to plans and pricing.