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Wholesale Broadband Agreement

The WBA is the contractual vehicle nbn uses to supply products and services to its wholesale customers

This version of the WBA constitutes a standard form of access agreement for the purposes of Part XIC of the Competition and Consumer Act 2010 and it is the Latest Standard Offer. Please note that this Standard Form of Access Agreement (SFAA) and the Latest Standard Offer is comprised of all documents linked on this page unless the document expressly states that it does not form part of the SFAA. This includes both the WBA documentation and the contents of any pending changes already notified to existing customers, as listed below.

Executable copies of the WBA may be obtained through your nbn® Account Manager.

If you are not yet ready to on-board and sell nbn® services, there is an Information Agreement that may be better suited for your purposes.




WBA documentation


WBA – Agreement Execution Document

Download (PDF - 183 KB)

WBA – Head Terms

Download (PDF - 774 KB)

nbn® Ethernet - Product Module Cover

Download (PDF - 49 KB)

nbn® Ethernet - Product Description

Download (PDF - 468 KB)

nbn® Ethernet - Product Technical Specification

Download (PDF - 1 MB)

nbn® Ethernet - Service Levels Schedule

Download (PDF - 921 KB)

nbn® Ethernet - Price List

Download (PDF - 430 KB)

nbn® Ethernet - Discounts, Credits and Rebates Annexure to the nbn® Ethernet Price List

Download (PDF - 1 MB)

nbn® Ethernet - Product Terms

Download (PDF - 395 KB)

nbn® Ethernet - Fair Use Policy

Download (PDF - 163 KB)

Facilities Access Service - Module Cover

Download (PDF - 50 KB)

Facilities Access Service - Service Description

Download (PDF - 838 KB)

Facilities Access Service - Service Technical Specification

Download (PDF - 2 MB)

Facilities Access Service - Service Levels Schedule

Download (PDF - 159 KB)

Facilities Access Service - Price List

Download (PDF - 72 KB)

Facilities Access Service - Service Terms

Download (PDF - 100 KB)

Facilities Access Service - Fair Use Policy

Download (PDF - 61 KB)

nbn® Platform Interfacing Service - Module Cover

Download (PDF - 50 KB)

nbn® Platform Interfacing Service - Service Description

Download (PDF - 232 KB)

nbn® Platform Interfacing Service - Service Levels Schedule

Download (PDF - 162 KB)

nbn® Platform Interfacing Service - Price List

Download (PDF - 57 KB)

nbn® Platform Interfacing Service - Service Terms

Download (PDF - 236 KB)

nbn® Platform Interfacing Service - Fair Use Policy

Download (PDF - 61 KB)

Service Terms (business nbn® Enterprise Ethernet – Portal & B2B Access)

Download (PDF - 177 KB)

Enterprise Ethernet - Product Module Cover

Download (PDF - 49 KB)

Enterprise Ethernet - Product Description

Download (PDF - 278 KB)

Enterprise Ethernet - Product Technical Specification

Download (PDF - 522 KB)

Enterprise Ethernet - Service Levels Schedule

Download (PDF - 204 KB)

Enterprise Ethernet - Price List

Download (PDF - 277 KB)

Enterprise Ethernet – Discounts, Credits and Rebates Annexure to the Enterprise Ethernet Price List

Download (PDF - 738 KB)

Enterprise Ethernet - Product Terms

Download (PDF - 170 KB)

Enterprise Ethernet - Fair Use Policy

Download (PDF - 58 KB)

nbn Smart Places - Product Description

Download (PDF - 199 KB)

nbn Smart Places - Product Technical Specification

Download (PDF - 438 KB)

nbn Smart Places - Service Levels Schedule

Download (PDF - 338 KB)

nbn Smart Places - Price List

Download (PDF - 216 KB)

nbn Smart Places - DCR Annexure

Download (PDF - 322 KB)

nbn Smart Places - Product Terms

Download (PDF - 244 KB)

nbn Smart Places - Fair Use Policy

Download (PDF - 139 KB)

Sandpit - Module Cover

Download (PDF - 49 KB)

Sandpit - Service Description

Download (PDF - 1 MB)

Sandpit - Price List

Download (PDF - 52 KB)

Sandpit - Service Terms

Download (PDF - 166 KB)

Sandpit - Fair Use Policy

Download (PDF - 61 KB)

WBA Operations Manual

Download (PDF - 3 MB)

nbn Enterprise Ethernet - Operations Manual

Download (PDF - 962 KB)

nbn Smart Places - Operations Manual

Download (PDF - 735 KB)

Credit Policy

Download (PDF - 71 KB)

WBA Dictionary

Download (PDF - 934 KB)

Wholesale Support Program

Download (PDF - 334 KB)

Take 2 Rebate Letter Agreement

Download (PDF - 361 KB)

nbn® ODF Termination Point Additional Optical Fibre Tray Offer Letter Agreement

Download (PDF - 206 KB)

New Master Campaign Terms and related DCR and Waivers Letter Agreement

Download (PDF - 515 KB)

On-Demand Fibre Connection Program Letter Agreement

Download (PDF - 346 KB)

School Student Broadband Initiative Letter Agreement

Download (PDF - 361 KB)

nbn Smart Places Offer Variation Agreement

Download (PDF - 249 KB)

WBA4+ Bridging Offer Variation Agreement

Download (PDF - 556 KB)

WBA4 Extension

Download (PDF - 518 KB)

Notification of Product Feature withdrawal: UNI-V, Battery Backup for nbn Ethernet (Fibre)

Download (PDF - 366 KB)




Pending changes that form part of the Wholesale Broadband Agreement




Change Notice - Fibre Connect Rebate for H2FY24

Download (PDF - 221 KB)

nbn Ethernet - DCR Annexure (mark-up)

Download (PDF - 1 MB)



Approved Non-Premises List


Approved Non-Premises List

Download (PDF - 188 KB)







Permitted Fair Use Policy Exemptions


Permitted Fair Use Policy Exemptions

Download (PDF - 177 KB)







WBA4 TC-4 Bundles Discount Roadmap


WBA4 TC-4 Bundles Discount Roadmap

Download (PDF - 327 KB)

Last updated: 29 November 2023