We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.
If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:
However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.
nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.#
Please do not hesitate to contact us should you decide to request an installation in the future.
*Please ask your Owners Corporation to contact the lift and alarm service providers for your building. This will help minimise a break in service when the existing network is switched off. Existing fire and lift services registered with nbn may be exempt from immediate disconnection. Please visit www.nbn.com.au/fireandlift for information on registering these services.
^nbn is developing a list of networks that nbn reasonably understands will continue to operate after the nbn rollout has been completed based on information provided by alternative network owners/operators. For more information, please visit www.nbn.com.au/switchoff or contact us.
Construction of the nbn® network has started in your area
nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.
If you’re preparing to move in, please contact the developer for more information.
If you are the developer of this property, please speak to your nbn New Developments representative or contact us.
More work required
Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.
Looks like you're ready to connect
Some premises may need additional work to be completed first. Contact a phone and internet provider.
Disconnection information
Premises connected to the nbn® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.
Planned technology
nbn Satellite*
Good news! It looks like your location may be eligible for the business nbn® Satellite Service+. The business nbn Satellite Service is designed to support business-grade internet, data and voice services§ to Australian businesses in remote and rural areas^.
Disconnection information
Premises connected to the nbn® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.
Activate your nbn connection
The next step is to contact a phone or internet provider and order an nbn powered plan.
We’re planning to change your nbn technology.
This location is connected to the nbn® network
We’re planning to change your nbn technology.
You're ready to change to a new nbn® technology
Looks like you're ready to connect
Some premises may need additional work to be completed first. Contact a phone and internet provider.
Activate your nbn connection
The next step is to contact a phone or internet provider and order an nbn powered plan.
Jaringan nbn™ adalah jaringan telepon tetap dan internet terbaru yang menarik di Australia. Saat ini jaringan ini sedang diluncurkan di seluruh Australia, dan dirancang untuk memberikan akses internet cepat kepada siapa saja, di mana pun Anda tinggal.*
nbn co limited (nbn) adalah badan usaha milik negara, dan tim di balik peluncuran jaringan nbn™. Kami bertanggung jawab untuk menyediakan layanan borongan kepada para penyedia layanan telepon dan internet yang sehari-hari berurusan dengan Anda. Sebagai penyedia borongan, kami tidak dapat menjual kepada masyarakat umum secara langsung. Artinya, jika Anda ingin mengalihkan layanan-layanan Anda ke jaringan nbn™, Anda harus menghubungi penyedia layanan telepon dan internet yang Anda inginkan dan memilih paket baru yang sesuai dengan kebutuhan Anda.
Jika Anda memerlukan terjemahan informasi, silakan telepon layanan alih bahasa dan terjemahan (TIS National) di nomor 131 450 dan mintalah agar Anda dialihkan ke pusat layanan nbn™ di nomor 1800 687 626.
Anda dapat mengetahui kapan nbn akan tersedia di wilayah Anda dengan memeriksa alamat Anda atau menghubungi kami lewat layanan juru bahasa dan penerjemah nasional.
Anda juga akan menerima surat lewat pos yang memberitahukan bahwa Anda dapat tersambung dengan jaringan nbn™ setelah jaringan tersebut tersedia di alamat Anda.
Setelah jaringan nbn™ tersedia di rumah atau tempat usaha Anda, Anda harus menghubungi penyedia layanan telepon atau internet pilihan Anda. Penyedia layanan Anda akan membantu Anda dalam:
Jika Anda memiliki alat penting untuk keselamatan seperti alarm medis, alarm kebakaran atau telepon gawat darurat di lift yang harus bekerja saat padamnya listrik, kami sarankan agar Anda menyiapkan bentuk komunikasi alternatif seperti telepon genggam yang terisi daya sebagai cadangan. Yang juga sangat penting adalah berbicara dengan penyedia alat Anda hari ini untuk mencari tahu apakah alat-alat Anda yang sudah ada akan dapat bekerja saat listrik padam – Anda juga dapat memastikannya pada panduan kesesuaian alat.
Dalam keadaan darurat saat Anda memerlukan layanan Ambulans, Polisi atau Pemadam Kebakaran, selalu teleponlah 000. Petugas pembantu dalam keadaan darurat akan menelepon TIS National dan menyambungkan Anda dengan seorang penerjemah dengan menggunakan jalur prioritas 24 jam.
*Pengalaman Anda, termasuk kecepatan yang sesungguhnya dicapai pada jaringan nbn™, tergantung pada teknologi yang digunakan untuk memberikan layanan-layanan ke tempat Anda dan beberapa faktor di luar kendali kami (seperti kualitas perangkat Anda, piranti lunak, penerimaan sinyal, paket broadband dan cara penyedia layanan Anda merancang jaringannya).
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