What is the process for replacing the battery in my battery backup unit?

If you choose to have the nbn™ Power Supply Unit with Optional Battery Backup as part of your FTTP installation, it comes with the battery when it is first installed into a home or business. Note that Battery Backup Service is only available on FTTP.

Ask your service provider whether it will supply subsequent replacement batteries (and whether there is any charge involved) or whether you should purchase them yourself from a store. They will also be responsible for letting you know when your battery is worn out and needs replacement, or when your battery is missing.

In the event of a power outage, your landline phone and internet services over the nbn™ network won’t work if the battery is faulty or missing. 
For more information, refer to any of the following resources:

Battery Back Up Service Information
nbn™ Fibre User Guide

NOTE: This information only applies to FTTP (Fibre to the Premise technology). The information relevant to the technology being rolled out to your area will be provided when the nbn™ network is available at your address. Check your address to be notified when you can connect your home or business to the nbn™ network.