How long will it take to complete the installation of the Sky Muster™ service after I place my order with an Internet Service Provider?

The nbn™ Sky Muster™ satellite service will cover mainland Australia and Tasmania, and Australian external territories such as Norfolk Island, Christmas Island, Lord Howe Island and Cocos Keeling Islands. nbn has specified service level targets depending on the location.

nbn will aim to complete a standard installation within 20 business days of an order for the service being placed by the internet service provider. In isolated regions on the mainland and in Tasmania, it may take up to 35 business days.

For limited access areas, including those which are only accessible by air or water, nbn has a target of 90 calendar days. All of these expected timeframes are subject to certain conditions and exceptions.

Please contact your internet service provider to find out installation timeframes for your specific address.