What do I do if I can’t attend the fixed wireless appointment?

If you can’t be there on the day of your appointment, you can either reschedule with your service provider, or ask someone you trust who is over 18 to give access to all areas of your premises and make decisions about the installation for the installer.

Remember that if you authorise someone else to be present on your behalf for your appointment they will need to make decisions including where the outdoor antenna and the nbn™ connection box should be installed. If you decide later to change the location of the equipment, charges may apply.