What does the installation involve?

On the day of an FTTP** installation, someone over the age of 18 needs to be home to authorise the work. The device should only be installed in a location that you are comfortable with - if your preferred locations are unsuitable, the technician must explain this to you, and help you choose an alternative.

If the outside of your property hasn't been connected to the nbn™ network yet, the free standard installation* will include connecting a fibre optic cable from your street to the nbn™ utility box installed on the outside of your home or business (also known as a premises connection device).

The next step is for your installer to drill a small hole through your wall and feed the fibre optic cable from the outside into the nbn™ connection box (also known as a network termination device).

If you are unhappy with where or how the device is being installed, please call your phone or internet company before signing off on the work.

*For more information on what's included in a standard installation call 1800 687 626.

**This information applies to FTTP (fibre to the premise technology).  The  information relevant to the technology being rolled out to your area will be provided when the nbn™ network is available at your address. Check your address to be notified when you can connect your home or business to the nbn™ network.