Next steps

Activate your nbn™ connection

The next step is to contact a phone or internet provider and order an nbn™ powered plan.

Prepare your experience at home

Make the most of your internet connection with these set-up tips for your home or apartment.

Prepare your experience at home

Make the most of your internet connection with these set-up tips for your home.

Prepare your experience in the office

Make the most of your internet connection with these tips for your home office or small business.

Learn more about your address

Technology used in your connection

nbn™ Fibre to the Node (FTTN) has been used in your connection to the broadband access network.

Planned technology

nbn™ Fibre to the Node (FTTN)*

Technology used in your connection

nbn™ Fibre to the Premises (FTTP) has been used in your connection to the broadband access network.

Planned technology

nbn™ Fibre to the Premises (FTTP)*

Technology used in your connection

nbn™ Fibre to the Building (FTTB) has been used in your connection to the broadband access network.

Planned technology

nbn™ Fibre to the Building (FTTB)*

Technology used in your connection

nbn™ Fibre to the Curb (FTTC) has been used in your connection to the broadband access network.

Planned technology

nbn™ Fibre to the Curb (FTTC)*

We're continuing to deploy the nbn™ FTTC network in your area. Please check back periodically for updates on when your premises will be ready to connect.

Planned technology

nbn™ Fibre to the Curb (FTTC)*

Technology used in your connection

nbn™ Hybrid Fibre Coaxial (HFC) has been used in your connection to the broadband access network.

Planned technology

nbn™ Hybrid Fibre Coaxial (HFC)*

Please check back periodically for updates on when your premises will be ready to connect.

Planned technology

nbn™ Hybrid Fibre Coaxial (HFC)*

Technology used in your connection

nbn™ Fixed Wireless has been used in your connection to the broadband access network.

Planned technology

nbn™ Fixed Wireless*

Technology used in your connection

nbn™ Sky Muster™ has been used in your connection to the broadband access network.

Planned technology

nbn™ Sky Muster™

Disconnection information

Premises connected to the nbn™ broadband access network via Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over the nbn™ Fixed Wireless access network, you should speak to your phone and internet provider at the time you place your order.

Disconnection information

Premises connected to the nbn™ broadband access network via the Sky Muster™ satellite won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over the nbn™ Sky Muster™ satellite access network, you should speak to your phone and internet provider at the time you place your order.

Can we help you with something else?

Learn about the nbn™ access network

As a wholesaler, we can only offer these speeds to the phone and internet service providers that you deal with on a regular basis. This means choosing the right speed and plan through your service provider is vital if you want to transform your online experience into something spectacular.
Make the most of your internet connection with these tips for your in-home set-up.
nbn is committed to providing access to fast broadband services throughout Australia. Our current plan is to take advantage of existing network infrastructure, and upgrade it to work with the rest of the nbn™ access network rollout.
The nbn™ access network is one of the most advanced technology projects in Australian history – but understanding how it gets to you is easy.

From the equipment you use, to the network itself, there are a number of factors that can have an impact on your internet experience.

Your questions answered

Australia is currently undergoing a digital transformation from a copper backbone network, to a fibre backbone network. This will affect the way you currently use your landline, particularly in a power outage.

nbn is a wholesaler. When choosing a plan over the nbn™ access network from your service provider, be sure to ask about the average speeds you are likely to experience during peak times.
Equipment connected over the nbn™ access network will not work during a power blackout. Below is more information about how each technology used in the nbn™ Multi Technology Mix (MTM) is affected by power loss.
The rollout of the nbn™ access network will involve new technologies and some existing devices may not be compatible with these at all times.