It's always worth looking at your internal set-up to see if you are getting the most out of your connection.
Choosing the right Wi-Fi router/modem can help improve your online experience.
Picking the right Wi-Fi frequency for optimal performance. The Wi-Fi signal inside some devices may not provide sufficient reception if you are too far away from the Wi-Fi router/modem.
Thick walls will likely impact the quality of your signal. Walls containing water pipes, air-conditioning ducts and insulation will interfere with the Wi-Fi signal strength more than simple room partitions like Gyprock.
The amount of connected devices running through your Wi-Fi router/modem at the same time can have an impact on the maximum speeds that can be experienced.
Your choice of provider can have a big influence on your internet experience.
nbn is building and maintaining the national broadband access network across Australia. There are a large number of network components and cables used to connect your home to the internet and sometimes things go wrong. If you have trouble with your connection, contact your phone or internet provider, they have the tools to troubleshoot and determine if and where a fault may lie. If the fault is detected in the nbn™ access network, we will work with your provider to get your service restored.
nbn is a wholesaler, which means we do not sell directly to the public. To connect, you need to speak to your phone and internet provider about an nbn™ powered plan that best suits your needs.