Dec 2013 New developments industry newsletter

Disclaimer: The information on this page may no longer be current and is provided for educational and historical purposes. You should not rely solely on this information. 

NBN Co Training & Discovery Centre - Now Open!

The NBN Co Training and Discovery Centre provides the opportunity to view interactive applications and technology demonstrating how the community and industry stands to benefit from high speed broadband.

Facilitated by NBN Co Training and Discovery Centre staff, sessions include an overview of the NBN, how it works, a look at the in-home equipment as well as examples of the type of benefits the NBN can deliver for health, education, business, entertainment and agriculture.

The Centre is based in North Sydney, NSW and sessions run for 45 minutes.

Move to Optional Battery Backup from 19th Dec 2013

The Government has recently changed the policy to move from mandatory deployment of the battery back-up unit in the fibre footprint to an optional deployment model. A new policy has been introduced under which end users, via their Retail Service Providers at 'service activation' stage, will be required to make a decision as to whether their NBN service is to include the Battery Backup Service.

Service Providers will be required to provide end users with information on how the Battery Backup Service operates and then the end user is to decide if they require it. The Service Provider will be required to capture and record this decision and ensure they meet the requirements of Informed Consent. (Informed consent is ensuring the end user is provided with sufficient information to make a decision about the Battery Backup Service). Further information for Residents can be obtained from: or from 19th December 2013.

Whilst this change will be available from the 19th December 2013, Service Providers have until 19th June 2014 to implement the required changes. Until the mandatory elements of Informed Consent are implemented by a Service Provider, NBN Co is required to supply the Battery Backup Service for any service ordered by that Service Provider (including the installation of a Power Supply with Battery Backup if not already installed).

Builders for both SDUs and MDUs will need to ensure when identifying the area for NBN equipment, there is enough space for a Battery Backup installation to account for the future needs of a Resident. All requirements are stated in our Building Design Guides: New Developments and theNBN Co Residential Preparation and Installation Guide: SDUs and MDUs

When requesting a pre-installation for NBN Co equipment to take place after 19 June 2014 and onwards, you can nominate the pre-installation of a standard power supply or the power supply with battery backup. In most cases, a standard power supply is recommended for pre-installations unless you are aware that the first occupant will require battery backup capability. If you select the standard power supply, future occupants can still have the power supply with battery backup fitted later which can be arranged by their service provider at no cost and their service activation can still proceed. However if a power supply with battery backup is fitted first, and the first occupant does not require the battery backup service, the equipment cannot be uninstalled and the occupant will have unnecessary equipment and a battery to remove and dispose of.

This initiative is part of a new Government policy and service providers will be required to record and retain the decision of the occupant. As a result, NBN Co recommends in the first instance, for pre-installations, a standard power supply is installed and battery backup should only be considered where it is known the occupant will require the capability.

Applying for Fibre for your New Development

If you are within an NBN Co active area, then you can apply for fibre irrespective of your development size. A development within a Brownfields area, is considered a 'new development' when additional/new infrastructure is required in order to provide fibre (telecommunication services) to the premises being constructed.

The developer/builder needs to apply to NBN Co online at: to ensure that they have determined which type of construction the new premises is. This determines what the developer/builder needs to do to ensure new premises that falls within an existing NBN Co fibre service area is prepared correctly in order to receive NBN services.

Please complete our online ‘pre-qualification’ form to determine the type of construction and if your new developments falls within an NBN Co active area.

However, if your Development is greater or equal to 100 premises, simply follow our current process and ‘Register your Development’ online  

Requirements for selecting Pit Locations

The Telecommunications Act, and the Fibre in New Developments Policy released in June 2011, imposes a range of obligations on developers and builders to prepare for the installation of fibre. These often include an obligation to install pit and pipe and all other necessary infrastructure such as Lead-in Conduits and pathways, in sufficient proximity to each new premises to enable fibre to be readily connected to those premises.

It is important to note that when selecting the ‘Locations’ of ‘pits’ NBN Co requires pits be sited in accordance with ‘Standards Australia’ and most importantly pit locations are to be offset from the boundary as to not interfere with any driveways or proposed driveways. For more details on ‘Pit Locations’ please refer to document NBN-TE-CTO-194 under section 5.3.

Please design and install your pit and pipe infrastructure following the guidelines outlined in document # NBN-TE-CTO-194 (New Developments: Deployment of the NBN Co Conduit and Pit Network – Guidelines for Developers) which can be found at: (under ‘Technical Guidelines’).

NBN Equipment Pre-Installation

To enable a smooth and efficient connection to the National Broadband Network, builders may request a pre-installation of the in-home equipment supporting NBN access. This approach minimises disruption to residents moving into these homes and simplifies the developer's project and site management activities.

Pre-installation of the NBN in-home equipment should be arranged to take place at least 10 days ahead of the estimated home completion date, so that once residents have moved in all they need to do is contact their preferred Retail Service Provider (RSP) to get connected to the NBN. The pre-installation will take approximately 1 hour and there is no cost to the associated with this.

To arrange Pre-Installation of the NBN in-home equipment, download the ‘NTD Pre-Installation Form’ and submit your request via email To organise a Pre-Installation form to be sent to you by email, please call 1800 OUR NBN (1800 687 626).

The following information will be required when completing the form:

  • Confirmation that you have authority of all owners and any occupiers to waive their right to make this request
  • Premises address or addresses
  • Developer estate name and stage number
  • Confirmation that power is available
  • Date by which the premises will be at secure stage
  • Estimated completion or handover date
  • Confirmation that a ‘Lead-in Conduit’ has been installed in accordance with NBN Co guidelines
  • Confirmation that you have the agreement of the owners and any occupiers to waive their right to be given notice or be notified by NBN Co of the pre-installation
  • Preferred installation date

You will receive a confirmation email and reference number from NBN Co within 5 business days from receipt of request.

Visit under ‘Technical Guidelines to view the Pre-Install Terms and Conditions.

Find a Service Provider Online

The Find a Service Provider page allows end users to search for their location to see if NBN services are available at their home or business address. If the address searched is in an active NBN fibre or fixed wireless area, the end user will be given a list of all active service providers offering NBN services at that location.

Find a service provider