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The nbn^® network is not currently available in your building

We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.

If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:

Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^{^}
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.

However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.

nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.^#

Please do not hesitate to contact us should you decide to request an installation in the future.

Next steps

Construction of the nbn^® network has started in your area

nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.

If you’re preparing to move in, please contact the developer for more information.

If you are the developer of this property, please speak to your nbn New Developments representative or contact us.

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We expect to have more information about the availability and technology in your area soon.

Please check back periodically for updates on when your premises will be ready to connect.

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The nbn^® network is not currently available at your premises

Despite nbn’s best efforts to connect the premises, the connection is prevented due to land geography or other significant barriers.

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Note: Some premises may require more work before they are ready to connect.

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More work required

Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.

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Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

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Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.

Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.

Disconnection information

Premises connected to the nbn^® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.

Planned technology

nbn Satellite*

Good news! It looks like your location may be eligible for the business nbn^® Satellite Service⁺. The business nbn Satellite Service is designed to support business-grade internet, data and voice services^§ to Australian businesses in remote and rural areas^{^}.

Disconnection information

Premises connected to the nbn^® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.

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nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster^™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.

The business nbn Satellite Service provides voice support for VoIP carriage and is not a voice provider.

An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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We’re planning to change your nbn technology.

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This location is connected to the nbn^® network

We’re planning to change your nbn technology.

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Next steps

You're ready to change to a new nbn^® technology

Learn more about changing technologies

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Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

Choose a provider in your area

View more address information

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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Learn more

This location is connected to the nbn^® network

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Gungahlin's copper countdown

30 April 2014

Silver surfers urged to jump on the broadband bandwagon

The three-month countdown is on for the first homes and businesses living within parts of Gungahlin to make the switch from the existing copper network to the National Broadband Network (NBN).

An estimated 1,700* home and business owners have under three months before the NBN is scheduled to permanently replace most existing landline phone, ADSL internet and Telstra cable internet services in the area when the first services are officially switched off from 17 July 2014 (locations outlined in below map).**

NBN Co today urged home and business owners in the disconnection areas to contact their preferred phone company and internet service provider today to get their order for services over the NBN in as soon as possible.

NBN Co spokesperson, Darren Rudd said:

“The move to the NBN is not automatic and may take some planning and coordination. Residents and businesses in the area need to move their landline phone and internet services over to the NBN if they wish to continue using them. They have a choice whether to switch across to the NBN or to make do with mobile or other wireless solutions.

“Even residents who don’t use the internet will still need to switch to the NBN if their service is being switched off and they want to keep using their home and business landline phone.

“We particularly want to reach out to seniors as well as anyone currently using a medical alarm. To make sure they’re prepared they will need to contact their preferred phone company or internet service provider along with their alarm provider to put in an order for their service over the NBN. We also encourage them to put their details in the NBN Co Medical Alarm Register so that we can take additional steps to ensure they have a smooth migration to the NBN.”***

NBN Co is currently undertaking a comprehensive communication campaign with residents in areas of Gungahlin scheduled to make the switch to the NBN from 17 July 2014. This includes local advertising, community information sessions, direct mail and door-to-door service calls to those within the area.

A team from NBN Co will be visiting The Marketplace Gungahlin from Saturday 3 May until Sunday 11 May 2014. Gungahlin residents and business owners are invited to visit the kiosk to learn more about making the switch to the NBN.

Individuals using a medical alarm or alert are encouraged to join the NBN Co Medical Alarm Register by calling 1800 227 300 or completing the online form at www.nbnco.com.au/medicalregister.
More information about the steps residents and businesses need to take to connect to the NBN as well as a list of service providers can be found at: nbnco.com.au/switch.

The first of several areas in Gungahlin will be switched off from the existing copper network from 17 July 2014 with further areas to follow later in the year.

You can check if you are eligible to connect to the NBN by putting in your address on the NBN Co rollout map found at: nbnco.com.au/rollout/rollout-map.*****

Media enquiries:

NBN Co Hotline
02 9927 4200
media@nbnco.com.au

Name: Luke Rix
Phone: 0422 403 966

Media materials:
Supporting video, audio and image files can be downloaded from the below link:
https://www.dropbox.com/sh/wq6wyht7mi0wwi4/qnv4BCfWW1

Notes to editors
• As part of the Statement of Expectations released in April 2014, NBN Co is working to ensure all Australians have access to fast broadband as soon as possible, at affordable prices, and at the least cost to taxpayers. The Statement allows for the NBN to be built in the most cost-effective way using the technology best matched to each area of Australia.
• The rollout maps on the NBN Co website are intended to be an accurate picture of the state of the rollout as it stands today. The maps will be updated as the shape of the future rollout becomes clearer.
• More information about the steps residents and businesses need to take to connect to the NBN as well as a list of service providers can be found at: nbnco.com.au/switch.
• Areas within suburbs will have different switch off dates depending on when the NBN becomes available to their premises.
• Home and business owners who are scheduled to have their landline phone, ADSL internet and Telstra cable internet services disconnected have been sent letters from NBN Co with details about how to switch to the NBN.
• Homes and businesses that have an existing medical or security alarm systems should contact their alarm provider and phone company to enquire about their current system and how it will work over the NBN.
• NBN Co has also committed to finding a solution to connect complex premises, such as office and apartment blocks. A pilot began in December 2013 and in March 2014 internet service providers, Telstra, Optus, iiNet and M2 signed up. The first end-user orders for this pilot were recently received.
• NBN Co has also established a register to help support people who have medical alarm devices migrate successfully across to services over the National Broadband Network (NBN). Individuals using a medical alarm or alert (or a family member, carer or friend) can list a medical alarm on the NBN Co Medical Alarm Register by calling 1800 227 300 or completing the online form at: nbnco.com.au/medicalregister.

*NBN Co has a formula to estimate how many home and businesses are connected to an active copper line within the disconnection area.

**Services not replaced by the NBN include some TransACT, OptiComm, some Telstra Velocity services and others. For a full list please visit www.nbnco.com.au/switch or call us on 1800 687 626. Optus cable internet services may also be switched off on a different date and existing customers will be advised separately.

***Residents and businesses who have special equipment that operates using a landline connection, such as a monitored security or fire alarm, EFTPOS machine, lift phone or medical monitoring device, should contact the supplier of the device or monitoring service for further advice on what needs to be done for it to work over the NBN. For more information visit nbnco.com.au/alarms

****Your experience including the speeds actually achieved over the NBN depends on some factors outside our control like your equipment quality, software, broadband plans and how your service provider designs its network.

*****The new rollout maps identify one or more areas where NBN Co has commenced building or intends to build the NBN. From the commencement of work through to when a construction area “goes live”, NBN Co undertakes a series of steps that may result in changes to the design of the network in the respective area, possibly involving the movement of the boundaries. NBN Co may update the map in the future in the event of boundary changes.

Downloads

Gungahlin’s copper countdown

30 April 2014

Media Release Template

Download (PDF - 264 KB)