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The nbn^® network is not currently available in your building

We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.

If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:

Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^{^}
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.

However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.

nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.^#

Please do not hesitate to contact us should you decide to request an installation in the future.

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Construction of the nbn^® network has started in your area

nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.

If you’re preparing to move in, please contact the developer for more information.

If you are the developer of this property, please speak to your nbn New Developments representative or contact us.

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We expect to have more information about the availability and technology in your area soon.

Please check back periodically for updates on when your premises will be ready to connect.

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The nbn^® network is not currently available at your premises

Despite nbn’s best efforts to connect the premises, the connection is prevented due to land geography or other significant barriers.

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Note: Some premises may require more work before they are ready to connect.

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More work required

Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.

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Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

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Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.

Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.

Disconnection information

Premises connected to the nbn^® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.

Planned technology

nbn Satellite*

Good news! It looks like your location may be eligible for the business nbn^® Satellite Service⁺. The business nbn Satellite Service is designed to support business-grade internet, data and voice services^§ to Australian businesses in remote and rural areas^{^}.

Disconnection information

Premises connected to the nbn^® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.

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nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster^™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.

The business nbn Satellite Service provides voice support for VoIP carriage and is not a voice provider.

An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).

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The next step is to contact a phone or internet provider and order an nbn powered plan.

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We’re planning to change your nbn technology.

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This location is connected to the nbn^® network

We’re planning to change your nbn technology.

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You're ready to change to a new nbn^® technology

Learn more about changing technologies

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Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

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The next step is to contact a phone or internet provider and order an nbn powered plan.

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This location is connected to the nbn^® network

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First communities for NBN fixed wireless service unveiled

03 August 2011

The information in this media release was accurate at the date of publication. It may no longer be current and you should not rely on this information.

Network serving half a million Australian premises scheduled for completion by 2015

Communities in five states and territories are set to become the first in the country to receive the National Broadband Network via NBN Co's high-speed fixed wireless service.

The first to receive the service will be homes, businesses and institutions in the less densely populated rural and regional communities that surround Geraldton (WA), Toowoomba (Qld), Tamworth (NSW), Ballarat (Vic) and Darwin (NT).

Customers in these areas are expected to be able to sign up with retail service providers to use the network, which uses the latest 4G technology, from the middle of next year.

The network is designed to deliver wholesale access speeds of up to 12Mbps*. NBN Co anticipates higher speeds becoming available as technology advances and the network is upgraded.

The fixed wireless component of the NBN rollout is expected to be completed by 2015 and aims to pass approximately half a million homes and business, four percent of the nation's total addressable premises. The timetable means that the fixed wireless rollout of the National Broadband Network is expected to be completed significantly earlier than the rollout of fibre optic cable.

To build the network will require the use of around 2300 masts. Where possible existing telecommunications masts will be used. Planning for the rollout is now underway and consultations have begun with local authorities representing the selected communities.

A fixed wireless service differs from mobile wireless networks in that it is designed to serve a precisely designated number of homes and businesses, each with a wireless receiver affixed to their premise. This enables NBN Co to deliver a more predictable level of service performance to premises in the specific coverage area compared to a mobile wireless network which is focussed on mobility.

Releasing the indicative maps of NBN Co's first five fixed wireless locations, the company's Chief Technology Officer, Gary McLaren said:

“The job of the National Broadband Network is to ensure every Australian has access to improved broadband, no matter whether they live in the city or the bush. The latest fixedwireless technology will allow us to deliver improved broadband access to those living in many smaller towns and sparsely populated areas.

"Those receiving our fixed-wireless service will benefit from the latest 4G fixed wireless technology. While wireless spectrum is shared between users, fixed wireless allows us to plan a network for a relatively predictable number of users in a given area. This permits greater consistency in the speed and quality of service the NBN Co network will provide to each home and business."

Today's announcement follows the awarding last month to Ericsson of a 10-year $1.1 billion contract to design, build and operate NBN Co's 4G fixed wireless network.

- ends -

MEDIA INQUIRIES:
Andrew Sholl
Phone 02 9927 4420
Mobile 0448 805 806

NOTES TO EDITORS

Maps of the indicative coverage areas for the first five fixed wireless locations are available at www.nbnco.com.au
Fixed wireless is wireless delivery of internet to the premises. Customers' computers and telecommunications equipment will connect to a modem which is physically connected to a transmitter pointed at a base station. Typically, the wireless transmitter is attached to the outside of a building.
NBN Co's fixed wireless service will be provided on a wholesale basis to retail service providers. These retail telecommunications providers are expected to develop a range of packages and plans to sell to consumers and businesses.
NBN Co plans to offer retail service providers wholesale broadband services designed for speeds of up to 12/1 megabits per second (Mbps)* at a uniform national wholesale access price of $24 a month across all three broadband technologies.
In fixed wireless and satellite service areas NBN Co will only be providing a broadband service. It will not be providing dedicated voice port equipment in these areas.

Retail service providers that offer fixed-wireless and satellite services acquired wholesale from NBN Co may elect to offer their customers voice-over-broadband products. Under the agreement entered into between NBN Co and Telstra, Telstra will not be obliged to decommission its copper line to premises which will be served by the NBN Co fixed-wireless and satellite service and are outside NBN Co's fibre to the premises network.

Under a separate agreement between Telstra and the Australian Government, which commences on 1 July 2012, Telstra is required to maintain its existing copper network in areas outside of NBN Co's fibre to the premises network to deliver the standard telephone service Universal Service Obligation. Further detail on this agreement is available at http://www.dbcde.gov.au/broadband/national_broadband_network/universal_service_policy

The National Broadband Network is designed to serve 100 per cent of the nation's addressable premises as follows:

Technology	% of addressable premises served	Estimated completion date	Estimated wholesale access speeds*
Fibre optic cable	93%	2021	Up to 12-100 Mbps*
Fixed wireless	4%	2015	Up to 12 Mbps*
Satellite	3%	2015	Up to 12 Mbps* (6 Mbps* for interim satellite solution)

* Speeds experienced by end-users will depend on a number of factors including the retail broadband plan they choose, their equipment and their in-premises connection.