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The nbn^® network is not currently available in your building

We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.

If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:

Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^{^}
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.

However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.

nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.^#

Please do not hesitate to contact us should you decide to request an installation in the future.

Next steps

Construction of the nbn^® network has started in your area

nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.

If you’re preparing to move in, please contact the developer for more information.

If you are the developer of this property, please speak to your nbn New Developments representative or contact us.

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We expect to have more information about the availability and technology in your area soon.

Please check back periodically for updates on when your premises will be ready to connect.

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The nbn^® network is not currently available at your premises

Despite nbn’s best efforts to connect the premises, the connection is prevented due to land geography or other significant barriers.

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Note: Some premises may require more work before they are ready to connect.

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More work required

Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.

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Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

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Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.

Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.

Disconnection information

Premises connected to the nbn^® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.

Planned technology

nbn Satellite*

Good news! It looks like your location may be eligible for the business nbn^® Satellite Service⁺. The business nbn Satellite Service is designed to support business-grade internet, data and voice services^§ to Australian businesses in remote and rural areas^{^}.

Disconnection information

Premises connected to the nbn^® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.

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nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster^™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.

The business nbn Satellite Service provides voice support for VoIP carriage and is not a voice provider.

An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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We’re planning to change your nbn technology.

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This location is connected to the nbn^® network

We’re planning to change your nbn technology.

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You're ready to change to a new nbn^® technology

Learn more about changing technologies

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Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

Choose a provider in your area

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Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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This location is connected to the nbn^® network

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‘Tis the season to get techie according to new nbn research

05 December 2016

Australians are set to have their most connected holiday season ever, with internet usage expected to surge by 30 per cent this December compared with the same time last year, according to a new research report released by nbn.

The nbn™ Season of Connectivity Report reveals increased access to fast broadband in Aussie households is allowing people to operate the latest smart home gadgets, connect with loved ones and enhance festive traditions like never before.

Key findings from the research include:

Giving the gift of presence: Spending time with family and friends topped the list as the most important part of the festive season with the majority of Australians (84 per cent) ranking it their key priority over the holiday period. One third of Aussies (33 per cent) indicated they would use video calling or video chat applications to connect with loved ones who can’t attend festive celebrations with more than half (54 per cent) planning to share holiday messages, video and images on social media.
Internet helping to reduce holiday stress: Almost half of Australians (45 per cent) will use the internet to find ways to help them reduce stress over the holiday period. Millennials are forging the way for a connected holiday season and are three times more likely to use the internet to help them plan the perfect festive gathering than their grandparents (59 per cent vs 19 per cent Baby Boomers).
Perfecting the festive feast online: Traditional Aussie prawns, ham and pavlova won’t cut it this year, with almost half of those surveyed (44 per cent) planning to use the internet to stream video tutorials to help them prepare new recipes and holiday meals. Australians are also planning to skip the queue at shopping centres by buying their holiday groceries online (31 per cent).
Stockings full of connectivity: One in five Australians (20 per cent) are expected to buy a gadget or internet connected device for a family member or loved one this year. Experts predict gaming consoles, Virtual Reality headsets and drones to be among the top tech gifts in 2016.

Digital Technology Futurist, Chris Riddell said:

“Increasing access to fast broadband via the nbn™ network and new technologies are redefining how we plan, entertain and gift during the festive season.

“In the past, being connected during the holiday season meant physically having to travel to be together. Technology has broken down the limitations of time and distance by allowing us to connect with friends and family from the comfort of our own home, allowing us to avoid missing out on precious memories.

“Time-poor Aussies are also turning to tech to help them discover new ways of preparing for the festive season by streaming video tutorials and avoid the mad shopping rush by buying their holiday groceries online.”

Visit the nbn™ ‘Season of Connectivity’ blog series to read the report and learn more about how access to fast broadband is transforming the way Australians celebrate the festive season.

There are more than 3.4 million homes and businesses around the country which can already connect to the nbn™ network with the rollout scheduled to be complete by 2020.

Media enquiries

Gina Murphy	nbn™ Media Hotline
Mobile: 0438 416 209	Phone: 02 9927 4200
Email: ginamurphy@nbnco.com.au	Email: media@nbnco.com.au

Media resources

Click here for video

Click here for images

Click here for audio

Click here for the nbn Season of Connectivity Report

Click here for the nbn Season of Connectivity Infographic

Notes to editors

References:

The nbn™ Season of Connectivity Report was conducted by Pure Profile in November 2016 and surveyed over 1,000 Australians aged 18 and over.
The average total data usage (upload and download) per end-user on services over the nbn network in December 2015 was 128GB per month and will rise to 165GB per month by December 2016.

About nbn:

nbn is building a new and upgraded, fast wholesale broadband network to enable communities across Australia to access fast broadband from their retail service provider. Our goal is to connect eight million homes and businesses by 2020.
Fast broadband like that delivered via the nbn™ network can provide a range of benefits for Australians such as opportunities to work from home, access to online education tools and options for on-demand entertainment.
End-user experience, including the speeds actually achieved over the nbn™ network, depends on the technology over which services are delivered to your premises and some factors outside our control like equipment quality, software, broadband plans, signal reception and how the end-user’s service provider designs its network.