New agreement with telcos to help lift consumer experience
NBN Co has signed a new contract with phone and internet providers that is designed to improve the quality and timeliness of the wholesale services it offers.
The contract, known as the Wholesale Broadband Agreement (WBA), requires NBN Co to meet enhanced service performance commitments for activations and fault restoration that will help further improve the experience of consumers on the nbn™ access network.
Connectivity and population growth projected to grow local economy
New research by leading KPMG Demographer, Bernard Salt reveals Busselton is set to become an entrepreneurial hotspot as a result of greater connectivity and projected population growth driven by the “e-change” movement.
NBN Co today released strong results across all key targets, demonstrating the company is on track to complete the rollout of Australia’s new broadband access network by 2020.
For the quarter ended 30 September 2017:
- Additional 708,000 premises ready for service, to reach 6.4 million in total;
- Additional 520,000 premises activated, to reach 2.9 million in total;
- $405 million revenue.
NBN Co Chief Executive Officer, Bill Morrow, will today address the Global Broadband Futures conference in Sydney – which brings together an acclaimed line up of international telecom executives.
Speakers at the event include: Mike McTighe, Chairman of UK network operator Openreach; Bruno Jacobfeuerborn, Chief Technology Officer of Deutsche Telekom; Byungki Oh, Vice President of Global Development at Korea Telecom; and Jeff Finkelstein, Executive Director of Advanced Technology of US cable operator Cox Communications.
NBN Co launches enterprise-grade enhancements for Australian businesses
06 November 2017
NBN Co today announced the launch of a number of product and service updates designed to help phone and internet providers meet market demand for medium, enterprise and government businesses migrating to the nbn™ broadband access network.
NBN Co invests in improving customer experience for Australian businesses
06 November 2017
New initiatives set to improve the connection and issues resolution process for business on the nbn™ broadband access network
NBN Co today announced the launch of a number of initiatives designed to improve the connection, migration and service experience for Australian businesses moving across to services on the nbn™ access network.
Aussie businesses set to tackle the lucrative Chinese consumer market
02 November 2017
Three Australian businesses have been announced as winners of the nbn Glocals Academy, which will see them upskill on everything from learning how to process overseas payments to finding a purchasing agent before launching their products internationally.
Soldiers closer to home thanks to nbn access network
27 October 2017
NBN Co – the company building Australia’s new broadband network – is partnering with the Australian Defence Force (ADF) to provide access to a world-class broadband network at around 400 Air Force, Navy and Army sites nationwide.
Ready, set, connect: how to get up to speed on the nbn™ network
28 July 2017
New research released today has revealed the majority of Australians (76 per cent) don’t know what internet speed they are receiving, with more than a third (35 per cent) of the nation unaware they have a choice in picking a speed tier when making the switch to a retail plan on the nbn™ network.
Going ‘Glocal’: Connectivity creating new business opportunities
19 June 2017
Increased connectivity as well as strong international demand for Aussie products and services is leading to growing global ambitions from small business owners with almost half (46 per cent) planning to operate overseas in the next twelve months according to new research.
nbn rolls out new world-leading broadband technology
16 June 2017
nbn has commenced the first stages of building its world-leading Fibre to the Curb (FTTC) access technology, which is set to benefit more than one million homes and businesses across the nation by 2020.
Gigabit speeds are around the corner for eligible homes and businesses in Sydney, Melbourne, Brisbane, Adelaide, Perth and the Gold Coast. The news comes as a result of nbn's trials of technology called DOCSIS 3.1 on its Hybrid Fibre Coaxial (HFC) network - previously Telstra's pay TV cable.
nbn – the company building and operating Australia’s broadband network – will today officially launch its new discount model for its Connectivity Virtual Circuit (CVC) charge to help improve consumer experience on the nbn™ network.
Ovum report - nbn is world leader in regional broadband investment
18 May 2017
nbn’s world leading Fixed Wireless network has passed a key milestone with the service now available to 500,000 premises in regional and rural Australia. The milestone coincides with new research from UK analyst firm Ovum which reveals that nbn is investing twice as much on regional broadband than our nearest international rival.
nbn 101: what you need to know about broadband speeds
15 May 2017
Are your broadband speeds not what you expected? nbn, the company building Australia’s new broadband access network is working with service providers to better inform Australians about how to get the most out of their internet connection.
TIO Report shows downward trend in nbn complaints figures
11 May 2017
The latest half-yearly Report from the Telecommunications Industry Ombudsman (TIO), released today, shows progress being made by nbn and industry in reducing the number of complaints to the TIO about services delivered over the nbn™ network, but that there is opportunity to further improve the consumer experience.
Smarter Aussies by 2021: Connected devices set to rise by 124 per cent
09 May 2017
• Telsyte’s Australian IoT@Home Market Study 2017 report, released today shows Aussies are set to become even more connected with the use of smart devices expected to rise by 124 per cent as the average household amount grows from 13.7 in 2017 to 30.7 in 2021.
Time working at home worth more than money to Aussie workers
30 April 2017
Aussies in search of a better work-life balance are turning to the internet to juggle their nine-to-five, with more than half the nation (51 per cent) willing to forgo a percentage of their pay in exchange for flexible working arrangements.
nbn has been granted membership of global cable research and development body CableLabs – becoming the first cable network operator in the Oceania region to be admitted to the prestigious not-for-profit organisation.
nbn has partnered with Nokia to trial new fibre technology NG-PON2 which could help nbn deliver symmetrical speeds of 10 Gigabits per second (Gbps) to its Fibre-to-the-Premises (FTTP) end user premises – ten times faster than the current top FTTP speeds of 1Gbps.
nbn Tropical Cyclone Debbie response and recovery update
07 April 2017
nbn’s Emergency Management and Field teams have been working around the clock to manage the impacts of Severe Tropical Cyclone Debbie to ensure the least disruption possible to the operation of our network.
Cyclone Debbie and aftermath – how to report impacts to your service
05 April 2017
In response to Tropical Cyclone Debbie and flooding across Queensland and Northern NSW, nbn has deployed field teams across impacted areas to ensure our network continues operating wherever possible. This includes positioning generators at priority sites where power outages continue and repairing damaged infrastructure as quickly as possible. The field teams consists of nbn employees, nbn delivery partners and nbn activations technicians. We ask for patience as nbn activation technicians are diverted from their normal duties to assist with the recovery.
Retailers are signing Australians up for fast internet over the nbn™ network at the quickest rate ever, with two million homes and businesses now connected and more than 4.5 million premises able to order a retail service over the nbn™ network.
nbn™ connected Aussies gobble up 23 per cent more data per year than the average home
05 April 2017
Homes connected to services over the nbn™ network are downloading around 144GB of data each month which is a 32 per cent year-on-year increase and around 1.2 times the national fixed-line average and 76 times the mobile average.
New forecasts from UK analyst firm Ovum predict that nearly 7 million Aussies will be subscribing to Over-the-Top (OTT) video services like Netflix and Stan by 2022 – a 170% increase from end-users in 2016.
In a quest to squeeze more valuable hours back in the day, new research released today shows Australian business owners are embracing access to fast broadband and cloud applications to help them save time and achieve a better work-life balance.
The latest report from Akamai again demonstrates the need to complete the rollout of the nbn™ network as soon as possible. nbn reiterates the importance of understanding what the report is detailing, which is average speeds delivered at a point in time across 10 million services most of which are old ADSL services, not the actual speeds the nbn™ network can deliver.
nbn – the company building Australia’s broadband network – today revealed details of the first areas set to receive its cutting edge Fibre-to-the-Curb (FTTC) technology.
Following a major update to the company’s address checker function on its website, the company has released details for around 700,000 homes and businesses which are expected to have the FTTC rolled out to their area.
A survey of people living in areas covered by fixed wireless services over the nbn – independently assessed as the equal best service of its type in the world - reveals 52 per cent don’t even know it’s available to them.
New CVC pricing model to drive enhanced broadband service
17 February 2017
nbn – the company building Australia’s broadband network – has announced it will be moving to a new discount model for its Connectivity Virtual Circuit (CVC) charge, to further encourage high quality broadband services on the nbn™ network.
nbn today released its financial results for the six months to 31 December 2016. With strong performance across all key metrics, the company is on track to reach the half-way complete milestone this year, further progressing towards its 2020 goal.
nbn reaches four million homes; network one third built
08 February 2017
nbn has reached a significant rollout milestone, with four million premises now Ready for Service (RFS) on the nbn™ network. This landmark means that the nbn™ network is now available to more than one third of all Australian premises.
nbn™ network to connect first wholesale mobile site
03 February 2017
nbn’s first Cell Site Access Service (CSAS) customer, Vodafone Hutchison Australia (VHA), will shortly switch on new coverage in Molong, NSW by using tower sharing and fibre services supplied by the nbn™ network.
Parents face ‘techno-guilt’ as digital becomes new standard in education
23 January 2017
The time Aussie students spend collaborating with classmates, accessing global experts and researching projects online at home is expected to sky rocket in the 2017 school year, according to new research released today.
Aussies turn to the internet for a little bit on the side (hustle)
15 January 2017
Aussies in search of greater life fulfilment and financial reward are predicted to take-up a ‘side hustle’ in the New Year by turning to the internet to sell their home-grown small business ideas, according to new research commissioned by nbn™.