The Sky Muster™ satellite service delivers the nbn™ broadband access network to homes and businesses in regional and remote Australia, via two state-of-the-art satellites. So, people across mainland Australia and Tasmania, and remote islands such as Norfolk Island, Christmas Island, Lord Howe Island and the Cocos (Keeling) Islands can now enjoy superfast^ internet speeds.
As well as the roof satellite dish installed on the home or business, Sky Muster™ satellite connections also require an nbn™ supplied modem to be installed at the point where the cable from the satellite dish enters the premises. This device requires power to operate, and can only be installed by an approved nbn™ installer or provider.
Contact your preferred Sky Muster™ provider to discuss your speed requirements. There are two wholesale speed options available to providers; superfast^ 25Mbps download with a 5Mbps upload, or 12Mbps download with a 1Mbps upload.
The 25Mbps (wholesale) download option is designed to provide homes and businesses with access to superfast^ broadband in regional and remote Australia.* 12Mbps (wholesale), which is not considered superfast^, may be similar to what many people currently experience on ADSL2.
Consider the number of users and types of applications within your household or business. If you have many users and many devices, and you plan to do things like stream video on a regular basis, you should discuss your speed options with your provider to work out the best nbn™ powered plan to suit your needs.
The nbn™ Sky Muster™ satellite service Fair Use Policy is in place to help ensure fair access to the service – especially during peak usage times. This Fair Use Policy applies between nbn and the provider.
Your provider will likely have a separate Fair Use Policy which applies to your premises – as satellite capacity is a limited resource. Some providers may have less capacity, which may not be noticed during off-peak times. But during peak hours, when there is more traffic, congestion may occur if your provider does not have enough network capacity- this can lead to slower speeds and the occasional 'buffering'.
nbn continues to work closely with providers to help ensure they manage their capacity properly, and so that everyone has access to a great online experience.
For more information on the nbn™ Sky Muster™ satellite service, nbn™ supplied equipment and other advice (i.e. migrating business services), download the product guides below :
The satellite dish may alternatively be mounted on your roof or gutter.
There is a high demand for the Sky Muster™ satellite service, and as such there could be a waiting period before your provider places your order with nbn.
In order for nbn to manage the demand and requirements of the installers who travel to each regional location to install the Sky Muster™ satellite service. Workloads are managed to achieve the most number of installations per day.
1. When you place your order with your provider, they will inform you as to when they expect to place the order with nbn.
2. After your provider has placed your order with nbn, you can generally expect to hear from an installation partner within five business days- with a suggested date and time for your installation.
In some cases, where there is excessive demand, it may take more than five business days for an installation partner to make contact with you after your provider has placed the order with nbn. If 10 business days have passed and you have not heard from an installation partner, please contact the provider who you placed the order with and ask them to follow up for you.
Some premises may be eligible for multiple Sky Muster™ satellite installations. For example, several families living in different addressable premises on the one farm may qualify for additional services, and may be eligible for their own Sky Muster™ satellite dish and service to be installed – including their own Network Termination Device (NTD). Your provider can advise you of your eligibility.
nbn has a goal to deliver superfast^ broadband to all Australians, no matter where they live. nbn does that within the Fair Use Policy and other rules for service provision (e.g. premises need to be permanent, addressable residences or businesses that are occupied at least 90 days a year).
All residents and businesses in a Fixed Wireless coverage area that are eligible to receive a Fixed Wireless connection will be written to when the technology is available in their area (subject to meeting certain requirements).
You should first consider any existing contracts you have in relation to the services you already have installed. Talk to your preferred provider if you're thinking about switching.
Asymmetric Digital Subscriber Line (ADSL) refers to the existing copper wiring network.
You can keep your copper line after the Sky Muster™ satellite service equipment is installed. You should check with your provider to confirm that they will continue to offer ADSL services in your area.
nbn can only provide data services to nbn™ Fixed Wireless and Sky Muster™ satellite areas, and does not offer a dedicated telephone service for these technologies. You have the choice to keep your dedicated copper line telephone service; or to discuss the option for a Voice over Internet Protocol (VoIP) service with your provider.
The way a phone or internet provider configures and shapes their network can have an effect on how you experience the internet – particularly during peak usage times. Talk to your provider to understand how they approach congestion during peak usage times to help you to choose what is right for you.
*Your experience including the speeds actually achieved over the nbn™ network depends on the technology over which services are delivered to your premises and some factors outside our control like your equipment quality, software, broadband plans and how your service provider designs its network.