Medical Alarm Register - Frequently Asked Questions

The Register is designed to help support medical alarm users during the move to the nbn™ network.

It will enable nbn to access information about the locations that have medical alarms placed on the Register.

Most medical alarms operate over the telephone network and make calls, when an alarm is triggered.

Any alarms using services that haven’t been moved to the nbn™ network and are still using the existing network when it is disconnected, will stop working.

Register your alarm  

We only collect the information that is necessary to operate the Register, manage the transition to the nbn™ network and help protect users of medical alarms. This includes the address of the property and contact details.

The Medical Alarm Register has been carefully designed to comply with all Australian privacy legislation. nbn’s privacy policy can be found at www.nbn.com.au/privacy.

Registering on the Medical Alarm Register is free of charge.

A standard installation of nbn™ equipment is also currently free of charge. Most medical alarm users will need to make some in-home wiring changes to use their alarm on the nbn™ network. Ask your medical alarm service provider if you will need in-home wiring changes to use your alarm on the nbn™ network. Wiring changes beyond the installation of the nbn™ connection box aren’t included in the free standard installation.

Ask your phone company or internet service provider if they offer an in-home wiring service and if there are any charges – some providers include this as part of their package for the move to the nbn™ network. 

Yes. Priority Assistance services are available for individuals with diagnosed life-threatening medical conditions.

Call your preferred phone company or internet service provider, tell them you have a Priority Assistance service and that you need the same service levels over the nbn™ network.

Additional contact information

Services for people with hearing or speech impairment

If you have a hearing or speech impairment, contact us through the National Relay Service:

  • TTY phone 1800 555 677 and enter 1800 227 300
  • Speak and Listen users phone 1800 555 727 and enter 1800 227 300
  • Internet relay users connect to internet-relay.nrscall.gov.au and enter 1800 227 300.
Translating or interpreting services

If you need an interpreter, please call the Translating and Interpreting Service (TIS National) on 131 450 and ask for the NBN Co Contact Centre on 1800 227 300

Register a medical alarm