An easy guide to getting connected

Below you’ll find some tips and information to help you with the process of getting connected to the nbn™ network.

Where to start:

Choose a provider

Contact your current phone and internet provider. Or, choose a new provider, from our provider list.

Call your chosen provider

Speak to your preferred provider about selecting a service over the nbn™ network that suits your specific needs.

Questions to ask your preferred provider

  • What type of speed plan should I get? When selecting your plan and speed, think about the way you use the internet at home. Do you send a lot of emails? Or perhaps make a lot of video calls? These answers will help your preferred provider find the right plan for you. Learn more about your choice of speeds
  • Will any of my existing services like my telephone or my medical alarm be affected when I switch? Learn more about medical alarms and the nbn™ network.
  • What can I expect on installation day?
  • How long will the nbn™ technician take to install everything?
  • What kind of equipment will be installed at my house?
  • Are there any additional costs associated with signing up to a service over the nbn™ network i.e. cost of modems? Contract vs month-to-month?
  • Do I need a new modem? And where is the best place to put the internet box i.e. modem?

Learning the internet basics

If you or someone you know would like extra assistance using the internet, there are a number of online resources available that can help:

nbn online info sessions

nbn offers free information sessions either one-to-one or as a group, at a time that suits you. Simply join over video or telephone.

Be Connected website

Another useful resource is the eSafety Commissioner’s Be Connected website.

For help and information

Your preferred phone and internet provider will be the best point of contact for any questions you may have about getting connected. There is also a “how-to-connect” page on our website, with information around installations, device compatibility and more.

Protect yourself from scams

Find out how to keep an eye out for scams, and what to do if you think you’ve been scammed.

Device compatibility
How your broadband gets to you
The rollout of the nbn™ access network will involve new technologies, and some existing devices including many medical alarms, may not be compatible with these at all times. You should contact your equipment provider to find out if your alarm or other equipment will work when connected to the nbn™ access network and what alternative solutions are available. For more information, visit