COVID-19 Business Package Update

nbn helping to support Australian businesses 

To help Australians respond to the COVID-19 pandemic, nbn is providing up to $50 million to assist phone and internet providers to support businesses which are experiencing very challenging times.

Among other things, this funding will help phone and internet providers keep business customers in financial hardship connected in these difficult times. Participating phone and internet providers will establish their own offers in relation to nbn’s financial hardship support offer.  

nbn is also supporting phone and internet providers to assist small and medium businesses with access at no additional cost to new connections of specified wholesale business grade products, to help them to maintain or re-establish their businesses, once this crisis passes


How do I know if I’m eligible?

These offers are available for eligible businesses. You can contact your phone and internet provider and they will help determine if you are eligible for assistance. 

Frequently asked questions

Depending on your need for financial relief and required business connectivity, your phone and internet provider will advise the relevant fee for monthly costs and the period of the offer on your nbn™ service. The financial hardship assistance period commenced in April 2020 and will run to September 2020. The offer for access at no additional cost to new connections of specified wholesale business grade products commenced in April 2020 and will run to January 2021.
Connection times are taking longer during the COVID-19 pandemic because of high demand. nbn is striving to complete all new connections as quickly as possible.
nbn will begin charging phone and internet providers regular prices for services at the end of the assistance period. Please contact your phone and internet provider to ask what happens at the end of the assistance period and make sure you agree and understand any ongoing costs.
nbn’s financial hardship support offer applies to existing nbn™ powered plans as well as new plans. Participating phone and internet providers will establish their own offers in relation to nbn’s financial hardship support offer. Please contact your current phone and internet provider to learn more.

More about our $150 million relief and assistance package

COVID-19 Emergency and essential services

COVID-19 Education assistance package