Special Services frequently asked questions


*The nbn™ network is replacing most of the traditional landline networks for phone and internet services, including copper and the vast majority of HFC networks. Services provided over existing fibre networks (including in-building, health and education networks) and some Special Services may not be affected. To find out if your services will be affected, and applicable disconnection dates, please contact your current phone or internet provider.

# Disconnection dates vary and not all Special Services will be disconnected – whether a service will be disconnected, and the timing of disconnection will depend on factors including the type of Special Service, when the nbn™ broadband access network is available, which nbn™ access technology is available and whether Telstra has issued a BAU product exit in respect of a Special Service. To find out if your services will be affected, and applicable disconnection dates, contact your current phone or internet service provider.