The nbn™ Business Operations Centre (BOC) – 24/7 nbn™ service
Our team of dedicated service managers specialise in connections and assurance for all of our nbn™ business customers. All services will be managed by a dedicated team that understands Australian businesses, providing business connection and assurance support.
Key features include:
- A point of contact for all our business end customer matters.
- An Assurance team based in Australia – available to providers 24 hours a day, 7 days a week.
- Quicker fault resolution through end-to-end case management.
- We employ a business process methodology across all operational processes and have access to a significant pool of process analysts to implement improvements.