NBN Co is committed to providing high levels of service to RSPs and end users. We aim to provide reliability, availability and security.
NBN Co plans to deliver not only an excellent product but also provide the necessary business and operational support systems to as effective customer interfaces.
NBN Co plans to build a low-touch, self-serve, business and operational support environment that will:
- Cope with high transaction volumes with variable peaks
- Provide transparent processes and automated systems for ordering, provisioning, assurance and billing.
- Ensure equivalence of access for service providers regardless of size and capabilities.
- Provide seamless interworking to access seekers such as retail service providers, so they can add, delete or modify services as simply as possible.
Further information relevant to RSPs and WSPs can be found on the Industry Engagement page.
Building broadband for all Australians
