Determining whether your EFTPOS terminal will still work with the NBN depends on how it connects to the bank. There are several ways EFTPOS terminals can connect to the bank:
- Over an ISDN service (a digital service provided over phone lines)
These may continue working as normal -- Telstra is not switching off its ISDN lines at the same time as standard phone lines. For more information on ongoing availability of ISDN, please see Specialised telecommunications service upgrades
- Over PSTN (standard phone lines)
Please speak to your phone service provider, EFTPOS provider and/or bank to check whether your EFTPOS terminal will continue to work on the NBN-based phone service
- Over the internet using Internet Protocol (IP)
These should continue working on internet services provided over the NBN. Please confirm with your EFTPOS provider whether your EFTPOS terminal has any special requirements other than a standard internet connection.
- Over a mobile network
The rollout of the NBN fibre network will not affect these, as mobile networks are completely separate to the NBN.
If you're not sure how your EFTPOS machine connects to the bank, please ask the provider of the EFTPOS machine for more information.
Banks and telecommunications companies are working on providing internet-connected (IP) EFTPOS terminals more broadly, so if you are interested in switching over to one, ask the provider of your EFTPOS machine. These terminals securely connect to banks over internet services without requiring a phone service, and may have the advantage of processing transactions quicker than older terminals.
The NBN is capable of supporting fax services. The service can be supported over the NBN Connection Box's UNI-V port, but you need to speak to your phone and internet service provider to ensure they are offering this service and that they support transmission of faxes.
If you don't receive your voice service via the NBN Connection Box's "UNI-V" port, you will need to ask the provider whether its service supports sending and receiving faxes and to check if your existing equipment will continue to work.
Teletypewriter (TTY) devices
The NBN is capable of supporting the operation of TTY devices, but you need to speak to your phone service provider to determine if their phone service over the NBN meets the requirements of the TTY equipment. Some service providers sell or rent TTYs and similar equipment to their customers, and may be able to provide assistance using or setting up this equipment or obtaining alternative equipment.
What won't work with the NBN?
Anything that uses 'pulse dialling' (e.g. non-touchtone dialling) won't work over an NBN-based phone service. This includes old rotary-dial phones.
Tone dialling was introduced in Australia around 30 years ago, so systems that still use pulse dialling are likely to be very old.
If you do have a device or system that uses pulse dialling, contact the manufacturer of the system or a technician that specialises in maintaining those systems to see if the system can be upgraded to use tone dialling. You will also need to check with the provider of your phone service to see whether the communication protocols used by the system will work over the phone service provided over the NBN.