During the planning and design phase, nbn will consult with local government on the design of the network to optimise its design prior to the rollout. A member of nbn’s Community Affairs Team is assigned to the council and is responsible for conducting the initial design briefing sessions with all the appropriate council stakeholders. In the initial engagement period, nbn will request the council to provide a wide range of local information to ensure that the rollout is planned to run as smoothly as possible. nbn will keep communities informed and will want to work with councils at the earliest opportunity to ensure that local residents and businesses within the community are prepared for the rollout of the nbn™ network.
We will also work closely with councils in developing community engagement plans and media events to understand and utilise local knowledge and channels such as; associations, business and community groups. We will also discuss any legacy issues from previous infrastructure projects and other advice that council may be able to provide to assist with a smooth rollout. We may also jointly prepare or discuss media releases and other communication activity to ensure the best cut through of the rollout messages.
Construction of the nbn™ network involves installation work to connect the individual homes, multi dwelling units, government buildings and businesses to the nbn™. Some of the nbn™ network is constructed by delivery partners and their subcontractors under contract with nbn while other elements of the rollout are directly managed by us. We will introduce contractors to local government stakeholders to help minimise obstacles in the construction rollout and establish on-going meetings with appropriate local government staff to obtain first-hand feedback on any issues.
Once construction is completed and the nbn™ network is live, residents and business owners will be able to order the services they require through their preferred service provider. Our aim is to work closely with local government to help inform and transition residents and businesses over to the nbn™ network as quickly as possible.
In areas where nbn™ fibre is installed, nbn will replace most existing landline phones, ADSL internet and Telstra cable internet networks. The existing networks will be permanently disconnected - generally around 18 months after the nbn™ network becomes available in your local area. All fixed wireless and satellite areas will retain their copper phone lines*.
*Services not replaced by the nbn include some TransACT, OptiComm, some Telstra Velocity services and others. For a full list please visit nbn.com.au/switchoff or call us on 1800 687 626. Optus cable internet services may be switched off on a different date and existing customers will be advised separately.