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The nbn^® network is not currently available in your building

We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.

If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:

Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^{^}
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.

However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.

nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.^#

Please do not hesitate to contact us should you decide to request an installation in the future.

Next steps

Construction of the nbn^® network has started in your area

nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.

If you’re preparing to move in, please contact the developer for more information.

If you are the developer of this property, please speak to your nbn New Developments representative or contact us.

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We expect to have more information about the availability and technology in your area soon.

Please check back periodically for updates on when your premises will be ready to connect.

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The nbn^® network is not currently available at your premises

Despite nbn’s best efforts to connect the premises, the connection is prevented due to land geography or other significant barriers.

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Note: Some premises may require more work before they are ready to connect.

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More work required

Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.

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Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

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Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.

Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.

Disconnection information

Premises connected to the nbn^® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.

Planned technology

nbn Satellite*

Good news! It looks like your location may be eligible for the business nbn^® Satellite Service⁺. The business nbn Satellite Service is designed to support business-grade internet, data and voice services^§ to Australian businesses in remote and rural areas^{^}.

Disconnection information

Premises connected to the nbn^® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.

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nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster^™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.

The business nbn Satellite Service provides voice support for VoIP carriage and is not a voice provider.

An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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We’re planning to change your nbn technology.

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This location is connected to the nbn^® network

We’re planning to change your nbn technology.

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Next steps

You're ready to change to a new nbn^® technology

Learn more about changing technologies

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Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

Choose a provider in your area

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Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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Learn more

This location is connected to the nbn^® network

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NBN to complete first copper countdown

22 May 2014

15 pioneering communities to become the first to switch over to the NBN

Nineteen thousand families and businesses located in fifteen pioneering communities across Australia are poised to complete the transition to the NBN.

Existing landline phones, ADSL internet and Telstra cable internet services in these areas will be switched off officially from 23 May 2014.*

These include homes and offices located in:

Armidale, Minnamurra and Kiama Downs in New South Wales;
South Morang and Brunswick in Victoria;
Townsville, Aitkenvale and Mundingburra in Queensland;
Willunga in South Australia; and
Deloraine, George Town, Kingston Beach, Sorell, St Helens and Triabunna in Tasmania

John Simon, Chief Customer Officer for NBN Co, said:

“These homes and businesses are at the forefront of the first nationwide upgrade of its kind to Australia’s fixed-line telecommunications system in more than 100 years.

“By the time the rollout of the NBN is complete, every home, business and community across Australia will have access to fast broadband, enabling us to participate more fully in the global digital economy.

“The overwhelming majority of people in the affected areas have made the switch to the NBN over the 18 months since the countdown began and are enjoying the benefits of fast broadband.

“Any family or business that is yet to make the switch can choose to place an order with their preferred phone company or internet service provider or they can stick with a mobile or other wireless solution. The choice is up to them. **

“But we are working hard with the industry to ensure that no-one in these areas who wants the NBN is left behind.”

NBN Co urges the few remaining home and business owners who have not yet made the switch to contact their preferred phone company or internet service provider and place an order for services over the NBN as soon as possible.

The move to the NBN is not automatic – home and business owners need to take the following steps to connect:

1. Contact your preferred internet service provider or phone company:

a. If you have a medical alarm or alert (or a family member, carer or friend) you are encouraged to register your details with NBN Co’s Medical Alarm Register by calling 1800 227 300 or complete the online form at: nbnco.com.au/medicalregister.

b. If you have an EFTPOS terminal, fax or alarm system, call the provider of that service (for example your bank) to ask what internet or landline phone services over the NBN will support the device.

c. If your building has an emergency lift phone and/or a fire indicator panel you are encouraged to register your details with NBN Co so these services can be identified by calling 1800 687 626.***

d. Contact your preferred phone company or internet service provider and discuss your requirements.

2. Choose: a plan that suits your needs.

3. Order: your service over the NBN as soon as possible.

More information about the steps residents and businesses need to take to switch to the NBN as well as a list of service providers can be found at: nbnco.com.au/switch.

These are the first areas in Australia scheduled to switch over from the existing copper network, from 23 May 2014, with further areas planned to follow later in the year.

Queensland:

Further areas planned to switch over in the coming months include:
Parts of Toowoomba – from 28 August 2014
Parts of Aspley – from 28 September 2014

New South Wales:

Further areas planned to switch over in the coming months include:
Parts of Coffs Harbour – from 17 July 2014
Parts of Gosford – from 5 October 2014

Tasmania:

Further areas planned to switch over in the coming months include:
Parts of South Hobart – from 29 September 2014
Parts of Midway Point – from 23 October 2014
Parts of Scottsdale – from 23 October 2014
Parts of Smithton – from 23 October 2014

ACT:

Further areas planned to switch over in the coming months include:
Parts of Gungahlin – from 17 July 2014

Victoria:

Further areas planned to switch over in the coming months include:
Parts of Bacchus Marsh – from 5 October 2014

NBN Co Media enquiries:
Dan Chamberlain
danchamberlain@nbnco.com.au
0400 569 951

NBN Co Media Hotline
02 9927 4200
media@nbnco.com.au

Media materials:

Download supporting video, audio and image files

Our connected country - An infographic

Notes to editors:

As part of the Statement of Expectations released in April 2014, NBN Co is working to ensure all Australians have access to very fast broadband as soon as possible, at affordable prices, and at the least cost to taxpayers. The Statement allows for the NBN to be built in the most cost-effective way using the technology best matched to each area of Australia.
The rollout maps on the NBN Co website are intended to be an accurate picture of the state of the rollout as it stands today. The maps will be updated as the shape of future rollout becomes clearer.
Areas within suburbs will have different switch off dates depending on when the NBN becomes available to their premises.
Home and business owners who are scheduled to have their landline phone, ADSL internet and Telstra cable internet services disconnected have been sent letters from NBN Co with details about how to switch to the NBN.*
Homes and businesses that have existing medical or security alarm systems should contact their alarm provider and phone company to enquire about their current system and how it will work over the NBN.

* Services not replaced by the NBN include some TransACT, OptiComm, some Telstra Velocity services and others. For a full list please visit nbnco.com.au/switch or call us on 1800 687 626. Optus cable internet services may also be switched off on a different date and existing customers will be advised separately.

** Residents and businesses who have special equipment that connects over a phone line, such as a monitored security or fire alarm, EFTPOS machine, lift phone or medical monitoring device, should contact the supplier of the device or monitoring service for further advice on what needs to be done for it to work over the NBN. For more information visit nbnco.com.au/alarms

*** Due to specific in-building cabling requirements NBN Co is working closely with industry to develop solutions to migrate emergency lift phones and fire indicator panels. NBN Co does not currently intend to disconnect any registered existing lift phone and fire indicator panel services in your area. A register has been set up to identify where these services are located and to support continuity of service for both lift phones and fire indicator panels. If you do not register these services with us before 23 May 2014, your emergency lift phone and fire indicator panel will be disconnected from this date. You should be aware that disconnection of these essential building communications services could result in undetectable failure of fire indicator panels and emergency lift phones in the building.