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The nbn^® network is not currently available in your building

We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.

If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:

Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^{^}
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.

However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.

nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.^#

Please do not hesitate to contact us should you decide to request an installation in the future.

Next steps

Construction of the nbn^® network has started in your area

nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.

If you’re preparing to move in, please contact the developer for more information.

If you are the developer of this property, please speak to your nbn New Developments representative or contact us.

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We expect to have more information about the availability and technology in your area soon.

Please check back periodically for updates on when your premises will be ready to connect.

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The nbn^® network is not currently available at your premises

Despite nbn’s best efforts to connect the premises, the connection is prevented due to land geography or other significant barriers.

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Note: Some premises may require more work before they are ready to connect.

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More work required

Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.

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Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

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Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.

Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.

Disconnection information

Premises connected to the nbn^® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.

Planned technology

nbn Satellite*

Good news! It looks like your location may be eligible for the business nbn^® Satellite Service⁺. The business nbn Satellite Service is designed to support business-grade internet, data and voice services^§ to Australian businesses in remote and rural areas^{^}.

Disconnection information

Premises connected to the nbn^® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.

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nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster^™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.

The business nbn Satellite Service provides voice support for VoIP carriage and is not a voice provider.

An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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We’re planning to change your nbn technology.

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This location is connected to the nbn^® network

We’re planning to change your nbn technology.

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Next steps

You're ready to change to a new nbn^® technology

Learn more about changing technologies

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Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

Choose a provider in your area

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Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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Learn more

This location is connected to the nbn^® network

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National Broadband Network rollout continues in Fraser Coast

25 February 2014

The information in this media release was accurate at the date of publication. It may no longer be current and you should not rely on this information.

NBN Co to hold community information sessions on 11 & 12 March, 2014

As part of the ongoing rollout of the National Broadband Network (NBN), NBN Co has begun lodging planning submissions with Fraser Coast Regional Council for new fixed wireless facilities and will hold two community information sessions on the 11 and 12 March 2014.

The facilities will be dedicated to delivering fast, fixed wireless internet services to the smaller townships and rural residential areas in the Fraser Coast region.

The areas within the Fraser Coast region that will benefit from the proposed fixed wireless installations include:

· Bauple

· Bauple Forest

· Boonooroo

· Burrum River

· Craignish

· Dundathu

· Dundowran

· Glenorchy

· Howard

· Maaroom

· Mungar

· Nikenbah

· Pacific Haven

· Pilerwa, Poona

· St Helens

· Sunshine Acres

· Takura

· Tiaro

· Tinana

· Torbanlea

· Tuan

· Walligan

“Anyone interested in learning more about the proposed facilities are invited to attend one of two community information sessions held at the Maryborough City Hall on Tuesday, 11 March 2014, or Hervey Bay Arts & Crafts Village Hall on Wednesday, 12 March 2014 between 3pm and 7pm,” NBN Co spokesperson Ryan Williams said.

“For decades, rural and regional Australia has been left behind when it comes to telecommunications. The fixed wireless service is designed to provide access to internet speeds and bandwidth that many in the big cities currently take for granted.

“This is good news for residents and businesses in the region, many of whom currently have few options to access fast internet services. They will be among the first in the Fraser Coast region to connect to the NBN.

“With the NBN the whole family can get on line at once, opening up opportunities for homes, businesses and the wider region to participate in the digital age. Fast broadband can also help deliver improved access to health, education and entertainment,”* Mr Williams said.

NBN Co’s fixed wireless service offers wholesale download speeds of up to 25 megabits per second and wholesale upload speeds of up to five megabits per second to retail service providers.**

NBN Co’s fixed wireless facilities are designed to service less densely populated communities across Australia surrounding major townships, which are not large enough to receive fixed line broadband.

The fixed wireless network in your area is subject to change as the number of fixed wireless facilities could ultimately be amended.

Media enquiries

Grant Thomas

Mobile: 0417 554 787

Notes to editors

Fixed wireless services are delivered by radio communications via antennas that transmit a signal direct to a small outdoor antenna on your home or business.
Before the network equipment is installed a service validation test will be carried out.
In fixed wireless areas copper phone lines will remain in place to provide a landline telephone service.
NBN Co’s fixed wireless and satellite networks will serve communities with low population density where it is impractical or uneconomical to roll out fixed line technologies.
A standard installation of NBN equipment is currently free of charge. Residents should ask their preferred service provider if they have any other fees.
For more information visit www.nbnco.com.au

* Your experience including the speeds actually achieved over the NBN depends on some factors outside our control like your equipment quality, software, broadband plans and how your service provider designs its network.

** We’re designing the NBN to provide these speeds to our wholesale customers, telephone and internet service providers. End user experience including the speeds actually achieved over the NBN depends on some factors outside our control like equipment quality, software, broadband plans and how the end user’s service provider designs its network.