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The nbn^® network is not currently available in your building

We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.

If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:

Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^{^}
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.

However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.

nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.^#

Please do not hesitate to contact us should you decide to request an installation in the future.

Next steps

Construction of the nbn^® network has started in your area

nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.

If you’re preparing to move in, please contact the developer for more information.

If you are the developer of this property, please speak to your nbn New Developments representative or contact us.

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We expect to have more information about the availability and technology in your area soon.

Please check back periodically for updates on when your premises will be ready to connect.

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The nbn^® network is not currently available at your premises

Despite nbn’s best efforts to connect the premises, the connection is prevented due to land geography or other significant barriers.

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Note: Some premises may require more work before they are ready to connect.

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More work required

Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.

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Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

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Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.

Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.

Disconnection information

Premises connected to the nbn^® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.

Planned technology

nbn Satellite*

Good news! It looks like your location may be eligible for the business nbn^® Satellite Service⁺. The business nbn Satellite Service is designed to support business-grade internet, data and voice services^§ to Australian businesses in remote and rural areas^{^}.

Disconnection information

Premises connected to the nbn^® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.

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nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster^™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.

The business nbn Satellite Service provides voice support for VoIP carriage and is not a voice provider.

An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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We’re planning to change your nbn technology.

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This location is connected to the nbn^® network

We’re planning to change your nbn technology.

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You're ready to change to a new nbn^® technology

Learn more about changing technologies

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Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

Choose a provider in your area

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Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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Learn more

This location is connected to the nbn^® network

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Bricks and clicks: broadband boosts Tasmanian retail sector

22 August 2016

Tasmanian retailers embrace e-commerce to reach new markets

Tasmania has recorded the highest retail sales growth of all the states in the last financial year as more business owners embrace the benefits of having a physical and online point of sale.

New figures from the Australian Bureau of Statistic (ABS) reveal the states retail sales grew by 4.6 per cent, followed by Victoria and the Australian Capital Territory with 3.9 percent and 3.8 percent growth*.

This trend follows a recent report conducted by the University of Melbourne which reveals small and medium businesses will contribute an additional $4 billion to the Australian Gross Domestic Product each year following the completion of the nbn™ network rollout with e-commerce listed as the largest driver of business efficiency**.

Australian Retailers Association Executive Director, Russell Zimmerman says the growth can be attributed to strong tourism numbers and a shifting retail landscape with more businesses appreciating the value of a multi-channel business model and growing online activity.

“Customers will always value the ability to shop at their own convenience and with a new host of online advancements enabling retailers to merge online and offline shopping worlds, Tasmanian products are more accessible than ever.”

nbn’s Executive General Manager of Business, Ben Salmon says universal access to fast broadband is encouraging more Australian business owners to embrace online sales systems to increase productivity, lower costs, improve customer service and access new markets.

“Many small businesses now have the necessary tools to get online. We’re already seeing examples of traditional retail businesses utilising the nbn™ network to develop an online presence to market their business and reach new customers outside of their local town.”

Local Tasmanian retailer, Smitten Merino decided to combine a shop front and online store to ensure they could cater to customers across the country and internationally, as well as their local city.

“Our store supports local suppliers with all products sourced, designed and manufactured in Tasmania. Hobart isn’t a big city and in order to reach a larger customer base, I knew I had to develop an online store to remain competitive in the retail market” says Smitten Merino owner Nicola Mason.

“Having access to fast broadband is imperative to running my online store as I can easily access stock in real-time and seamlessly connect with my domestic and global customers and suppliers. “

There are more than 3 million homes and businesses around the country which can already connect to the nbn™ network with every Australian set to have access by 2020.

Media enquiries

Talia Spink	nbn™ Media Hotline
Phone: 0488 902 436	Phone: 02 9927 4200
Email: taliaspink@nbnco.com.au	Email: media@nbnco.com.au

Resources

Images

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Notes to editors

References:

*Australian Bureau of Statistics 8501.0 Retail Trade, Australia, June 2016: http://www.abs.gov.au/AUSSTATS/abs@.nsf/Lookup/8501.0Main+Features1Jun%202016?OpenDocument
**Research performed at the Centre for Energy-Efficient Telecommunications (CEET) at the University of Melbourne. For a detailed summary of the research, see the CEET White Paper Economic Benefit of the National Broadband Network, available at http://ceet.unimelb.edu.au/publications/downloads/ceet-economic-impact-nbn.pdf. In this press release, the emphasis is specifically on the benefits from e-commerce and cloud computing for small and medium enterprises.

About nbn:

nbn is building a new and upgraded, fast wholesale broadband network to enable communities across Australia to access fast broadband. Our goal is to connect eight million homes and businesses by 2020.
Fast broadband like that delivered via the nbn™ network can provide a range of benefits for Australians such as opportunities to work from home, access to online education tools and options for on-demand entertainment.
End-user experience, including the speeds actually achieved over the nbn™ network, depends on the technology over which services are delivered to and end user’s premises and some factors outside our control like equipment quality, software, broadband plans and how the end-user’s service provider designs its network.