At nbn ensuring the safety of communities, the environment and our workers is the most important job we have and one of our core values. We are dedicated to building a culture of excellence in safety and continually improving safety practices to meet the best standards in the industry.
Our Safety and Environmental Management Systems have been certified to Australian and International Standards AS4801 and ISO 14001. With more than 2,000 staff and even more contractors working with us across the country, nbn works to ensure Health, Safety and Environment (HSE) best practices are a normal part of everybody’s job. To work on the nbn™ network, employees and contractors need to undertake training courses and demonstrate that they are able to identify, assess and control potential workplace HSE hazards.
nbn plans to connect every Australian home and business to the nbn™ network by 2021. This also means we plan to build the network in almost every community across Australia. While we are working in the community, you may see safety equipment and construction materials (such as rolls of green fibre) as well as our contractors using machinery including excavators and directional drills.
There may also be short-term traffic disruptions, pedestrian detours or parking restrictions associated with our work. We will make every effort to minimise possible inconveniences to you and your neighbours and will ensure all worksites have the appropriate signage and barricading in place. When in the vicinity of an nbn™ network worksite, we advise you to always follow safety instructions and adhere to pedestrian and traffic detours to help us ensure the safety of you, your family and your community.
nbn fibre optic rollout involves the installation of the fibre optic cable and presence of related equipment in public streets. To minimise the need for any digging in streets we plan to use existing pits and pipes whenever possible. Workers will barricade the area to restrict access to open pits and manholes, but please be watchful for hazards and inform us if you have concerns.
Older pit and pipe telecommunications infrastructure may contain asbestos, which was a commonly used building material until the 1980s. As part of the upgrade to Australia’s communication network, nbn and Telstra construction workers will be working with the existing infrastructure and may therefore come across asbestos.
nbn has strict requirements for working with materials which may contain asbestos. These include procedures for the management and safe removal of asbestos. Telstra and nbn workers must comply with all relevant laws and regulations when doing this work, including those dealing with asbestos.
If you have a concern about specific work being conducted in your area we encourage you to contact us on 1800 687 626.
Further information can be found at www.telstra.com.au/abouttelstra/advice/asbestos-info/
For general information on asbestos in Australia please visit www.asbestosawareness.com.au
When you order a nbn™ service from a phone or internet service provider, an installer will be sent to your home or business to connect the service. This normally involves drilling a small hole through your wall and feeding the fibre optic cable from the nbn™ utility box which will be mounted on the outside of your home or business to the internal nbn™ connection box. In some cases, installers may also need to access your roof, ceiling space or to work from a ladder.
Make sure you advise the installer of any safety issues you are aware of on the property, for example:
In some cases, an installer may suspect and/or assume that asbestos-containing materials are present because of the age of the building. Where asbestos or asbestos-containing material is identified or assumed to be present in a property, the installer will consider options to avoid disturbing that material or area of the property, and will use accepted work practices to ensure, so far as is reasonably practicable, the safety of themselves and the occupants of the property.
It’s important to keep clear of the installer’s work area and to ensure that any children or pets are also kept clear. Often pets, particularly dogs, can be very protective of their home and family and as a result aggressive to strangers, especially when they’re in your yard or home. The safety of our employees is most important to us, and we want to avoid them being injured or bitten by pets while on the job. You can help us in this by alerting the installer if you have a dog or other pet and keeping them safely away from the installer’s work area.
If you have any issues or questions about the rollout process in your street, neighbourhood, home or business, please contact us on 1800 687 626.