Fixed line installation inside the home

What does the installation involve?

Connecting your home to the National Broadband Network (NBN) usually involves installing equipment inside your home. We will notify you when your home is ready for connection and installation. 

You can then contact your preferred phone company and internet service provider to order services and arrange installation of the NBN Connection Box (also referred to as a Network Termination Device or NTD).

There are some important things you need to consider about connecting your home, review the checklist before calling your provider.

On installation day, an NBN technician will drill a small hole through your wall to connect the fibre optic cable from the outside utility box (also referred to as a Premises Connection Device or PCD) to the NBN Connection Box being installed inside the house. In some circumstances, the connection box usually installed inside the house may need to be installed in a different way, or an outdoor version of this connection box may need to be installed on the outside of your home.

What is an NBN Connection Box?

The NBN Connection Box is where you can plug in your equipment. Ask your provider where to plug in your phone, cordless phone base station or Wi-Fi / Ethernet router to access services you've ordered over the NBN. The connection box can be installed with the NBN Power Supply with Optional Battery Backup.

Battery backup requires installation of an additional unit and will require battery replacements. The NBN Power Supply with Optional Battery Backup provides electricity to the NBN Connection Box and includes the battery backup that will keep selected phone services* running for up to five hours in  the event of a power failure.

*The backup battery only provides power for a phone service provided through a voice (UNI-V) port on the NBN Connection Box. Phone and other services connected to the data (UNI-D) ports, and mains powered telephones, alarms and other devices such as cordless phones connected to any port will not work during a power failure. For more information please refer to the NBN fibre user guide.

Remember, you shouldn't turn the power supply unit off unless you need to replace the battery, are going away for an extended period of time or are otherwise directed to do so by your service provider.

We strongly recommend this set up for priority assistance customers and in homes with a monitored medical, fire, security alarm or emergency lift phone. You should consider your individual circumstances in deciding whether you require battery backup for eligible phone services*.

The NBN installer will only bring the equipment you order, you won’t be able to change your mind on the day.

Where is the equipment installed?

The NBN installer will work with you on the best location for the NBN equipment. Currently at least one installation option will be available at no charge for your premises. Read more about what's included in a standard installation. Remember to also speak to your service provider to see if there are any other charges such as set up or activation fees. The NBN Co equipment should be installed:

  • Near a safe power outlet 
  • In a cool, dry, ventilated area
  • Away from busy areas where it may be knocked and damaged
  • Where it will be easy for you to check the indicator lights
  • Near your existing phone or network cabling

*Standard installation of NBN equipment does not include additional home network wiring beyond the installation of the NBN Connection Box.

*The backup battery only provides power for a phone service provided through a voice (UNI-V) port on the NBN Connection Box. Phone and other services connected to the data (UNI-D) ports, and mains powered telephones, alarms and other devices such as cordless phones connected to any port will not work during a power failure. For more information please refer to the NBN fibre user guide.

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