Will it work over the NBN?

Many types of devices that are normally connected to phone lines such as; medical and security alarms, EFTPOS and fax machines, lift phones and fire indicator panels can work over the NBN. However you will need to order the right type of service over the NBN to make sure they continue to work correctly. 

It's important you get advice from the device provider first before ordering your service over the NBN.

1. Call your device provider (alarm/security company or EFTPOS provider)

  • Ask which phone companies and types of phone services will work with your device over the NBN.
  • Ask are there any cabling changes required for your business to get your device to work over the NBN (for example, will existing phone sockets need to be reconnected to your new phone service over the NBN?) and if any charges will apply.
  • Ask what you need to do to test the device once NBN equipment is installed and working, and the device is connected over the NBN (Ask what button should you press on the device to test it and what should the result be if it is working?).

2. Call your preferred phone company or internet service provider

  • Let them know the devices you have and those you require to work over the NBN.
  • Tell them your device requirements  and provide details of the type of phone service that was recommended to you by the manufacturer of the device.
  • Arrange to have any required cabling changes done to connect your device to the NBN. The phone company may be able to send a technician or recommend one to you.

3. After the NBN is installed and working, test each device to confirm that it is working

  • If it is not working, please contact the provider of the device and your preferred service provider immediately. 

More information about:

Device suppliers who wish to be included in this directory can apply to be listed, or change or delete an existing listing.  Inclusion on this page is at NBN Co's sole discretion and does not constitute an endorsement by NBN Co.

Please note: Providers of devices (like alarms and EFTPOS machines ) design how these devices will work with different phone and internet services. These companies are independent of NBN Co, so NBN Co cannot confirm the accuracy of any claims they make about how their devices work with phone and internet services over the NBN. 

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