Move to the nbn™ network

Don’t risk leaving it to the last minute, move to the nbn™ network now!

If you live in an area where nbn™ fibre is available, existing landline phone, ADSL internet and Telstra Cable internet services – will be permanently disconnected, and replaced by the nbn™ fibre network in your area*.

That means if you want to continue using these landline phone and internet services, you’ll need to move to the nbn™ network well ahead of the disconnection date in your area.

Get the nbn™ in 3 easy steps

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Don't risk leaving it to the last moment as technicians may be fully booked.

You need to move the following over the nbn™ network to keep them working:

Medical alarms and Emergency call systems. Download (PDF 319 KB)
Monitored Security alarm systems - Download (PDF 308 KB)
EFTPOS Terminals - Download (PDF 304 KB)

The above list is not designed to be exhaustive. For more detail, please download the disconnection FAQs and the essential steps for your move to the nbn™ network.

More information on using alarms, fax, EFTPOS and emergency phones over the nbn™ network can be found on our device compatibility page.

More information:


Still confused? Call your service provider.

*The nbn™ network is replacing many landline networks for phone and internet services, including copper and the majority of HFC networks. Services provided over existing fibre networks (including in-building, health and education networks) and some special and business services may not be affected. To find out if your services will be affected, please contact your current phone or internet provider. For more information, visit or call 1800 687 626.